Carter Honda

Disappointing I booked an appointment with Carter Honda to have a repair done on my Honda Civic. The repair had been suggested by Carter Honda mechanic at the time I booked an appointment with Carter Honda to have a repair done on my Honda Civic. The repair had been suggested by Carter Honda mechanic at the time of the previous visit. When I arrived at the dealership right on time I was told they were fully booked and I should book another appointment for some other time. It is an hour drive from Surrey where I live to the dealership and all I was told to put it to a nutshell: "We are sorry. Come some other time." They have my phone on file. They could have at least called to cancel the appointment from their side to save my time and gas. Not to mention I had to adjust my schedule to allocate half of my day for the expected repair. Very-very disappointing. More

Disappointed I am so disappointed with the service provided by Honda Carter. I have an Civic 2016. It has been presenting issues with the AC. I brought it to servi I am so disappointed with the service provided by Honda Carter. I have an Civic 2016. It has been presenting issues with the AC. I brought it to service in April to fix (still under warranty) and 3 months later is down again. Now, they have told me I have to wait at least one month for them to 'try to fix it again". "There is nothing we can do at this moment". I have to wait because the did a poor job in the first place? Way to treat their customers. Good job! More

A Positive Experience! I wanted to trade in my 2012 CRV Touring and purchase a 2018 CRV Touring. I presented the numbers to five Honda dealers over the past three months. An I wanted to trade in my 2012 CRV Touring and purchase a 2018 CRV Touring. I presented the numbers to five Honda dealers over the past three months. Andy Yap and the team at Carter met my numbers and exceeded my expectations. It was a positive experience from the beginning and consequently I will be referring my friends and family to Andy and the Carter team.I came from West Van and it was worth the drive. More

mechanic did a quick response repair right away Molding was loose on my 1 week old new Ridgeline. Asst. Service Mgr. had a mechanic look at it right away, fixed it while I had coffee and I was on my Molding was loose on my 1 week old new Ridgeline. Asst. Service Mgr. had a mechanic look at it right away, fixed it while I had coffee and I was on my way. More

Buying a pre owned vehicle at Carter Honda. My experience at Carter Honda Burrard was Very good and without stress.The whole process of buying a car was a pleasurable experience.I will definite My experience at Carter Honda Burrard was Very good and without stress.The whole process of buying a car was a pleasurable experience.I will definitely encourage other people looking at getting a new or pre owned car to go to Carter Honda on Burrard. More

Can a car dealer receive ONLY good reviews? I was reading all the reviews of the Carter Honda and found that for the last 2 years, there was not even a single negative review here, is that...rea I was reading all the reviews of the Carter Honda and found that for the last 2 years, there was not even a single negative review here, is that...realistically...possible? While others, such as Kingsway, Marv Jones, and Vancouver Honda, got such disastrous reviews that really made me not bordering to even call them? Not sure... but will find out soon myself next week. If they're really worth every penny as claimed, I will give them a full 5 stars. More

Excellent customer service I have been a Carter Honda customer (sales and service) for decades. We have always been happy with the service received but recently were especially I have been a Carter Honda customer (sales and service) for decades. We have always been happy with the service received but recently were especially pleased to have the help of Aaron Harvey in getting some service issues addressed. Aaron has been professional, considerate, and accommodating. I commend him highly and hope that Carter Honda acknowledges and rewards his superlative customer service skills. More

Repair tire leak I had a slow leak on my left front tire on my crv. I stopped by a tire shop and asked them to plug it. After 30in they could not locate the leak and s I had a slow leak on my left front tire on my crv. I stopped by a tire shop and asked them to plug it. After 30in they could not locate the leak and suggested I buy a brand new tire. I went to your service dept and they had no problem fixing the tire and squeezed me in before the close of business. The rims had grease all over but was pleasantly compensated with a free car wash. More

Good but not perfect The chap at the desk who was my 'contact' was extremely helpful and personable (Aaron). He was busy when i picked up the car and I dealt with someone The chap at the desk who was my 'contact' was extremely helpful and personable (Aaron). He was busy when i picked up the car and I dealt with someone else, who handed me paper work and keys and said go see the girls in reception. I've never been sent off to the hinterlands of the motorcycle department before and would have preferred to just pay where i was and go. The woman at reception was downright officious, and when I ask what she was requesting i sign, she said it was just an acknowledgement that I had received my keys. When I read the little thing (that I did sign) it said no such thing. She was either under-trained or she lied. She did not welcome my correction. And while it was very kind of you to give me a card for a free car wash, and much appreciated, I preferred it when, in the old days, you used to wash the cars and it was all done for me when I returned. I loved that I was sent a pdf of my invoice. Extremely handy--thanks! More

Always a pleasure to visit Carter Honda I have been dealing with Bill Glavis at Carter Honda for the last 7 years. Bill always is accommodating and professional. Service is great, done right I have been dealing with Bill Glavis at Carter Honda for the last 7 years. Bill always is accommodating and professional. Service is great, done right the first time. Thanks also to the technicians I never see that work on my car. Keep up the great work!! More