Carter Honda

Great Service! Took my bike in for a recall. From dropping the bike off to pick up, top quality service. I didn't recognize by bike it was so clean, and they filled Took my bike in for a recall. From dropping the bike off to pick up, top quality service. I didn't recognize by bike it was so clean, and they filled the tank. Not hard but means a lot, service companies could learn a thing or two from Carter Honda. More

DISHONEST - RECORD ALL PHONE CALLS - DOCUMENT EVERYTHING This dealership uses BAIT AND SWITCH tactics. Stay away. If you put a deposit on a vehicle get the VIN number emailed and proof of everything in wri This dealership uses BAIT AND SWITCH tactics. Stay away. If you put a deposit on a vehicle get the VIN number emailed and proof of everything in writing. VERY DISHONEST. Shame on Honda for this representation of their product. More

Excellent Customer Service Excellent Service, made sure I was happy with what I am getting. I originally wanted a certified 2015 Honda Civic, got all the paperwork done. Last mi Excellent Service, made sure I was happy with what I am getting. I originally wanted a certified 2015 Honda Civic, got all the paperwork done. Last minute, I changed my mind to go for the 2016 Civic instead. Great job by the entire Honda team for making sure I was happy with what I am getting. Specially to my sales agent Mimi Vu for being the most sincere and patient salesperson at a dealership I have ever met. More

BAIT AND SWITCH On approximately Aug 1, 2016 we began our telephone dealings with a salesman by the name of Darius at the Carter Honda dealership on 2390 Burrard St, On approximately Aug 1, 2016 we began our telephone dealings with a salesman by the name of Darius at the Carter Honda dealership on 2390 Burrard St, in Vancouver, BC. We live in Northern British Columbia and were interested in a 2015 silver Honda Civic that was posted on this dealerships website. We were willing to book a one way flight to Vancouver and then drive our new car home. At the time this dealership also had a black 2015 Honda Civic on their website. We had expressed that we liked both colours and were advised by Darius that he could hold only one vehicle for us but we would have to put down a $1,000.00 deposit on the vehicle. We decided to put our deposit on the silver 2015 Honda Civic. This dealership took our $1,000.00 deposit and we booked our one way ticked to Vancouver to pick up our car. Darius picked us up at our hotel at 8:30 am on Aug 13, 2016 and took us to this dealership. While on our way to this dealership Darius did nothing but brag about how many rental properties he owns in Vancouver. After arriving at the dealership we were seated in a sitting area while Darius went to his morning team building meeting with the other salesmen at this dealership. In the show case inside this building next to where were seated was the black Honda Civic that was on the dealership website. We were relieved that we had not picked the black Honda Civic because is had round circular surface scratches all over the hood and a 2" deep scratch in the hood. After Darius had finished his morning ritual with his coworkers he came over to see us. He said that he had some bad news and that the dealership sold the silver 2015 Honda Civic that we had put our deposit on. Now, we had spoken to Darius and other employees at this dealership on a daily basis the week of August 8 - 12, getting the paperwork ready for our arrival (provided personal information, credit checks etc) scheduled for Saturday Aug 13, 2016. If there were any issues that we needed to be notified of regarding the purchase of our vehicle this dealership had our contact information. Darius was well aware of our flight schedule. It became very transparent that this dealership uses the "bait and switch" technique. After being told that our vehicle was sold we became outright irate and told Darius that he had 5 minutes to find the car that we put our deposit on. This dealership wanted to force us into buying the black scratched 2015 Honda Civic and take it off their hands. We told Darius that he had 5 minutes to find the car that we put the deposit on. If he did not find our car we were going to call the Better Business Bureau, the Vancouver Sun and the Police. It is illegal to sell an item that a customer has put a deposit on. Miraculously Darius found a 2015 silver Honda Civic in their stock parkade, go figure. At one point the manager at this dealership came over to shake our hands and try to "fix" things. We refused to shake his hand and were very vocal about how we knew that he was in on this scheme. He actually must've thought we were STUPID enough to buy that he was not in on Darius' game of bait and switch. We refused to shake this manager's hand. We do not shake hands with xxxx bags. We did get our vehicle. We will never recommend Carter Honda to anyone. A letter will follow to Honda Canada and this has not stopped here. More

Excellent I had a great sales lady Kimberly Kim she is very friendly and very straight forward deal I had a wonderful experience I rate her 10 out of 10 I had a great sales lady Kimberly Kim she is very friendly and very straight forward deal I had a wonderful experience I rate her 10 out of 10 More

Fantastic services! Fantastic services and one of the best dealerships I've been to so far! The whole process went extremely smooth and they did everything they can to sa Fantastic services and one of the best dealerships I've been to so far! The whole process went extremely smooth and they did everything they can to satisfy our needs. Aryan and Ariel, part of the sales team, were especially helpful and accommodating. Me and my boyfriend really appreciate their dedication to high quality services. Will definitely recommend them to everyone! :) More

cant even begin So i smashed up my car two weeks ago waiting for icbc to settle one week ago i talk to finance manager not his fault he gets me the car i want planed So i smashed up my car two weeks ago waiting for icbc to settle one week ago i talk to finance manager not his fault he gets me the car i want planed to pick it up today so head there from mission the xxxxxxx sales manager sold it the day before took the sold sign off it now im in a rental till another dealer finds me a car thanks carter will tell everone never go there More

Honda HRV Great sales lady Ms. Nadia ,very knowledgeable and friendly Very straight forward deal. Wonderful experience. Thank you all the staffs of Carter Honda Great sales lady Ms. Nadia ,very knowledgeable and friendly Very straight forward deal. Wonderful experience. Thank you all the staffs of Carter Honda Honda Finance make a clearly plan for me More

They don't care about their customers only selling cars Me and my girlfriend had bought a civic from Pedro at carter Honda, and at first were happy to receive our new vehicle. Later we realized that he woul Me and my girlfriend had bought a civic from Pedro at carter Honda, and at first were happy to receive our new vehicle. Later we realized that he would say anything to have us just sign to buy the car. He told us it was a certified used vehicle, but later we were told that the 2015 Hondas were not certified, and that he should have known this from the beginning. He also assured us that the satellite radio feature was available for one full year, which was an option that we really liked and had a hand in our decision to buy it rather than another civic we had seen from richmond Honda. This also turned out to be a lie. I understand their willingness to sell cars and having owed a few Hondas in the past I've always had a certain level of respect of how they conducted business as a company. But having been lied to and not realizing it until it was too late has really killed my confidence in the this company. Later I also realized they had given me an owners manual for a odyssey instead of a civic. And when we tried numerous times to contact them to get the correct one, we were told every time that someone would call us back but no one did. It took them a whole month of badgering just to receive what was promised with my car, a correct owners manual. They also took no responsibility about the lies that the salesman had told us about the salt elite radio. They said since the salesman was no longer with the company there wasn't anything they could do. Maybe they should hold their salesman to a higher standard. I can see by the other reviews that I am not the only one with an issue with their customer service. I think this speaks widely about how this dealership conducts their business. More

What an amazing experience we decided we wanted a Honda....and we wanted one right away...we were planning on purchasing in town and last minute decided to call carter Honda jus we decided we wanted a Honda....and we wanted one right away...we were planning on purchasing in town and last minute decided to call carter Honda just to see what they would offer...we were very specific about what we wanted..within less then a hour we had a phone call back with Exactly what we wanted at a deal we could not refuse....so we traveled 9 hours to pick up our car....well all we can say was it was well worth the drive...all the staff were over accomidating taking special interest in every single aspect...they took us through all the steps from A to Z making sure we got the best deal and truly the best service...definitely would highly recommended and definitely will come back for next purchase More