Carter Honda

Not cheap but excellent, friendly service and quality of work. I’ve been using this dealer for years a d have always been satisfied with the work performed. work. I’ve been using this dealer for years a d have always been satisfied with the work performed. More

Parts department staff very helpful Dino Zuniga proved to be most helpful and sympathetic to my tire query yesterday. I am a Carter Honda customer so they are my go-to service centre. Dino Zuniga proved to be most helpful and sympathetic to my tire query yesterday. I am a Carter Honda customer so they are my go-to service centre. I had recently bought 4 brand new tires from them and felt confident leaving on a vacation with said new tires. As luck would have it, I got a flat tire while travelling at freeway speed and needless to say, the tire was not repairable. I was already in the Langley area so tried to remedy the situation there all to no avail. No one seemed to have the exact replacement tire I needed so I called Carter. I was put through to Dino in the Parts department and he was so friendly and helpful. He was not able to get me on my way yet that day as it was late and they were fully booked but he DID find the tire I needed and even carried it to my care when I limped my car back on the temporary spare so I could have the tire mounted elsewhere (only because Carter was too busy on short notice) and get on my vacation! I totally appreciate Dino's help! More

Great service The advisor / customer intake guy was friendly, quick, honest, respectful service. Bought my car here in 2013 so always come back. Much better service The advisor / customer intake guy was friendly, quick, honest, respectful service. Bought my car here in 2013 so always come back. Much better service than Northshore Honda where I had my old Honda serviced. More

I was a bit apprehensive of going to a dealership, but I’m actually glad I did. Bill was super friendly, and explained in simple form the basics of what he did.... (I have no clue about cars at all.) The I’m actually glad I did. Bill was super friendly, and explained in simple form the basics of what he did.... (I have no clue about cars at all.) The service was done fast and on time.I was able to drop off my car really late the night before, and it was ready to go by the time they said it would be, so I made it to work on time. I was also very happy they didn’t try and take advantage and sell me crap I didn’t need... just because I’m a girl! I’ll definitely go back! (They do need to put their new phone number on their website. Also, let people on the phone know that their address isn’t the same as the dealership show area where I bought my car. Good thing I asked where to park, or I would’ve ended up leaving my car at Carter Honda, around 8th and Burrard somewhere... far from Granville island where service department is!) More

Just a regular check up As usual. Good and efficient regular service. My car has 380,000kms on it as a result of this relationship of 17 years (Carter and Regency) As usual. Good and efficient regular service. My car has 380,000kms on it as a result of this relationship of 17 years (Carter and Regency) More

Great Staff friendly, didn't have an appointment but fitted me in in right away. This is the third time I have used this service center, all times excellent Staff friendly, didn't have an appointment but fitted me in in right away. This is the third time I have used this service center, all times excellent. More

Quick check in to drop off and pick up the car, diagnosis was done quickly and I was updated on the findings and status over the phone. was done quickly and I was updated on the findings and status over the phone. More

regular check up and oil change All excellent, fully satisfied. Informative on how to maintain the vehicle according to the standard schedule and I now have some clear ideas of how b All excellent, fully satisfied. Informative on how to maintain the vehicle according to the standard schedule and I now have some clear ideas of how better I can keep it in smooth operation. More

Thanks to Bill Glavin I had an excellent experience with Carters this time - unlike the previous one when I was not happy with the service. Bill gave me first class service and attention and reminded me why Carters this time - unlike the previous one when I was not happy with the service. Bill gave me first class service and attention and reminded me why I have dealt with Carters for almost 40 years with mostly good results More

Service at carter has been great. We ran into a unique problem with a hiccup from a part needing to come from Toronto but Bill persevered in the quest to get me a courtesy car along with getting the car f problem with a hiccup from a part needing to come from Toronto but Bill persevered in the quest to get me a courtesy car along with getting the car fixed. We were scheduled to go camping and had to leave the car in the shop but by piece medaling our cars together we were able to keep our vacation on track. My car now feels brand new and ready to take on more mileage. Unfortunately dealership shops have a bad reputation for up selling. Not Bill. He stands by what is needed and gets it done. More