Carter Honda

Wonderful service. Quick and thorough. Very helpful telephone reception and technician. Emergency appointment so very thankful it could be dealt with immediately. Friendly place to wait. telephone reception and technician. Emergency appointment so very thankful it could be dealt with immediately. Friendly place to wait. More

Outstanding customer service from the get go, including Marcello, the driver, who too should be recognized as part of the team Staff is very friendly and helpful from original phone call to paying my bill Marcello, the driver, who too should be recognized as part of the team Staff is very friendly and helpful from original phone call to paying my bill. Thank you to all who I have dealt with yesterday. More

Experience with Daren was terrific. Provided solid advice with no BS, and gave me a price that seemed fair so didn't shop elsewhere. Delivery of new vehicle was about a week earlier than estimated. Will be with no BS, and gave me a price that seemed fair so didn't shop elsewhere. Delivery of new vehicle was about a week earlier than estimated. Will be a repeat customer. More

Mark was excellent to deal with. Good communication and addressed any questions I had very well. Described all the services provided when he went over the bill. addressed any questions I had very well. Described all the services provided when he went over the bill. More

Excellent service and sound advice from rep. I got a 20 min *advance* notification of when my car would be ready for pickup. I appreciated that. Free car wash card is always welcome. min *advance* notification of when my car would be ready for pickup. I appreciated that. Free car wash card is always welcome. More

I appreciate the service I received on February 9th when a new battery was installed. Service was courteous, prompt and professional. I know I can rely on Bill and the team to provide excellent service. a new battery was installed. Service was courteous, prompt and professional. I know I can rely on Bill and the team to provide excellent service. More

Excellent service as usual! It was fast and I know I can rely on the work done to be completed with care and safety in mind. rely on the work done to be completed with care and safety in mind. More

As usual, the service at the Granville Island Honda service centre was outstanding on so many levels. First, the online booking system was seamless and clear. The email reminders were helpful and time service centre was outstanding on so many levels. First, the online booking system was seamless and clear. The email reminders were helpful and timely. The drop off with Levi was friendly, efficient and clear. Then to my surprise, there was a shuttle service back home with a lovely gentleman driver who was pleasant and made the morning productive for me for the 3 hrs the servicing would take. Pick up was also easy and seamless. Overall, the process was excellent and I would highly recommend this team for anyone's servicing needs. It is stress free and pleasant. More

As I have come to know over the last two and one half decades, Honda has some of the most reliable vehicles made. And good looking and fun to drive. All of this and safety is the highest goal. I buy Hond decades, Honda has some of the most reliable vehicles made. And good looking and fun to drive. All of this and safety is the highest goal. I buy Honda so that I don't have to worry about performance, fuel efficiency, endurance and most of all the safety of my family. Vehicles do not sell themselves, even vehicles of such high standards. The team that sells them makes a tremendous difference. In the case of Carter Honda I have come to trust them through sales and service after a decade of first hand experience and, in my case, the 4 vehicles I have leased. It has been great service and attention to detail. My needs and requests are listened to and followed through on. And these needs are reasonable, because it’s a respectful two way street in a relationship. In the financing end of things my "go to" person is Sabrina, and I have come to trust, and appreciate her judgment and advice. In this particular instance I was contacted by Ken via email and Joe, Brand Loyalty Manager as there was a window of time that made an upgrade worth it. The whole process between sales and finance was seamless. I have to mention, that during these most interesting times we live in, that the Covid 19 protocol was perfect. It was not awkward and made it seem just another day of high expectations for customer comfort and safety. I look forward to a long relationship with Carter and with Honda. More

I've just purchased my 4th vehicle from Carter Honda. Pretty good testament to their integrity and service I would say. Special thanks to Joe and Sabrina. Pretty good testament to their integrity and service I would say. Special thanks to Joe and Sabrina. More