Capital Chrysler Jeep Dodge Ram
Edmonton, AB
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1,233 Reviews of Capital Chrysler Jeep Dodge Ram
New Purchase Friendly, expedient, and precise. What more needs to be said when you go not really looking and find something that actually turns out to be a good bu Friendly, expedient, and precise. What more needs to be said when you go not really looking and find something that actually turns out to be a good buy. More
Great/Helpful My experience was actually really quite good! The salesman was really helpful and really cooperated with ny requests. If I ever am looking for another My experience was actually really quite good! The salesman was really helpful and really cooperated with ny requests. If I ever am looking for another vehicle I would most likely go back to this dealership. More
Whole lot of regret First, all my service encounters have been wonderful at this dealership. Fast service and very helpful. But sales... I bought a 2015 jeep grand Cher First, all my service encounters have been wonderful at this dealership. Fast service and very helpful. But sales... I bought a 2015 jeep grand Cherokee last year and since then I have done nothing but regret my decision to buy from capital. Everything from the unprofessional sales guy, who by the looks of it no longer works there, to having to buy a new set of tires less than a year after purchasing the jeep due to safety. Pretty frustrated to find out throughout the year that "recommended" service that should have been done at certain kms before my purchase weren't done. The interior of the car was only cleaned superficially upon pick up, I remember finding dried on liquids in the backseat cup holders and the back seat. All in all I felt taken advantage of days after I picked up my jeep and would never buy a car or recommend anyone buying a car from here again. As a first time car buyer, this dealership was everything I was afraid of when buying a new car. More
Thanks Capital I took my Dodge Ram 1500 that I bought from capital to the service center to have them install some aftermarket led lights. The first time I brought I took my Dodge Ram 1500 that I bought from capital to the service center to have them install some aftermarket led lights. The first time I brought it in the installed the fog lights and regular beams and tail lights but could not install the high beams because they did not fit my aftermarket head light kit. All of the lights the installed so far worked perfectly. The second time I brought it back they installed the high beams but when I took the vehicle home I noticed one of the high beams did not work all the time and my day time running lights did not work all the time. I talked to the service center and we came to the conclusion that the light bulbs were faulty and I could book an appointment to get new ones installed under warranty. When I went back to get the new bulbs installed they worked for a bit and then didn’t work When I talked to capital’s service center they informed me that sometimes LED bulbs are not the best for high beams because they also are used for your day time running lights and the computer system sometimes gets screwed so your lights don’t work properly. Capital service offered me to bring my truck in free of charge to have their top electrical guy take a look at this problem. They also offered me a loaner vehicle while mine was in the shop. They told me if they can’t fix the problem they asked me if they could substitute the lights out for similar bulb that’s not LED but is brighter and would work with the vehicles computer system. Over all they took an unfortunate situation and did their best to resolve this problem Another thing I would like to add is Basem got me all my appointments on Saturday which capital usually doesn’t do for electrical work. He went out of his was to do this because I work out of town and use my truck for work. More
Very Poor Service and No Follow Up I brought my 2015 Cherokee in for an inspection a few months ago with no issues except for a VERY slight creak/rattle in my sunroof. I was surprised I brought my 2015 Cherokee in for an inspection a few months ago with no issues except for a VERY slight creak/rattle in my sunroof. I was surprised when I was told a new sunroof seal was required, but happy it was covered by warranty. When I got my vehicle back, it took about 2 seconds of driving to realize the problem was now WAY worse. When I called my Service Advisor Shawn and told him it was worse his response was "Of course it is" and no other answers. My only recourse was to take another day off of work and hope they could fix it. The Service Manager Clint couldn't be bothered to take my calls or respond to voice mails. My paperwork clearly states "Creak is no longer present" and "All surfaces cleaned" despite my odometer reading being the same going in as going out (so no test drive to confirm) and the blobs of grease and fingerprints on the outside of my vehicle and sunroof. Stay away from these guys, they seem more interested in billing Dodge/Fiat for warranty "repairs" than actually listening to and addressing their customers concerns. More
Good experience, great sales people! Went here with a little bit of nervousness, but came out with a new SUV and feeling satisfied with the sales experience. When me and my husband fi Went here with a little bit of nervousness, but came out with a new SUV and feeling satisfied with the sales experience. When me and my husband first arrived, we took a moment to look at some vehicles. A male passed by us, didn't say anything and continued on his way. We were still discussing vehicles for about 10 minutes and the same male came up to us and asked us if he could help us. This was what made me feel comfortable. It wasn't "hey, that's a nice car" or "what is your budget", but an offer to help. It was a complete turn around from what I'm used to with car salesmen. Jason was patient, and took the time to answer all our questions. Financing with Shannon Grekul was great. She was friendly and happy to help. The only reason I am only giving this review 4 out of 5 is because after my husband had signed the purchase papers, I went there after I finished work to sign them and take the car with me. Charissa basically met me at the reception desk, and pointed out where I should sign the papers and said "sign here" over and over again. I was taking a moment to review the paperwork, and she snapped at me how the paperwork was for the sale of the car. Yes. I am aware of what I was signing, but is it not my right to review the paperwork before I sign? This was the only negative aspect of my purchase. The salespeople at Capital are wonderful. They take the time to listen to you and actually assist you in your purchase, not just "make a sale" Thank you Jason! I'm LOVING my Jeep!! More
Brutal Took the day off to bring my vehicle in to get some bushings changed. Dropped it off first thing in the morning and left the bushings on the seat for Took the day off to bring my vehicle in to get some bushings changed. Dropped it off first thing in the morning and left the bushings on the seat for them to change. Picked it up at 5 and they didn't change the bushings and they charged me $100 to tell me the bushings needed to be replaced? Like xxx?? And then they charged me $100 to clear a light off my dash that came on the next morning and later found out it was a problem with my transfer case and was getting worse. A lady called me the next day to ask how my service was and I told her I paid $200 for absolutely nothing and she said she was talk to the manager and call me back and of course I never heard back from them. What a brutal way to do business and my family will drive the extra bit to derrick dodge where they seem to respect us for the business we give them. Stay away from capital dodge. More
AWFUL DEALERSHIP - pushed elderly man to buy overpriced used My elderly dad came in a few weeks ago got the heavy high pressure sales sold him an over priced old piece of crap SUV - tried to contact them and bri My elderly dad came in a few weeks ago got the heavy high pressure sales sold him an over priced old piece of crap SUV - tried to contact them and bring it back within 24 hours but sold as is where is and would not call him back after repeated calls left - he would at least exchanged for a different used vehicle and upgraded from what they sold him No customer must be happy here - more quick get him to sign here and snatch his money - times must be very bad for this dealership to not ensure customer is satisfied Definitely hiding something More
Horrible purchasing experience, terrible customer service Never trust a business that won't let you post your own reviews on their Facebook page (they post their own and only allow positive). Do not buy from Never trust a business that won't let you post your own reviews on their Facebook page (they post their own and only allow positive). Do not buy from this place, shady back door new management. My family member bought a vehicle and paid cash but decided it wasn't the vehicle he wanted. Called his salesperson Brett and/Manager Sean to trade up and newer and they wouldn't even return his calls (so quick to take the deal but scared to lose it). No respect for the customer to ensure they are happy with their purchase! This place symbolizes everything bad you hear about dealerships! More
Poor customer service got no call backs or replies Purchased a used Chrysler 300 and Bluetooth would not work .they said there technician wasn't in that day .a huge dealership and no technician . My so Purchased a used Chrysler 300 and Bluetooth would not work .they said there technician wasn't in that day .a huge dealership and no technician . My son drove the car home and I asked were the keys were he only had one the salesman only gave him one . Tried calling to get other set of keys ,was told in a month from now when my extended warranty kicks in can I apply for another set of keys from then it will take a month for me to get my other key .and got the cold shoulder about my Bluetooth problem . In a month I can get it fixed was the reply . After countless calls and no call backs .once car is bought ur on your own . I will not buy there again More