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Car-On Auto Sales

Ottawa, ON

3.9
680 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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680 Reviews of Car-On Auto Sales

March 13, 2014

I had a bad experience in the past with another dealer so went in very nervous they made me feel at ease and comfortable. the experience has been pleasant staff is friendly and knowledgeable. Julie O . More

by osbornej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Jacques Pelletier
March 13, 2014

First off-you pay, you pay! $$450 platinum delivery package, hmm. Engine "shampoo" looks the same when I got it as in the pics of it listed. Interior detailing to "new" condition this vehicle is in goo More

by got2bfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario Brunet
Mar 27, 2014 -

Car-On Auto Sales responded

Dear got2bfree. I am really disappointed to hear that your experience at Car-On did not meet your expectations. We have not built a reputation over the past 15 years by ignoring our customer concerns so I am taking your comments very seriously. Happy customers are the only way we will continue to grow our business. I would like to address the concerns brought forward in your review. Our Platinum Delivery package does not normally include an engine shampoo, but if it’s important to you, we will gladly do it for you free of charge. If we forgot some stains on the headliner, we thoroughly apologize and will gladly redo these touch ups free of charge. Please contact either Mario directly or our service department and make an appointment at your convenience. We do not sell the unconditional 30 day money back guarantee. It is not an option that if offered for sale at any time. It is one of the many advantages included free of charge with our Bronze, Silver and Platinum delivery packages that customer are offered and may chose or refuse to purchase at their discretion. Our 109 Point inspection checks all aspects of the vehicle from tires, to brakes, to belts and hoses and from heater and air conditioning to proper functioning of air bags and all safety items. Safety items being the bulk of the items on this list. I am sure you can appreciate that there are way more than 109 parts in a vehicle and that we cannot inspect ALL the parts. Our main goal is to have reliable, safe and mechanically sound vehicles. Again, had you talked to Mario or our service department, you would have been assured that, although you didn’t buy a new vehicle, little things like an antenna would probably have been addressed as long as we take a respectful way of asking for it. Your contact person for any issues always remains your salesperson so I invite you to contact either Mario directly or our service department so we may get these things looked after for you. Should you not get a prompt response from them, please feel free to contact me directly or Ken Iselmoe our Sales Manager. Pierre R. Caron President -Car-On Auto motive Group

Mar 28, 2014 -

got2bfree responded

I was told that the "platinum" package was covering and engine shampoo( not that I cared) to "new" interior condition clean up and I do understand that it can only be cleaned to "current" condition of vehicle on inside, this is the big clean up you guys do. I was also told that in that package I was also paying for the 30 unconditional, gas and a 190 point inspection. All this was used to explain off the $450 package I| did not ask for is my point. I did contact Mario the very next day where I was told he would look after the antenna, and to contact Natalie on the chipped (in many places and some very deep in the wiper blade area) windshield. She then told me to contact service, which I did and was told they would get back to me. Three days later I called Mario again he said he would look after it and call me by 8 that evening,,, nothing. Then I emailed service,,, Mario called I explained an issue with not having an extra 4 hours in my day to spend driving back and forth to leave vehicle and pick it up, plus no ride from there back to work in Arnprior. again he would get back to me. Nothing. The windshield cracked driving in Monday morning past in the cold, I then phoned a local business and made a deal to have a brand new one installed for $275 all in. It also still frustrates me everyday I drive to and from work that it takes me two different radio stations to do the 1/2 hr drive. No the antenna is not a safety issue, but your website states you go out and beyond on all aspects of the vehicle including sound system. Part of the reason I came to you and bought basically sight unseen after having been looking for a vehicle for 3 months.-ratings and your website. I have in the past 2 used trucks from 2 different dealers, and one brand new $50,000 truck from another I am neither a xxxxx or a person who complains as a rule, but I have made efforts to resolve these issues on many many occasions and really just got the feeling once the vehicle is gone and you have your money that''s it. Debbie

March 13, 2014

The approval had taken longer than anticipated. Richard was a busy man, which is understandable being in finance. He seem to make the time also to attend to his customer in mean time, which I feel was impo More

by skanoh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Mario Brunet
March 06, 2014

I had an awesome experience buying my 2013 ford fusion a few weeks ago. Sam took us out for a tour and helped us out with all the features the car has and also kept us entertained while waiting. Richard did More

by Zbad93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault
March 05, 2014

Car-on Auto was on my list of car dealers because of their BBB rating. They had a good rating and deserve it. They were straight forward. Gave me a great price and the service preparing the vehicle was More

by Weltzjj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pierre Caron
March 04, 2014

This is our fourth family purchase at Car-On. Great This is our fourth family purchase at Car-On. Great vehicles, great service and the prices are super. We were treated like royalty and were never More

by Gaston1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe
February 25, 2014

I had a Great experience. I didn't feel pressured buying anything, I found that I kept going back to their website seeing their prices were always better. The quality of their vehicles are above wha More

by SALLYK888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
February 19, 2014

I saw the ad for the vehicle I was interested in online. I saw the ad for the vehicle I was interested in online. One phone call, one visit, one test drive and one day to think it over (hoping it didn't s More

by DonH1187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pierre Caron, Richard Brault, Ken Iselmoe
February 17, 2014

great service no hassel, they explain very well the paper work they go through every step with you great selection of cars available, friendly service More

by armwrestler55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
February 10, 2014

i walked onto this used car lot going to look at a specific vehicle i seen online. the salesmen approached me in the lot with a very friendly hello how is it going what can i help you with. before of More

by Ngermain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Ken Iselmoe
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