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Car-On Auto Sales

Ottawa, ON

3.8
682 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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682 Reviews of Car-On Auto Sales

May 21, 2014

My experience I was not looking to buy a new car but when I went to Car-On Auto Sales for a convertible car I fell in love with this beautiful Mitsubishi Eclipse an More

by lstlouis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault
May 20, 2014

not impressed I don't know where to begin with these people! There service is slow and the technicians are a bunch of hackers, 3 days to replace a bcm and when I as More

by Darren's wolof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 30, 2014 -

Car-On Auto Sales responded

Dear Mr Godel, I have read your review and wish to apologize on behalf of our service department for not living up to your expectations however after reading your review I feel compelled to clarify a few things. When you purchased your MazdaB4000 from us in October of 2012 it had 117,000 km. You also purchased a 4 yr/80,000km comprehensive extended warranty for the sum of $3799. The only obligation on your part was to follow your vehicle’s maintenance schedule which includes having oil changes performed at a minimum every 6,000km or 3 months. In the first 18 months of owning the truck, you have been in our service department a total of 3 times, twice for oil changes (March 2013 @ 128,753km and February 2014 @ 160,533km) and 1 time in March of 2014 for tie rods, bearings & stabilizer links (covered under warranty). On April 9th, you brought your vehicle in to us for a “no start” problem. Our technicians diagnosed the problem and found a defective BCM (Body Control Module) which caused a constant power draw, draining your battery and ultimately making your vehicle either difficult or impossible to start. The cost to replace the BCM was paid for by the warranty company but also requires the vehicle to go to a factory Mazda dealership once its installed to re-flash (re-program) the BCM to current software version compatible with your 2008 truck. We contacted our affiliated Mazda dealership (Performance Mazda in Orleans) and they could not get your truck into their schedule for another 2 weeks. Although the vehicle does start and run, it will not run properly if the BCM is not re-programmed, hence the note on the keys “do not drive”. You opted to pick-up and drive your truck before it had been re-programmed and that was your prerogative

May 30, 2014 -

Car-On Auto Sales responded

On April 16th, the vehicle was towed to our shop with a complaint of “loud engine noise”. We inspected the vehicle and diagnosed the problem as a failed timing belt tensioner. We prepared an estimate and submitted it to the warranty company for approval. The warranty company ultimately decides what gets authorized to repair and not us, the repair facility. We don’t make any money when the warranty company disallows a request for repair so we always work on behalf of our customers to get their claim approved. At the warranty company’s request, you were asked to provide proof that you had done the minimum maintenance during the time you owned the truck (close to 50,000km). We had 2 of the oil change receipts in our system as those had been done by us, but the rest of the oil changes were your responsibility. A few days later, you provided us with copies of oil change bills which we promptly sent to the warranty company. Upon reviewing what you submitted, the appraiser deemed that all but 1 of the bills (Oil Changers at 153,718km) were “fraudulent”. They all came from the same garage and although they had different dates and mileages, they all had the same invoice number. The warranty company denied your claim for falsifying invoices. You were not able to prove that you had changed your oil in over 50,000km. End of story…it’s that simple. Mr. Godel, as much as I empathize with your situation, you have, by your own actions in neglecting to service your vehicle properly, put yourself in this situation and are now trying to lay the blame on Car-On for your predicament.

May 18, 2014

My new Suv I purchased new suv and am very happy with it. My son suggested I get a suv because I needed room for my two Goldens and my grandkids. I had my eye on More

by 2001tyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
May 14, 2014

Car-On Auto Mario Brunet and Nathalie Gagne were very easy to deal with. There was no pressure, The price of the vehicle was pretty goood. The service department More

by alfloyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
May 06, 2014

RESPECT C'est avec un immense respect qu'on ma reçu pour m'aider a me procurer un véhicule malgré mon crédit un peu difficile :-) Merci je me suis sentit com More

by natoux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 06, 2014

Ram 1500 purchase 1 month ago. I saw that vehicle that I have been looking for in a car-on ad in the local newspaper and decided to take a look at it. I was not in a hurry to buy a More

by PPorteous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 05, 2014

Mazda CX-7 AWD Turbo Most memorable experience was meeting with Jace Baart sales consultant and Nathalie Gagne finance manager, friendly people. Jace is a great person, fr More

by NickTeske
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 01, 2014

My buying experience My wife and I were very impressed with the experience we had at Car-On. Jace and Richard were friendly, fast and efficient. Jace's knowledge of the ve More

by bmaisonneuve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault
April 30, 2014

KIA RONDO 2014, Used I was looking to trade my 2009 Kia Rondo for a used newer model and was offered a very fair trade in deal by M. Caron the owner who was ably supported More

by RonaldGould
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pierre Caron, Jacques Pelletier
April 29, 2014

Not the typical used car lot The sales and Finance person were both tremendously helpful and went above and beyond. I have already suggested to 2 other people that they make car- More

by leducm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault
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