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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,445 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,445 Reviews of Capital Chrysler Jeep Dodge Ram

November 15, 2017

Roman is cool and hobema. I will recommend all my friends to see him. five stars for roman and 5 stars for angelo as well More

by Freddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Janicek
November 15, 2017

angelo is cool Angelo is cool he gave me a great deal on my new jeep patriot. I definitely recommend seeing him so he can give you a special deal.... yours truly More

by Freddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Tagliamonte
November 14, 2017

Problem came back and they gave up on the 2nd time I brought my Cherokee in for a problem. I had it at another dealer in southern ab for the same issue, since I bought it there. Decided to try a deale More

by Ticked off
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Laybolt
Nov 17, 2017 -

Capital Chrysler Jeep Dodge Ram responded

Hi Chris, . You are hearing a noise that is hard to duplicate at our shop when we drove your Jeep. Despite this we replaced your sunroof glass under warranty which you stated repaired the problem for a time. Subsequent road tests have been done with no abnormal noises detected besides the usual slight creaks heard from all vehicles at lower temperatures. We've also been told that you have been to several different Chrysler/Jeep dealerships to try to have this issue solved without success as well. Our aim is to please every customer. It is unfortunate that with the effort both Capital and other dealers have made, we have not been able to meet your expectations. We are also restricted by Chrysler in that we cannot just continue to replace components without being able to verify a warrantable concern, As stated above, our aim is please every customer so if you would like to discuss this further please contact me directly, Clint Thompson, Service Manager 780-434-5624

Nov 21, 2017 -

Ticked off responded

It’s just getting worse. The issue goes away for a few days then come back. Your employee said it was a poor design....way to stand behind your product. The other dealer was in Okotoks...they are willing to work on it but since I live in Edmonton that is why I went elsewhere. Now every bump in the road the noise is there. You didn’t even try a second time, just blamed the product. You have my information you could have reached out but you didn’t. I will go somewhere else where they care about resolving issues....replace the glass since it was oddly shaped....c’mon worst attempt yet.

November 13, 2017

Great Answered all my questions and helped me find a great truck. Definitely will recommend this dealership to family and friends. Overall experience with t More

by Truckgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Janicek
November 12, 2017

Its takes me about an hour to buy a car They are excellent.everybody is helpful there. Nice play house for kids. My adviser James is very helpful and friendly, no pressure to buy. Its a nice More

by Faisal Bhuiyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Evans, Jeremy Hamilton, Derrick Bowie
November 08, 2017

Excellent customer service You must see Basem@service. He is very friendly, informative and very knowledgeable. The atmosphere in service department is very welcoming, Clean and More

by Lee1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek
November 08, 2017

Awesome!!! Dehraj is the best !!! Keep up good work !! I met lots of salespeople and my experience was fantastic, ....very helpful and , curtious Dehraj is t More

by Kennyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra
November 08, 2017

Pleasing, efficient, prompt I've been to every Dodge dealership in the city; and to be honest I almost traded in my truck and went to a different make of vehicle as I was fed up More

by Nolan F Davidson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Averill my shuttle driver, blonde receptionist at front desk, parts guy, Clint Thompson, Justin Tulk, Paul El-Hayek
October 31, 2017

Good experience Justin was great to deal with , new everything about the grand cherokke that we wanted. Very low pressure salesman. Let us test drive the jeep with o More

by Jeepdude
Recommend Dealer
Yes
Employees Worked With
Justin Tulk
October 31, 2017

Excellent Justin was such a pleasure to work with. He was very laid back and knowledgeable. His no pressure, straight to the point demeanor was refreshing, no s More

by Brett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Tulk
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