Carter GM

Prompt efficient service. Have been dealing with Carter ever since 1975 without ever being disappointed. Jim willows on sales is phenomenal, and Steve Angeles in service is ama Have been dealing with Carter ever since 1975 without ever being disappointed. Jim willows on sales is phenomenal, and Steve Angeles in service is amazing. More

ok doing a good job i have no problem in waiting and dealer ask me to wait as long i'm comfortable he ask me to sit for a coffee and read newspaper and wait til he cal i have no problem in waiting and dealer ask me to wait as long i'm comfortable he ask me to sit for a coffee and read newspaper and wait til he call me when ready More

THE BEST SERVICE EVER! Leon went out of his way to help me and inform me, and called me back the next day! He's also following up still on an issue. Leon went out of his way to help me and inform me, and called me back the next day! He's also following up still on an issue. More

Careless dealership I've ever been I purchased my car from this location . I got Phone call for first 6 months service maintenance .I got booked for Saturday Morning. I brought my car t I purchased my car from this location . I got Phone call for first 6 months service maintenance .I got booked for Saturday Morning. I brought my car to them.Wish I didn't. They didn't provide the Shuttle but instead they called for Taxi. But guess What? They only paid $12 and the rest was on me. I live in North Vancouver and no one informed me about that when I got ton of Phone call for Booking department. anyway that costed me $70 From and To. at the end of the day they called to inform my car is ready to pickup ,I went there and I got shocked ; Because they just changed the Oil and filter .That's it. They didn't Check My car like Other companies Do .They didn't even check the tire pressure (because one of the tire had low pressure ) or clean/wash My car at all. When i asked the lady who did the paper work for taking the car ,She just smiled and threw her hands in the air and that's it. I deal with few Dealerships and non of them provide such cheep service tat this location Do. So disappointed of them. I don't recommend them at all. More

Good service Great staff and good service Friendly staff they did a really good job on all my cars and truck there needs to be more dealerships like Carter GM Great staff and good service Friendly staff they did a really good job on all my cars and truck there needs to be more dealerships like Carter GM More

2016 Chev. Silverado Lt >> sale & after-sale service.. It was last year in April, when I decided to purchase brand new vehicle from Carter GM in Burnaby. Was lucky to be able to deal with Dave Palermo as It was last year in April, when I decided to purchase brand new vehicle from Carter GM in Burnaby. Was lucky to be able to deal with Dave Palermo as staff member from sales department. He was VERY helpful and forthcoming in all aspects of the deal, he also went out of his way to get me vehicle I was looking for. When attending recently the service department from Carter GM for battery problem, was able to deal with service advisor Steve Angelis, very helpful and professional person; was kept fully informed about progress of entire service on my vehicle. My vehicle was serviced not only to my full satisfaction, I also we received technical information how to maintain my vehicle as the driver. More

Service review I have purchased over the years three GMC sierra trucks from this dealership. The service has always been excellent and customer support has been good I have purchased over the years three GMC sierra trucks from this dealership. The service has always been excellent and customer support has been good. More

Used Cadillac SRX Bought a 2013 Cadillac from Carter and had a great experience. Was provided with all the documents I requested and communication was excellent. Vehicl Bought a 2013 Cadillac from Carter and had a great experience. Was provided with all the documents I requested and communication was excellent. Vehicle was cleaned up and the sales rep took the time to review all the features. More

used purchase GMC truck Very friendly staff and on top of their game. Supported with full back up history on my used vehicle purchase. Trouble free attention to any questions Very friendly staff and on top of their game. Supported with full back up history on my used vehicle purchase. Trouble free attention to any questions and payment options. All the staff made this a non stressed and great purchasing experience. More

Not impressed ovet all Not impressed with the salesman that sold us our SUV I left messages on his voicemail and he never returned my call. I confronted him in while waiting Not impressed with the salesman that sold us our SUV I left messages on his voicemail and he never returned my call. I confronted him in while waiting for a oil sometime back. He was with a customer at the time. Also not impressed about my last service rep. He I certainly don't believe he should be in service as he really doesn't have much of a personality. I also called and left a message at the service and as of now no one has returned my call. As far as I am concerned I wouldn't go back and buy another SUV from your dealership. More