City Buick Chevrolet Cadillac GMC Ltd.

great third try, i should be picking my car soon. Lets see if its okay at the end. Really realiy wanted an Escalde trade in with another but i guess i have third try, i should be picking my car soon. Lets see if its okay at the end. Really realiy wanted an Escalde trade in with another but i guess i have to work on my credit in order to be satisfied More

Excellent!!! We would highly recommend to anyone looking for a used or new car both our vehicles were bought here. Excellent customer service. Was explained everyt We would highly recommend to anyone looking for a used or new car both our vehicles were bought here. Excellent customer service. Was explained everything in detail. Dean Fera and Ryan Bugelli were excellent to work with, they made it easy. Thanks again loving our new wheels. 👍😊 More

Really bad experience I have 4 years of experience in sales with Mercedes Benz, 2 years with GMC in sales. Spoke to a sales consultant with zero bounce in his step, told hi I have 4 years of experience in sales with Mercedes Benz, 2 years with GMC in sales. Spoke to a sales consultant with zero bounce in his step, told him id like to take a gmc canyon all-terrain, black onyx to a friend that was at work, that needed to see the vehicle before rush hour hit. Ready to purchase just from pictures and price. The salesman asked the manager twice if i could take the vehicle for an hour, told him id leave my mercedes benz and licence with him while i was gone. He said "I can't let you take a $50K truck for a drive while you leave your $10K Mercedes here. If you had purchased 4 or 5 vehicles from us before maybe my manager would consider it". never took my name, number, email, no additional information or process. ZERO sales process, balloons were popped and dangling from vehicles all over the showroom. Cold and dismissive customer service. didn't even say goodbye or leave me his card, told me to come back and ask for alex. Coming from sales and dealership experience, I would be embarrassed to work at this establishment and my friend will be purchasing a NEW GMC CANYON from another dealership tonight. way to lose $50K boys... wow. and they didn't even have to do anything, i was going to sell the truck for them. More

Rush people I am doing some research before I can buy a new truck, the salesman spent less than 5 minutes with me, there's no time to show me the truck, and defer I am doing some research before I can buy a new truck, the salesman spent less than 5 minutes with me, there's no time to show me the truck, and deference between 1500 to 2500 HD Silverado. I was very disappointed with Chevy, probably I will take the ford f 150 lariat More

Beware ! Price and stupidity and ignorance. Took my car in for check up. Everything was good. It recommended a wheel alignment which was not necessary (confirmed by Kaltire same day. Recommended Took my car in for check up. Everything was good. It recommended a wheel alignment which was not necessary (confirmed by Kaltire same day. Recommended spark plugs even though mine are rated for 160,000KM and I have 82,600km. Recommended brake fluid change $105 but when I checked with Midas it was $70.00. Recommended brake tune up $145. and when I tried to cancel it they would not answer the phone and by the time they did they said it was almost done. I tried to get them to page etc but they did nothing. They were not to tough my tires as I was going to so this is unsafe but also stupid. Tried to tell me all sean tires were exactly the same as All Weather. Then he made a smart xxx comment about I know this because. Meaning woman know nothing. IO told him it is because I am educated unlike him about tires.The ultimate mistake is they topped up my windshield washer fluid with water and the next morning it was frozen. It took me an hour to pour boiling water on top and syphon it off till it all melted. I use -40C for my windshield washer . I have lived in Fort McMurray and parked outside and never had my windshield washer fluid freeze. These people are not to be trusted and have a lack of knowledge re tires and try to push unnecessary work on you. If you can afford the ridiculous price okay but can you afford the time for their stupidy of putting water in for windshield washer fluid when it is -15C and have it freeze. I was lucky I was going on a trip so I checked before I got on the road and discovered I had frozen washer fluid. NEVER NEVER again would I go to this place. Beyond stupid and treat women as if they are stupid. More

Broke my car and suggested it was an unfortunate coincidence Brought my very quiet non- rattling 2009 Vibe in for a service check & oil change didn't expect the service would include causing additional damage: t Brought my very quiet non- rattling 2009 Vibe in for a service check & oil change didn't expect the service would include causing additional damage: the car rattles & whines while accelerating. Its loud and annoying. Goran & Nick admit that the car did not make the sound upon arrival at the service bay but they also will not admit it was their mistake and they didn't fix it. Not entirely true Nick suggested $1500- $1750 MAY fix the rattle. They actually got upset at me for being upset. Nick has very limited customer service skills and is not reliable with returning calls or offering any solutions. My dashboard service lights suggested the car's ABS brakes were disconnected. City Buick discovered the sensor was corroded and estimated a $650 part + labour would fix the issue. The service rep, to be fair, said the car was fine and it was not a safety issue. I passed on fixing the sensor. The brakes became soft and there was no way I was going to City Buick for service, went to Midas instead & asked that they look at the sensor just as a second opinion: the gentleman cleaned the contact put it back and yep, it works perfectly; ABS brakes are functioning and the total cost was $0 (brakes did cost money). I would suggest that Nick & his team are not on the up & up and certainly not willing to take any responsibility for their actions. Cafeteria staff is very friendly. Schulze More

Excellent Customer Service I have been using City Buick for the service needs on my 2011 GMC Acadia for the past four years and could not be happier. Just this morning I droppe I have been using City Buick for the service needs on my 2011 GMC Acadia for the past four years and could not be happier. Just this morning I dropped my car off and dealt with Sean in the service department to have a couple of small issues taken care of, it turned out that I actually had some major problems. Sean took the time to explain the issues and then proceeded to see how we could complete the repairs at the most reasonable rate possible, he took the time to source parts from different sources to find the best value. On top of this he made arrangements to have this repair completed on the same day so I wouldn't be inconvenienced. This is the type of EXCELLENT CUSTOMER SERVICE you will experience at this dealership on every visit! Thank you City Buick and Sean! More

Unacceptable I took my 2004 Malibu in because the fuel gauge failed, which should not happen. They recommended other repairs which cost me lots of money, and since I took my 2004 Malibu in because the fuel gauge failed, which should not happen. They recommended other repairs which cost me lots of money, and since the car was over ten years old they also said I should replace the brake fluid and transmission fluid. They did not reset the brake system properly after changing the fluid, so the brake lights did not come on when I pressed the brake. I did not realize this for quite a while, putting me at risk. This was sheer incompetence. They claimed to have checked for leaks after changing the transmission fluid. There were no leaks before, but after the change it was leaking. I had to clean up the oil at my underground parking spot. I went to a Napa Auto Parts garage, rated number one by a Globe and Mail survey. They fixed the leak and said that the transmission oil filter had not been changed when City changed the oil. The car was steering well before I went to City, but when I drove it off the lot the steering was loose. Napa said that the control arm needed to be replaced. How did this happen overnight while the car was in the City garage? More