Clarington Hyundai

Please ensure that you review any sales agreement carefully. My recent experience highlighted that this dealership enhances the cost by adding a $599.00 administration fee, and a bizarre “protection” carefully. My recent experience highlighted that this dealership enhances the cost by adding a $599.00 administration fee, and a bizarre “protection” fee of $1667.00 which they claim is for a 3 year platinum membership for the dealership…NOT anything I requested. Add to that an unfathomable way of calculation HST which included paying HST on the air conditioning tax…a tax upon a tax. When I started asking too many questions I was notified the car was “sold”. Not an invitation to buy another as clearly they don’t like customers reviewing the invoice too closely. Buyer beware at this dealership. More

Dan Scappaticci and the Clarington Hyundai team made car shopping a very pleasant experience. I purchased a 2022 Elantra for my wife's Birthday and enjoyed maximum trade in value for our previous car. They shopping a very pleasant experience. I purchased a 2022 Elantra for my wife's Birthday and enjoyed maximum trade in value for our previous car. They offered a great warranty and great price on the vehicle. Dan was especially integral in walking me through the process ending in a surprise Birthday gift for my wife. I highly recommend Dan Scappaticci and the great team at Clarington Hyundai. More

Previously owning a 2022 Elantra [accident involved] I viewed numerous Hyundai dealerships for a newer Elantra Hybrid and learned that this dealership had one in stock. Great! Came in person and spoke wit viewed numerous Hyundai dealerships for a newer Elantra Hybrid and learned that this dealership had one in stock. Great! Came in person and spoke with Grant Palmer who was easy to deal with overall however when it came to the cost of the vehicle there was a ridiculous amount of unnecessary add-ons that pushed the cost almost $2000-3000 over MSRP. For instance, $200 for nitrogen, $200 for wheel locks, $200 for floor mats, $600 admin fee, $1000 for the “Platinum Protection Autoplus” which included warranty for the fobs, tires, and VIN etching. I absolutely did not want any of these add-ons but was advised by Grant that it was impossible to remove any of these INCLUDING the platinum protection. They were unwilling to work with the customer and, from my perspective, really only cared about maximizing whatever profits they could make. Initially I walked out & viewed numerous other dealerships however very few had a Hybrid in stock. While looking around I got an email from Brooklin Fodor of Clarington Hyundai that said if you bought a new car during the next few days then free winter tires would be included with the vehicle. Cool! Contacted Grant again, tried to work on the price or have at least anything useful added to the deal to make the ridiculous markups worth my money and was told he’d try to get some oil changes added in. I mentioned the winter tire deal too and he said he’d look into it. It didn’t take long for him to let me know that they weren’t willing to add anything to this deal and would not budge on any of the markups.. seriously? Well, okay at least I was assured by Grant that winter tires would still be added to the deal free of charge. Made my way to the dealership as soon as possible and met with Grant to finalize the deal as my rental was to be returned soon and I didn’t have much of a choice. Grant then transferred me to the financial manager Alicia Buschert, who was also okay to deal with at the start. Paperwork seemed to be right however prior to signing I noticed that the $500 Loyalty Discount for previously having a Hyundai which Grant initially stated would be included was not listed on the Purchase Agreement. I spoke to Grant who assured me that it would be added so I signed the paperwork and left the dealership. Surprise, surprise only a little while later Grant contacted me and let me know that I’d have to choose between the free winter tires or the loyalty discount and that I absolutely could not have both. At this point I’m ready to just get the car and get it over with so I opted for the discount. Returned the next day to pick up the car and met with the same people. No issues this time and after some paperwork I left with the car. When at home I reviewed the paperwork and saw that for the “Platinum Protection Autoplus” package there was a termination clause that said that I could terminate for a full refund within 30 days of purchase. Weird how that wasn’t mentioned, huh? Immediately contacted Alicia and requested a termination request form so I could begin that process however it took numerous emails for her to get back to me. When she did she was less than helpful only letting me know that they don’t have the forms at the dealership and that I’d have to contact a general manager.. when asked for the general managers email only their first names were provided. Thanks. Looked up the general managers on their website and emailed both Ian Hodgson and Kyle Riggs. Kyle got back to me fairly quickly and ultimately did do a great job processing the termination along with getting me a full refund for the $1100. Overall the entire buying process was quick and they did give me the car I wanted. However if you have time to wait I’d recommend looking at other dealerships who don’t try to gouge customers with unnecessary fees and add-ons or continually mislead them with offers only for it to be revoked. More

Very professional and friendly Andrew was amazing salesperson and answered all my questions highly recommend him to anyone looking for a vehicle salesperson and answered all my questions highly recommend him to anyone looking for a vehicle More

We came to search for a reasonable vehicle and we walked out with Elantra. Customer service was pleasant and quick to help. We finalized with Andrew Scott, he was knowledgeable in providing detail of the ca out with Elantra. Customer service was pleasant and quick to help. We finalized with Andrew Scott, he was knowledgeable in providing detail of the car, including the service for maintenance. We are happy customers so far! More

Short version: I was offered a $20 credit "on my account" in exchange for giving a good review to my salesperson so he could win some internal Hyundai best-of competition. Gave the good review, showed up for in exchange for giving a good review to my salesperson so he could win some internal Hyundai best-of competition. Gave the good review, showed up for a service, and - no credit. Wrote an email to the manager regarding all of the above, and he sent back a snarky response essentially indicating he didn't believe me. I responded with a screenshot of the unpublished number from their establishment that called me, then another manager of some sort called me and offered me yet another credit to NOT leave this review. Long version: Salesperson was Andrew Scott. I wanted to test drive a new 2023 Elantra and so I drove an hour to their location. I test drove the car, and being as I liked it, I decided to make a purchase. New cars are not readily available. I was prepared to wait, but Andrew gave me the hard sell on a 2021 Elantra - for about the same price as a new one except with 60,000 KM. I remained firm on a new one. The rest of the experience was about what you'd expect - Andrew and the finance person, Alicia Buschert, threw all sorts of extra stuff to buy at me. They DID get me on an extended warranty, I'm sad to say. A few months pass, and I get my car. Go to pick it up, another just OK sales experience. I'm told all about the "bottomless washer fluid" and how every time I come in for service they fill the bottle. A few weeks pass, and I start getting emails to review my salesperson. I don't have any feelings either way so I ignore the emails. Then, I get a call from someone identifying himself as a sales manager. He explains that Andrew's in the running for some internal Hyundai "best" salesperson something-or-other, and he just needs a couple more five-star reviews to get there. I explained I had no strong feeling in that direction and wasn't going to fill the survey. I was then offered a $20 credit in return for a positive review. This credit was supposedly going on my account and could be used for service, merchandise, whatever. I agreed (I know, I know) and gave a positive review. Fast forward six months later and I go for service. Another middling customer service experience, except - no credit. Nothing. I'm pretty upset, and go to my car to check my "bottomless" windshield washer fluid - nothing. Also, my service interval in the vehicle wasn't reset, and despite some hanging thing on my rear mirror indicating that all my settings had been returned to standard, all my mirrors were messed up. In addition, my service sticker is scheduled for 3 months or 6000 KM instead of the 6 months, 8000 KM indicated in the manual and my Hyundai BlueLink. Good try, guys. So, I write the manager Rob Fodor (who I assume was the same guy who offered me the credit I never got) and he wrote back basically indicating he didn't think what I said "added up," and punted me to Kyle Riggs. I was pretty incensed, so I wrote the full version of my story and sent a screenshot of the alternate, not published phone number whoever it was called me from. I also pointed out - how would I know about some internal Hyundai contest if I didn't get told about it? Kyle called me and was trying to get me to play ball in order to not leave a truthful review. So, he offered another credit. Why would I believe you? You people already didn't give me my last so-called credit, why would I take a new one? Besides, how underhanded is it to pay someone to get a good review or avoid a negative one? I indicated I didn't want another credit, I'd rather leave an honest review online. He offered to just send me the $20, or put a larger credit toward my "next service." Literally so desperate for me not to tell my story that he'd presumably etransfer me money? Not sure if you reading this care, but this dealership is populated with unscrupulous people, as well as a completely - if not slightly below - average sales and service experience. More

Peter El-Far provided exceptional service and guidance with the purchase of our new vehicle. He was honest in the vehicle delivery time. He was engaging and willing to work with our needs. Overall the sta with the purchase of our new vehicle. He was honest in the vehicle delivery time. He was engaging and willing to work with our needs. Overall the staff were amazing. I would definitely recommend requesting an appointment with Peter. More

We own two cars, both are Hyundais purchased at Clarington Hyundai. Our 2013 Elantra , bought 10 years ago, & our Tucson, bought 6 years ago.Both cars have been serviced only at Clarington Hyundai. Clarington Hyundai. Our 2013 Elantra , bought 10 years ago, & our Tucson, bought 6 years ago.Both cars have been serviced only at Clarington Hyundai.Service has always beenexcellent & no complaints. More

unethical and dishonest in own commitment, misleading customers with wrong and incomplete information, not trustworthy at all customers with wrong and incomplete information, not trustworthy at all More

This dealership is a joke. I came in to pick up my car last week and I hadn't noticed that they added warranty(Alicia Buschert) onto the contract that I didn't see originally. I came in to pick up my car last week and I hadn't noticed that they added warranty(Alicia Buschert) onto the contract that I didn't see originally. They took it off and when they presented the new contract my trade in was lowered. They offered me 30,500 for my car and then after them explaining the warranty is part of the price, they had also changed the trade in amount from 30500 to 27000 and when I questioned, they tried saying how that is what they offered. Christine Meredith and Kyle Riggs stated this is what was said. I stated I would never had accepted the deal and that was it. Deal gone south. I have never ever had a dealership try this crap and they should be charged for fraud in my opinion..run away from them....... More