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Chilliwack Volkswagen

Chilliwack, BC

4.4
845 Reviews

44621 Yale Rd

Chilliwack, BC

V2R 4H2

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Showing 845 reviews

January 09, 2016

worst customer service ever! !!!! They only care before you buy or lease from then.....once you sign on the dotted line customer satisfaction is down the toilet, ihave had more than 1 More

by angie
Customer Service
Recommend Dealer
No
Jan 09, 2016 -

Chilliwack Volkswagen responded

Hello Angie, Thank you for your feedback I would like the opportunity to try help understand and resolve this concern for you. Could you please provide me with your phone number so that I might contact you ? If you prefer please feel free to contact me direct at 778-242-1242 (cell) Or at the office 604-795-5771 I look forward to finding a resolution for you Chris Preston General Manager Chilliwack Volkswagen

Jan 09, 2016 -

angie responded

A piece of metal not sure what it was fell out of it when I went over a speed bump..it was a small black thing....not a rock and the vehicle smelt like burning plastic, plus I wanted to talk to the guy more yesterday but I hung up on him as I felt he wasnt listening to me or cared or interested in listening to me and i was dissapointed in the way i was spoker to.....my vehicle has a light on in the dash saying a bulb us burnt out or no malfunction. .... I searched and searched and until I was backing up I realized from a reflection in a window I have absolutely NO reverse lights, my back up camera does not work.....and I don't hear sscreaching noises now but a low rubbing noise on and off.....this isn't my 1st jetta with issues.....and if it goes in for repair I can not be without a vehicle as I work in health care and drive with my job to see different clients. My number is 604 792 7397

January 09, 2016

Recommended I had excellent customer service from start to finish. August was very knowledgeable about the vehicles and was easy to work with and Bill worked very More

by Dblaich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kidd, August Wilder
January 07, 2016

Awesome work from VW Chilliwack Although there were a few issues with the order of my Golf R as a result of a change in management, the team at Chilliwack VW did a great job to fix i More

by seannlim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefani Baron, August Wilder, Chris Preston
December 25, 2015

KNOWLEDGEBLE AND HELPFUL staff (August Schulz was great) August was very helpful going over both Tiguan and Touareg. Answered any question we had for him. Liked the fact that we did not feel pressured to buy More

by Whinnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August Schulz (extremely likely to recommend), Stefani Baron, Chris Preston
December 21, 2015

Awesome Help In A Tragic Situation Our resident (apartment building) had a fire in the underground parking and all vehicles were written off. We are also out of home from toxic smoke da More

by Michael&Patricia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August Schulz, Bill Kidd
December 15, 2015

Phenomenal Team AT Chilliwack VW We had been to every VW dealership in the lower main land and I personally was discussed by the sales people and the obviously lack or proper training More

by Charlene1217
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kidd, Hans Folkerts, August Wilder, Chris Preston
December 11, 2015

Excellent car buying experience The dealership found exactly the new vehicle that we wanted, arranged to bring it in from where it was located, provided a loaner until the delivery w More

by Tiguan buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kidd, August Wilder, Chris Preston
December 11, 2015

Making it work for me This dealer worked with my budget to find the best vehicle for my needs while giving me a few options. There was no pressure to buy .The dealer gave a More

by DD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August Schulz
December 10, 2015

Traded up and felt accomplished. Came here to trade-in, got great value for my car, and a great deal on a used one. Chris was very friendly, and attended to my needs. I would recommen More

by Keegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augest Braun, Chris Preston
December 08, 2015

honest, caring, trustworthy salesman What more can you ask for a Volkswagen lover and a owner. August Wilder, is an awsome salesman, very experienced and he made everything very easy. I More

by Stephanie
Recommend Dealer
Yes
Employees Worked With
August Wilder
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