Chilliwack Volkswagen

Was met by a service writer on the phone who advised I have the car booked in for an inspection at my cost although I described the problem to her and then because I was not satisfied she understood the p have the car booked in for an inspection at my cost although I described the problem to her and then because I was not satisfied she understood the problem I said I would come in so someone who understood the problem could advise how to proceed, then I asked her to discuss the issue with a tech before I came in. When I arrived, it did not seem the problem had been discussed with a technician and she wanted to book the car in to have it inspected, at my cost. When I insisted, the shop foreman came to take a look and he agreed to have an estimate provided. After waiting a couple of days I called to get the estimate as i had not received any communication from the dealership. A few hours later I got a call and was given the estimate verbally. I asked for the estimate with a total including all costs and taxes to be sent by email. The email arrived soon after and I called and booked a time to have the repairs done. When I arrived to pick up the vehicle, the bill was considerably more than the total on the estimate. Miscellaneous charges (whatever they are) and taxes were not included in the estimate. This was a rather minor repair (replacement of the roof antenna) so my experience does not give me the confidence to recommend this dealership. More

Well. I made an appointment for 9am. Arrived at 8:50. I was the first customer in and 3.5 hours later I was the only one left sitting there. Terrible I made an appointment for 9am. Arrived at 8:50. I was the first customer in and 3.5 hours later I was the only one left sitting there. Terrible More

Professional and accommodating staff. They accepted my vehicle immediately for service and were transparent and helpful the entire process They accepted my vehicle immediately for service and were transparent and helpful the entire process More

Fantastic, service on these areas of the dealership. finance manager, service manager, and sale’s associate that sold me my Jetta, I would definitely recommend this dealership top notch service. finance manager, service manager, and sale’s associate that sold me my Jetta, I would definitely recommend this dealership top notch service. More

Worst service experience of my life. Do not make the same mistake I did and go somewhere else - the anguish you will avoid by doing this will be invaluable there is not a competent pers Do not make the same mistake I did and go somewhere else - the anguish you will avoid by doing this will be invaluable there is not a competent person I have encountered working here. More

Worst service experience of my life, avoid this place at all costs, you have no idea what you’re in for here, and that’s not a good thing all costs, you have no idea what you’re in for here, and that’s not a good thing More

I wouldn't go back there. Poorly organized, they don't follow up with Shuttle service pickup or drop off. First dealership I've been too with no loaner car while your vehicl Poorly organized, they don't follow up with Shuttle service pickup or drop off. First dealership I've been too with no loaner car while your vehicle is getting fixed for the day. More

The client facing service has friendly and knowledgeable staff. The service technicians were efficient as I was not waiting long. I like that I can work while I wait. There needs to be more places to p staff. The service technicians were efficient as I was not waiting long. I like that I can work while I wait. There needs to be more places to plug in laptop and charge devices. More

I had an appt at 3 pm and at 340pm had to ask when my car was going in. In was told 5 minutes, when it when into the shop it was 4pm. Not ok for a 3 pm appt time. Also I paid $175 for an oil change. was going in. In was told 5 minutes, when it when into the shop it was 4pm. Not ok for a 3 pm appt time. Also I paid $175 for an oil change. More

I was so amazed of the quality and the professionally of the service and served without any pressure is the best dealership I ever been to I'm 62 years old now I bought a lot of vehicles over the years but the service and served without any pressure is the best dealership I ever been to I'm 62 years old now I bought a lot of vehicles over the years but this is the number one for me More