City Ford

WORST DEALSHIRP I Bought a brand new Ford Focus from City Ford in 2013. Fast forward 2 years later and the car now drives worse than my clunker before this. Called to I Bought a brand new Ford Focus from City Ford in 2013. Fast forward 2 years later and the car now drives worse than my clunker before this. Called to have my car looked at and the service department was very rude, told me there are more than 40 people ahead of me to fix my transmission on my Focus as this is a huge problem for that year. Instead I decided to upgrade and get out of this crap car all together. I thought Ford would do more for me to keep my business as the first car I bought with them was horrible, very disappointing. I also happened to refer a co-worker whom ended up buying a vehicle. I called a few days later as they promote a referral reward if there is a successful purchase, unfortunately they have done everything in their power to find an excuse as to why this did not qualify. The sale rep who dealt with my friend was the mos unprofessional person i have ever come across. After listening to his horrible attitude I asked to speak with his manager who of course was not around at the time. I asked his name so I could follow up later as his attitude was unacceptable for someone working in the service industry, when I did ask he told me he did not know! I had to ask this man 20x or more for his managers name, he would just yell "I told you he will call". After telling him I will call back and ask for your manager he finally gave his name up. I do not know how this person works in a customer orientated industry. I would never refer another person to this dealership again. I feel horrible for sending my co-worker has she has had numerous problems with the used car she had bought and has had it less than a month. Honestly do yourself a favor and stay away from this dealership.. More

An Excellent Sales Representative Makes all the Difference! Had an incredible experience with connecting with a sales rep over the phone before I arrived... And he had the perfect car waiting for me! The sales Had an incredible experience with connecting with a sales rep over the phone before I arrived... And he had the perfect car waiting for me! The sales service I received is what will keep me coming back to this dealership! Efficient and wonderfully easy to deal with! Thank you for exactly what I was looking for, at a great price! And for going above and beyond to deliver my vehicle to me way out of town!!:) More

Worst Dealership Ever I visited 7 dealerships looking for my new truck. City Ford was the worst by far. Rude, old school pushy/bully sales guys, dubious marketing practic I visited 7 dealerships looking for my new truck. City Ford was the worst by far. Rude, old school pushy/bully sales guys, dubious marketing practices and over all disreputable dealership. If I could give negative stars it wouldn't be enough. More

Never go again I will never deal with them again, the worst customer service and sales men I have ever delt with. I would consider another ford just not from here. I will never deal with them again, the worst customer service and sales men I have ever delt with. I would consider another ford just not from here. More

Horrible Experience I walked into the dealership after being promised sufficient inventory at a fair price. There was only one car available altogether and the sales pers I walked into the dealership after being promised sufficient inventory at a fair price. There was only one car available altogether and the sales person kept on lying about the cars on lot. A complete waste of time. The dealership was cramped with cars and barely there was enough room to walk around. Anyway, I ain't going here ever again. More

Great experience, done right the first time I recently purchased a used F-150 King Ranch and was very pleased with the service and the integrity of my salesman. I was hesitant to visit this dea I recently purchased a used F-150 King Ranch and was very pleased with the service and the integrity of my salesman. I was hesitant to visit this dealership to begin with but after dealing with Curtis Andrews I discovered I was mistaken in my assumption. I would not think of doing business with another salesperson after my amazing experience. There was no BS, and everything was done right, the first time. :) Also, Ameen (Curtis's manager) is also a world-class gentleman to deal with as well. Thanks again everyone! More

An awesome,stress free experience! We dealt with City Ford in November. My husband and I were both in need of a vehicle. We had wrote off both our vehicles in a freak accident, we had a We dealt with City Ford in November. My husband and I were both in need of a vehicle. We had wrote off both our vehicles in a freak accident, we had a head on collision with each other on our range road! Extremely embarrassing and crazy, I know! So we purchased two used vehicles, a 2012 Ford F350 Super Duty and a 2013 Ford Escape, which are fully loaded, beautiful vehicles! But our salesmen was the best part of the whole deal. He was energetic, polite and genuine! He went above and beyond mine and my husband's expectations. It just made a really stressful time in our lives a stress free and relaxing experience. We would and have recommended him to all the people we know and in future when in need of another car or truck we will be going right back to City Ford and Curtis Andrews who is AWESOME!!! More

Excellant Cstomer Srvice I have purchased a 2013 Ford Fusion, I received very knowledgeable, courteous service and would definitely recommend the dealership and the salesperso I have purchased a 2013 Ford Fusion, I received very knowledgeable, courteous service and would definitely recommend the dealership and the salesperson to my staff and friends .I found the price very affordable . The salesperson was not pushy or aggressive and listened to my needs and concerns. Very happy with my City Ford experience. Thank you Dustin and City For my new car More

The best If you want a great buying experience, see Alex Great guy to deal with, he listened to what I wanted and gave me what I ask for. Sent 2 of my friend If you want a great buying experience, see Alex Great guy to deal with, he listened to what I wanted and gave me what I ask for. Sent 2 of my friends to see him and they are all happy. Thanks Alex More

Excellent and awful! Went to look at used trucks and found one I really liked, my salesman was nice enough I guess but really turned into a flake when it came to any detai Went to look at used trucks and found one I really liked, my salesman was nice enough I guess but really turned into a flake when it came to any detail. It was like most of his brain and attention where somewhere else. Everytime I had any need in regards to my purchase he would forget which caused a real inconvenience for me. The only thing that changed my experience from awful to excellent was the sales manager, finance and the parts manager they where both attentive and great to deal with. I felt that they actually did not treat me as a commission but as a customer. I have actually purchased another ford 3 months later and it would have been from City ford but I left a message for the sales manager to please give me a call. He never called so I bought another ford from another dealership. The amount of money a customer has to put out for a new vehicle does not equate for the nickel and dime service one receives. More