Capital Chrysler Jeep Dodge Ram

Worst experience ever This all started around the end of August 2017 when I was contacted by a salesman at the dealership asking me if I was interested in trading in my This all started around the end of August 2017 when I was contacted by a salesman at the dealership asking me if I was interested in trading in my Jeep Wrangler for a new model. I was kind of undecided at the time but the salesman set up an appointment for me for around Aug 29. I went down to the dealership, found out what my trade was worth and they looked in the system for any new Wranglers i would possibly be interested in. I took the information and when I got back to work I checked to see if we received any deals through my company. I work for Suncor Energy. I went back to the dealership on September 12 to see what kind of a deal I could get on a new Wrangler. I picked one out and was told it would be a certain price and was fine with it. The Wrangler I wanted didn't have the hard top insulation, I asked the salesman if I could get it installed and he told me yes not a problem. When I got to finance I asked about the Suncor deal and was told that I was getting such a good price on the Wrangler that I wouldn't need to use the discount. The Wrangler that I wanted was actually at another dealer so it would take a few days for them to get it in which was fine by me because I was heading back to work (I work a 7 days on 7 days off schedule). I went back to the dealer on Sept 21 at about 12PM to pick up my Jeep. I stood around waiting for approximately 90 minutes before my salesman came over to talk to me (he was with another customer). We went to the detailing area so that I could check out the Jeep. I noticed that the hard top liner was not installed and asked about it.....salesman told me it must not have been ordered but he would order it. I drove the Jeep out of the detailing area around to the front so we could switch plates and get the paperwork. I got back into the building and was told that the paperwork was missing but that I should come back the next day to get this done. They slapped on a dealer plate and sent me on my way....the Jeep also had less than a quarter tank of fuel, I was told that ! they would fill it up the next day. I went back the next day at 9:30AM and asked to speak to either my sales guy or the finance guy.....neither were there, waited about 45 min then left for about 90 min and came back. I spent about another hour there dealing with paperwork etc and was finally able to leave, they never fuelled up the Jeep or installed my hard top liner. I was also promised some quality fitted floor matts which I never received and was told they weren't added to the price. I also noticed that the roll bar handles weren’t in the Jeep (handles had come with every other Wrangler I've owned) I was told that they don't necessarily come with the Jeep so I was not getting those either. I was so angry after basically wasting 2 days picking this thing up I just wanted to get out of there....No fuel, no liner, no matts, no handles. I thought about things for a few days and decided to call the dealership and speak to the manager. I was put through.....went to voicemail and I left a message asking for him to call me to discuss this situation. This was on Monday September 25 and I have yet to receive a phone call back. I love my Jeep Wranglers but after this experience I will NOT be purchasing another. More

Excellent and quality customer service I received phenomenal service from the sales associate Justin and Jeremy in finance when switching out my 2015 corolla for a brand new jeep compass! I received phenomenal service from the sales associate Justin and Jeremy in finance when switching out my 2015 corolla for a brand new jeep compass! Definitely recommend going to this dealership! More

Excellent From the minute I came in the door Bernie was very helpful. He asked me what I was looking for and found exactly that. Him and the manager made the ex From the minute I came in the door Bernie was very helpful. He asked me what I was looking for and found exactly that. Him and the manager made the experience very easy and quick More

Excellent mechanic, very human. Had a recent problem with my 2007 dodge caliber. Ray was kind enough to take me by the hand and walk me thru the necessary repairs. There was a weird Had a recent problem with my 2007 dodge caliber. Ray was kind enough to take me by the hand and walk me thru the necessary repairs. There was a weird smell from the dash and Ray was able to sniff it out very quickly, turns out all I needed was a cabin air filter and I was on my way. Thank god for honest mechanics like Ray, would definitely return, 6 out of 5 stars!! More

Very Happy Bought a used town & country in September, sales advisor promised me a lot, and naive as I was I believed him. A month goes by and I contacted that s Bought a used town & country in September, sales advisor promised me a lot, and naive as I was I believed him. A month goes by and I contacted that sales Advisor for follow through on those promises, he was giving me the run around. I escalated to management and for a week no one returned my phone calls. I ended up driving the two hours to speak in person with some one, and to my surprise both my sales advisor and the manger were no longer there. I ended up speaking with Angelo Tagliamonte & explained what has transpired. This was his 2nd day at Capital Jeep in his new management position & he reviewed my file and with in 30 minutes had corrected what was needed. I gave Angelo a 5, because he was very personal, did not ignore me and ensured what I was promised was followed through with. Jermey Hamilton, as well he was very personal and had a great expeince dealing with him with the finacle portion of the deal I highly recommend Capital Jeep in Edmonton Alex More

Jeep Patriot purchase The sales rep was supportive and not pressuring. I appreciated his frankness and courtesy. He new the limits of the vehicle but was able to accent y The sales rep was supportive and not pressuring. I appreciated his frankness and courtesy. He new the limits of the vehicle but was able to accent yhe selling points More

I left happy! I was welcomed with a smile and an over all eagerness to help. Once I found a car that I was interested in the salesman met me at a fair price and I l I was welcomed with a smile and an over all eagerness to help. Once I found a car that I was interested in the salesman met me at a fair price and I left happy and content. More

Justin Tulk was awesome Justin Tulk went out of his way during and after I bought my car to make sure I was happy greatly apprictae the time and effort Justin Tulk went out of his way during and after I bought my car to make sure I was happy greatly apprictae the time and effort More

Was good Dhiraj was very helpful and friendly. Although this mandatory review's minimum length is a bit pushy and made me want to give less stars. In my mind r Dhiraj was very helpful and friendly. Although this mandatory review's minimum length is a bit pushy and made me want to give less stars. In my mind reviews are like tips, given when service was so great that the customer feels the need to reciprocate. But since Dhiraj was great, here is my review. More

Great customer service Great customer service. Mohammed Nazeel did a great job on having everything done on time with no delay. He was really on top of everything. Great customer service. Mohammed Nazeel did a great job on having everything done on time with no delay. He was really on top of everything. More