Carling Mazda

Over the Top Great Service! Both the Sales Person (Jessie) and the Finance Manager (Jamie) were great. Jessie treats everyone as his most important customer and Jaime was factual Both the Sales Person (Jessie) and the Finance Manager (Jamie) were great. Jessie treats everyone as his most important customer and Jaime was factual and relaxed, no pressure at all. I will be recommending Carling Mazda to anyone looking for a new or new to them vehicle! Short story of my purchase: I was buying an off brand used vehicle that needed a few things before I was satisfied purchasing it. Jessie took care of everything as though I had spent six times as much on the purchase! Also while going through the finance process, Jaime answered all of my questions concisely and wasn't pushy when I said no to some of the options. Whether you're in the market for used or new I'd recommend making at least one stop here! More

Worst experience ever Do not go here. The price I was quoted in writing got jacked up by 500 bucks who else can pull this crap ? They didn’t even fix my bumper or install Do not go here. The price I was quoted in writing got jacked up by 500 bucks who else can pull this crap ? They didn’t even fix my bumper or install properly after waiting 4 days .. for an hours work ... really ?? More

Super Service Carling Mazda has the best sales and service department in the city. Just over a year ago I bought a car from Doug, and here I am in the future contin Carling Mazda has the best sales and service department in the city. Just over a year ago I bought a car from Doug, and here I am in the future continuing to come back because the service department is just as good as the sales. Al and Blair have been great to me on both my visits. Would definitely recommend them. More

The price won I visited 2 dealers in town before going to Carling Mazda. Although they were only able to beat the price by a small amount I had a totally different I visited 2 dealers in town before going to Carling Mazda. Although they were only able to beat the price by a small amount I had a totally different experience with Mac. There was no back and fourth on pricing, and the manager Nick came out and gave me his best price with no haggling needed. More

Very friendly folks!! I have had my car for one year now and LOVE it! It had it’s checkup last fall and will be coming in again shortly for it’s spring checkup. Looking fo I have had my car for one year now and LOVE it! It had it’s checkup last fall and will be coming in again shortly for it’s spring checkup. Looking forward to seeing the folks in the shop again. More

All-around great experience! Bought a Mazda3 from Carling and got a terrific deal! There was no pressure or hassle, and the finance office was a breeze. Also get my service done Bought a Mazda3 from Carling and got a terrific deal! There was no pressure or hassle, and the finance office was a breeze. Also get my service done and Al, Helene, and Jim are great!! More

Poor Customer Service After a recent incident that resulted in extremely poor customer service and lost winter tires, I will no longer be returning or recommending this loc After a recent incident that resulted in extremely poor customer service and lost winter tires, I will no longer be returning or recommending this location. However, Al at this location is amazing. If it wasn't for him I would've stopped coming here years ago. I love my CX5 and I would recommend this car to anyone. More

Ripped Off I went to purchase a 2017 Mazda 3 in January 2017 from Carling Mazda. Towards the end of negotiating a price for the car and for the trade of my 2012 I went to purchase a 2017 Mazda 3 in January 2017 from Carling Mazda. Towards the end of negotiating a price for the car and for the trade of my 2012 Nissan Sentra, I was about to give up on the purchase because of the ridiculously low price they offered for my Sentra when the salesman, Mac Downing, stated he got an idea and left his desk. He returned to tell me and my wife about a contest they were having that weekend where you pick from a number of envelopes that had coupons in them with a cash value up to $1000 they had taped to a window. I asked him directly if I could use the $1000 toward the purchase of the car. He replied no. I asked him directly if I could use it toward servicing. He replied yes. I agreed if I won $1000 I would proceed with the purchase, which I actually won and purchased the car. I brought my car in to Carling Mazda for my first servicing on the Friday before the May long weekend only to learn I could not use the $1000 coupons for servicing, in fact they had thrown out the $1000 in coupons I had won. The sales man then informed me the $1000 in coupons could have only been used at the time of purchase to purchase one of the items the finance manager tried to sell us during the financing process, including an extended warranty, undercoating or an oil-service package that only could be used at Carling Mazda, which we might not having fully benefited from because of the restrictions associated with it. They did cover the cost of the oil change that day. Suffice it to say, this was the first time any staff or management had told us we could have only used the $1000 to purchase one of those items during the financing process. Not one person at Carling Mazda at any time during the purchasing or financing process informed us of this. We were misled. Whether it was intentional or not is up for debate. My salesman then informed me he would speak to his manager the following week after the long weekend and call me back. About three weeks later I had not received any contact from him, so I sent him an email inquiring about the results of his conversation from his manager. I then received an email from sales manager, Nick Wetherall, informing me I could not use the $1000 for servicing. He reiterated under what conditions the coupons where to be used. Based on his email, it seemed he did not understand what had occurred, so I sent him an email explaining the situation and demanding fair resolution. Four weeks later and he has not responded. I will never purchase another Mazda from Carling Mazda and would strongly caution anyone who is considering purchasing a car here. September 22, 2017. Since first writing this review and others, they contacted me and we came to a resolution. More

"Outstanding Service" Doug Ellaschuk is an awesome sales representative who is extremely knowledgeable about the vehicles and worked in our best interest to get us the bes Doug Ellaschuk is an awesome sales representative who is extremely knowledgeable about the vehicles and worked in our best interest to get us the best price! Highly recommend Doug as the super sales person who will work with you without pressure tactics! Purchasing our new Mazda from Doug was a pleasurable experience. More

Service quality Bought a CX5 AWD from Carling Mazda in November 2014. Have had one minor warranty repair (power window winder). Apart from that I've had scheduled ser Bought a CX5 AWD from Carling Mazda in November 2014. Have had one minor warranty repair (power window winder). Apart from that I've had scheduled services, seasonal wheel swaps, oil changes, until August 10 when, at 67000kms (72000kms service) the rear brake rotors and pads were replaced. I also have a 2007 Mazda 3 GT that I bought from my daughter (she bought it second hand as a trade-in from a Honda dealer). It's up to 160000kms. I've taken it to Carling Mazda for services, oil changes, brake work, seasonal wheel swaps, one issue with the ignition/transmission lock). In all this I have never been less than thoroughly pleased with the quality of the service provided by Al Greer and the service staff. Al is consistently cheerful, friendly (but not overly so), knowledgable about the vehicles, and is always willing to fully explain what work has been done and why. He always goes over the bill, answers any questions, is very clear in his recommendations of what needs to be done, what should be done, and what is beginning to appear on the horizon as probable future issues. Thoroughly professional, a pleasure to deal with. More