Civic Motors Honda

I just picked my Honda Odyssey and I am dissatisfied with the poor quality of services received. In September 2023, I sent my vehicle to have my rear suspension to be fixed. This dealership told me that they the poor quality of services received. In September 2023, I sent my vehicle to have my rear suspension to be fixed. This dealership told me that they cannot fix my vehicle because they cannot source a rear shock for my van. They charged me a diagnostic fee to tell me they cannot fix my vehicle. They recommended me to go see my local garage to get an after market part as it was my only option. Today a similar situation happened. I left my 2019 Honda Odyssey vehicle because water was leaking in the trunk and was creating a pool of water in the trunk. Turns out that the extended warranty does not cover weather seals. The dealership tells me that they are not sure it is the weather-strip that is the issue, but want to change it anyways to attempt to fix it. I was also charged for this diagnostic. I calmly asked to waive the fees and explained the whole story. When I Spoke with the manager Chris and requested if he could help me out, he told me " I cannot do anything for you and if you want me to release you your vehicle you need to pay the diagnostic fee". I am very dissatisfied with the poor level Customer service offered at this establishment. They charged me twice for diagnostics with no solutions while keeping my car hostage. More

I have had a prebooked appt for an oil change and I am still waiting after 1.5 hrs in the service reception area - very very slow unacceptable. I am sure the labour on my bill will not be 1.5 hrs. still waiting after 1.5 hrs in the service reception area - very very slow unacceptable. I am sure the labour on my bill will not be 1.5 hrs. More

My daughter's vehicle needed several things repaired. They ordered the parts, and had her back on the road quickly. Special shout out to Arianna her service advisor, she was great to deal with, very pro They ordered the parts, and had her back on the road quickly. Special shout out to Arianna her service advisor, she was great to deal with, very professional, and good at communicating. Wonderful asset to the company! More

I am there to change oil package a1 and than ask to switch my tires. Great communication and thanks to Dalten And others workers civic motor honda. I appriciate my time. Dalten talk about my fit honda switch my tires. Great communication and thanks to Dalten And others workers civic motor honda. I appriciate my time. Dalten talk about my fit honda 2017 with respect More

It was my first visit to this dealership. I had a problem with my iPhone not connecting (no phone, no GPS, no music..... Brayden Parent came to my rescue, explaining what he was going to do, I had a problem with my iPhone not connecting (no phone, no GPS, no music..... Brayden Parent came to my rescue, explaining what he was going to do, and during his 'repair' explained why the connection might have given up the ghost... I am in my late 70s, and have no friendship with technology. Brayden was quick, professional, understanding, and patient. I will certainly return to Civic Motors Honda. Thank you Braydon for superb 5***** Honda service, at no cost. Wow. More

Good dealership, got my car fixed up in time for the daily Tim’s run. daily Tim’s run. More

Service is tremendous. My salesperson,Kayla Metcalfe went above and beyond expectations to help us decide on the right vehicle. No pressure. Knowledgeable and helpful. Coul My salesperson,Kayla Metcalfe went above and beyond expectations to help us decide on the right vehicle. No pressure. Knowledgeable and helpful. Could not ask for better service. More

I did not end up buying a car because I could not wait 2 months for one but Jad was very resourceful over the phone. Would recommend to family and friends months for one but Jad was very resourceful over the phone. Would recommend to family and friends More

Service department is great. The advisors provide fast and efficient service and are always friendly. The advisors provide fast and efficient service and are always friendly. More