Charlesglen Toyota

Impressive Customer Service From my very first inquiry online to picking up my vehicle today I have been very impressed with the Customer Service. Andrew Fagan even brought a Hig From my very first inquiry online to picking up my vehicle today I have been very impressed with the Customer Service. Andrew Fagan even brought a Highlander to our house in the southeast to make sure it would fit in the garage with my husband's truck! Once I had decided on a colour he kept me updated with the arrival at the dealership.Tyler in Finance was very efficient and never made us feel pressured to take any options. Mark was great showing me the "workings' of my new vehicle. I would highly recommend Charlesglen. More

replace rear differential on the way home from the mountains the rear diff went in my vehicle. I was able to limp it into Charlesglen Toyota.. The service manager Dan Wilson on the way home from the mountains the rear diff went in my vehicle. I was able to limp it into Charlesglen Toyota.. The service manager Dan Wilson took matters in hand and by early afternoon had me on the road again. I fully expected I would have to stay over night and wait for parts and service. Mr Wilson's professionalism was of the highest standard and the the service was excellent. More

First Class I was shopping for a used car privately and test drove a few and didn't feel comfortable. I decided try Charlesglen and couldn't have been impressed. I was shopping for a used car privately and test drove a few and didn't feel comfortable. I decided try Charlesglen and couldn't have been impressed. All of the staff were friendly and not pushy. A big thank you to Andrew who took the time to help me find the right vehicle for my needs and thanks to Jim who helped go over all the features of the vehicle with me. They went the extra mile. More

A GREAT Team This was the second time that my family purchased a vehicle from Charlesglen Toyota. Everyone that we dealt with were very friendly and courteous. Mik This was the second time that my family purchased a vehicle from Charlesglen Toyota. Everyone that we dealt with were very friendly and courteous. Mike Loritz and Mark Toews were very professional in helping me through the process of getting me the best deal. At one point, Tim Beach, General Manager, approached me to make sure that I was being attended properly. The Financial Services Manager, Tyler Doherty was very helpful. Mark Peters walked us through the different features of the vehicle before he handed us the keys. Overall, it was a very rewarding experience. A GREAT team. More

Full service which cost $1550.00 and no regrets Great service as always since 2002 and I take my car all the way from Banff. Pamela was great to deal with and her Halloween costume was great too. W Great service as always since 2002 and I take my car all the way from Banff. Pamela was great to deal with and her Halloween costume was great too. While waiting for the car from 10.00 AM till 3.30 PM, enterprise was great too lending me car to attend Friday prayers at a very nominal charge. All you guys were great. Keep up the good work guys. Till I see you again, wish you all the best! More

Great Customer Service. Friendly and wanted my business. They were knowledgeable and went the extra mile to gain a satisfied customer. They are focused on building a relat Friendly and wanted my business. They were knowledgeable and went the extra mile to gain a satisfied customer. They are focused on building a relationship so my experience continues to be positive. More

First car buying experience I didn't know what to expect walking in, but Garnett and Gary were able to answer all of the questions I had and were friendly and honest. The car tha I didn't know what to expect walking in, but Garnett and Gary were able to answer all of the questions I had and were friendly and honest. The car that brought me into the dealership was sold earlier that day, but we walked through the lot and found something that ended up being a good fit. More

Totally Professional!! Everybody that we dealt with was totally professional. Brad answered all our questions and no pressure during the selling process. Jim was great and Everybody that we dealt with was totally professional. Brad answered all our questions and no pressure during the selling process. Jim was great and provided us with all the information when we came to pick up our new 4 Runner- great sense of humor too! Tyler and Gary in Finance, were very professional and easy to deal with. All in all a great experience and Yes I would recommend CharlesGlen Toyota. Thanks guys... More

Great Experience This is the second vehicle we have leased from Charlesglen Toyota. Thanks to Stephen, Wil, Jim, and Kerri for such a great and friendly experience. We This is the second vehicle we have leased from Charlesglen Toyota. Thanks to Stephen, Wil, Jim, and Kerri for such a great and friendly experience. We picked up a brand new 4Runner and the process didn't feel daunting at all. We are so happy with our new vehicle and look forward to continue working with Toyota. More

Not all dealerships are created equal It's not until you encounter a few issues with your vehicle do you really begin to appreciate a great service department in a dealership, and the leve It's not until you encounter a few issues with your vehicle do you really begin to appreciate a great service department in a dealership, and the level of service of which you receive. Although I didn't purchase my new truck from Charlesglen, you can bet that if I do decide to purchase a Toyota again in the future, I will most definitely purchase from Charlesglen Toyota. If for only one reason, then because of the quality of service I have received from the people in their service department. Dan Wilson, a service adviser at Charlesglen, is awesome! He really is. Without question he has to be the best service adviser I have ever had the pleasure to deal with. He's knowledgeable, friendly, personable, and helpful. He understands how complicated some of this technology is, and the importance of the details; properly identifying the issues, then clearly communicating these same issues and/or solutions with both the mechanics and customers. Another person I would like to mention is John Perri, the shop foreman in their service department. When Dan saw that I was still experiencing some small issues with my truck, (a rattle in the headliner/roof of my truck that only rattled on rough roads, in the cold... sometimes...), he then introduced me to John. John and I went for a road test, and although it wouldn't rattle with him in the truck!, he took it back to one of their mechanics and a few hours later they fixed it. My point is this; I have better things to do then right great reviews for any person, or company, unless there is a really good reason to do so. Believe me, I have other things to do with my time. However, when there is someone, or some company, that has done something very well, especially when others have failed miserably, I have to give credit where credit is due. And, Charlesglen Toyota, the people they employ, are doing a wonderful job. A company is only as good as the people they employ. So, when I spend my hard-earned money on a vehicle I hope it's worth it. However, if something goes wrong, and it happens, then I expect that same company to help. In my case, Country Hills Toyota was happy to sell me the new truck, then a new lift-kit (suspension upgrade), new exhaust, wheels & tires, etc... ,however, when things started to go wrong their service department, their commitment, and their service, failed repeatedly. The service department at Charlesglen stepped up and I am grateful. Thank you Charlesglen and thank you Dan ! Sincerely, Brad Rooksby More