Centaur Subaru

Buyer beware! I was very clear with the salesman even prior to looking at vehicles. I gave him my want list, and my absolute needs list. He acknowledged this when we first met. He also assured me that my prior to looking at vehicles. I gave him my want list, and my absolute needs list. He acknowledged this when we first met. He also assured me that my needs list was standard with all vehicles. On my needs list was remote start. We finally looked at vehicles agreed-upon pricing and a vehicle was chosen. A day later I received a call stating that the vehicle we had agreed-upon could not be mine?! We then agreed upon another vehicle. I drove the vehicle off the lot and then later discovered there was no remote start. Shame on me for not checking everything. However, I called the dealership to discuss this. The salesman would not return my call. The person who I signed off the paperwork with said of course we can help you will book you in and guess what full price for a remote car start! The salesman was gone so I could not have any of this confirmed. Took the car in for the remote start to be installed at my expense. Horrible service with their service department. When I picked it up the young man at the service desk was rude and told me to just review the paperwork that was left on the car seat for use of the remote start. Fine lesson learned. I had been taking my vehicle someplace else for routine oil changes. However, there was now a recall. So I needed to take the vehicle in for a recall, as well as to have my windshield replaced. I booked my appointment. However, when I called to confirm there was no appointment booked so I had to book again. Finally booked again and when complete I picked up the vehicle. Unfortunately it was dirtier when I picked it up then it was when I dropped it off. I have attempted to resolve my concerns with the dealership many times. Each time I call I speak to someone and they tell me that someone will return my call. My call has never been returned. And, when I call back to speak to that person I’m told that person is no longer there… Lots of staff change? I have had much better service at other dealerships throughout my life. Love the car… But, I am disgusted by this dealership More

Prompt courtesy service that goes well beynd minimum required. Knowledgeable staff. Appointments made easily and work often completed while one waits which is important during covid when public transi required. Knowledgeable staff. Appointments made easily and work often completed while one waits which is important during covid when public transit not safe More

Went for oil change and when I explained an issue, agent listened and documented and agreed to have it checked out.When service finished he explained issue and booked repair the next week. Very efficient listened and documented and agreed to have it checked out.When service finished he explained issue and booked repair the next week. Very efficient More

This car buying experience was no hassle. Ralph and his assistantsts were great. We were given a full run down of the features on this vehicle,.good job! This is our first Subaru, I think it is going to assistantsts were great. We were given a full run down of the features on this vehicle,.good job! This is our first Subaru, I think it is going to be a good experience for sure. Thanks. More

Ralph and the Centaur Subaru team took great care of us while shopping for a used vehicle. This is the 2nd purchase from Centaur so that says something about the service and detail they provide. Great job while shopping for a used vehicle. This is the 2nd purchase from Centaur so that says something about the service and detail they provide. Great job team!! More

Friendly service and didn't make us feel pressured in having to buy anything we didn't want. We got our Subaru at a price we were happy with. having to buy anything we didn't want. We got our Subaru at a price we were happy with. More

I took my Crosstrek in on a recall during Covid. Excellent service! A masked service rep took my key in the parking lot , so I didn’t have to go into the building, and brought it out to me when serv Excellent service! A masked service rep took my key in the parking lot , so I didn’t have to go into the building, and brought it out to me when service was done. I received a text much sooner than expected that service was complete. Very friendly,considerate, efficient service. Thank you! More

Great service! Great customer services and help. Very friendly and attentive. Also answered all my questions. Appointment was punctual and organized. Great job! Will go there again! Purchase of vehicle w friendly and attentive. Also answered all my questions. Appointment was punctual and organized. Great job! Will go there again! Purchase of vehicle was also an amazing experience. Got great price! More

Great service, Holly was fantastic will be returning again! My car is running great what I expect even if car is from a other dealership again! My car is running great what I expect even if car is from a other dealership More

Very happy with the service here. The sales person was able to provide recommendations regarding the vehicle and options needed to fit our needs. We are enjoying our Subaru!! able to provide recommendations regarding the vehicle and options needed to fit our needs. We are enjoying our Subaru!! More