Capital Chrysler Jeep Dodge Ram

Great Service Starts with Great People I was recommend to see JT and was not disappointed. All around good guy, pleasant to deal with, knowledgeable on the products he is selling. Very easy I was recommend to see JT and was not disappointed. All around good guy, pleasant to deal with, knowledgeable on the products he is selling. Very easy to talk to, treats customers as intelligent human beings....now that is hard to find in a SALESPERSON!!! I will definitely purchase my next new vehicle from JT. See you next time. More

Overall Excellent Experience It was indeed a great and unforgettable experience with Arvind Gupta. He is an astute Professional, knowledgeable and understands your needs. I was ju It was indeed a great and unforgettable experience with Arvind Gupta. He is an astute Professional, knowledgeable and understands your needs. I was just browsing not really in the mood to buy a truck. But his overall dealing made me to Drive LONGHORN which I never dreamt of. His team is very cooperative and aligned particularly Diraj and Harjeet and on the Financial side, Jen London made my payments the way I desired. Thank You Arun Gupta Team and Thank you, Capital Chrysler Jeep Dodge Ram Rajesh More

Lack Luster Service I brought my car in during a scheduled appointment as I was having start issues. My 2013 Jeep was not turning over and would not start, turns out this I brought my car in during a scheduled appointment as I was having start issues. My 2013 Jeep was not turning over and would not start, turns out this is a common issue and Dodge has issued a Canada wide memo on this issue yet the dealership still felt the need to charge me 175 dollars to complete a diagnosis after they gave me the bulletin to read. they then replace the WIn module as per the bulletin they also stated in the diagnosis they the possible reasons was the WIn or the fuel pump, the fuel pump being a recall item at one point and the Win module having the memo, very disappointing that they charged me for issues they were aware of.. The largest problem I have with the dealership on top of charging me to find an issue that they already knew about was the customer service, I dropped my car off at 9AM (scheduled) called at 1230 to find out if it had been looked at, it had not. I then receive a call at 3PM letting me know they can complete the work but it will not be completed until the next day as they need 5 hours to complete the work they were also completing some recall work which is great. when I stated that I need to work the next morning they stated they were sorry but they were just so busy that they could not get to my jeep in a timely manner. I had to suggest that they supply a suitable loaner car this was not offered, sadly the suitable car they supplied had no winter tires and was no comparison to the car i had left with them to repair. The funny and remarkable thing about the loaner car is that Capital Dodge has been requesting a trade in with me for months and had they given me something comparable I may have looked at possibly trading in my car. I sadly will no longer choose this location for my service or future purchase needs I just wanted some decent and fair customer service and all I was supplied with was a large amount of annoyance and hassle. It is really too bad as I have been going to them for about two years since I moved to the area and my interactions with them have been getting worse each time with no effort made to keep me as a customer. More

Poor Organization Purchased a ‘17 Jeep Grand Cherokee and was told that it would be detailed, cleaned, and a full tank of gas when I came to pick it up. It was pulled u Purchased a ‘17 Jeep Grand Cherokee and was told that it would be detailed, cleaned, and a full tank of gas when I came to pick it up. It was pulled up out front and the snow hadn’t even been brushed off, half a tank of gas, not cleaned, and no owners manual in the vehicle. Nothing was done to prepare this vehicle after the sale had been completed. Took 3 trips back to the dealership to get everything I was promised including an employee having to drive to my house to get the correct owners manual after being given the wrong one. POOR customer service right from the moment the deal was done. Very disappointed in my experience with Capital Jeep. More

Problem came back and they gave up on the 2nd time I brought my Cherokee in for a problem. I had it at another dealer in southern ab for the same issue, since I bought it there. Decided to try a deale I brought my Cherokee in for a problem. I had it at another dealer in southern ab for the same issue, since I bought it there. Decided to try a dealer closer to home. They replaced a very expensive part under warranty. Less than a week later the problem came back. Rather than trying to see what is the problem the shop foreman decided not to fix it. I guess he has no faith in his department to fix it or does he care about customer service. I drive my Jeep for a living all day long and I am told I have to live with this issue and the Jeep is only a year old. More