Capital Chrysler Jeep Dodge Ram

Positive Experience After having my 2015 Ram in for routine maintenance I started speaking with Jonathan (not sure if he still works there or not) and he put me in touch After having my 2015 Ram in for routine maintenance I started speaking with Jonathan (not sure if he still works there or not) and he put me in touch with James Evans. After a couple of visits I decided to trade my truck for on 2016 Cherokee Trailhawk edition. This was my ninth new vehicle purchase and one of the best experiences so far. I dealt with Joe Salerno and James Evans as my product advisors. Both were approachable, honest, very knowledgable and treated me with respect throughout the entire process. They genuinely wanted me to be happy and at no time did I feel pressured to purchase. I dealt with Pankaj Seth for the completion of the purchase. There were some initial miscommunication but with Pankaj's approachable nature they were quickly resolved. I would happily recommend this dealership for both sales and service! More

Beyond horrible experience. I purchased a truck in march of 2016. Since the purchase this dealership has done nothing but completely screw me over and waste my time. I arranged t I purchased a truck in march of 2016. Since the purchase this dealership has done nothing but completely screw me over and waste my time. I arranged to have things changed on my vehicle before it was shipped out of province. (Gave them a solid week to do the work) and not one thing was done and the truck had to be shipped out. When I contacted them to fix it they ignored me and when I was able to make it back to the store they told me they didn't care and it wasn't their problem. Flash down the road a couple months later and I need some warranty work done. (I paid roughly 2 grand for extended warranty on a second hand vehicle to be valid at any Chrysler) to just find out the warranty I have paid for doesn't exist. This place has wasted my time and seriously screwed me over. I will NEVER recommend anymore purchase from here. They're only interested in taking your money. More

New Purchase Friendly, expedient, and precise. What more needs to be said when you go not really looking and find something that actually turns out to be a good bu Friendly, expedient, and precise. What more needs to be said when you go not really looking and find something that actually turns out to be a good buy. More

Great/Helpful My experience was actually really quite good! The salesman was really helpful and really cooperated with ny requests. If I ever am looking for another My experience was actually really quite good! The salesman was really helpful and really cooperated with ny requests. If I ever am looking for another vehicle I would most likely go back to this dealership. More

Whole lot of regret First, all my service encounters have been wonderful at this dealership. Fast service and very helpful. But sales... I bought a 2015 jeep grand Cher First, all my service encounters have been wonderful at this dealership. Fast service and very helpful. But sales... I bought a 2015 jeep grand Cherokee last year and since then I have done nothing but regret my decision to buy from capital. Everything from the unprofessional sales guy, who by the looks of it no longer works there, to having to buy a new set of tires less than a year after purchasing the jeep due to safety. Pretty frustrated to find out throughout the year that "recommended" service that should have been done at certain kms before my purchase weren't done. The interior of the car was only cleaned superficially upon pick up, I remember finding dried on liquids in the backseat cup holders and the back seat. All in all I felt taken advantage of days after I picked up my jeep and would never buy a car or recommend anyone buying a car from here again. As a first time car buyer, this dealership was everything I was afraid of when buying a new car. More

Thanks Capital I took my Dodge Ram 1500 that I bought from capital to the service center to have them install some aftermarket led lights. The first time I brought I took my Dodge Ram 1500 that I bought from capital to the service center to have them install some aftermarket led lights. The first time I brought it in the installed the fog lights and regular beams and tail lights but could not install the high beams because they did not fit my aftermarket head light kit. All of the lights the installed so far worked perfectly. The second time I brought it back they installed the high beams but when I took the vehicle home I noticed one of the high beams did not work all the time and my day time running lights did not work all the time. I talked to the service center and we came to the conclusion that the light bulbs were faulty and I could book an appointment to get new ones installed under warranty. When I went back to get the new bulbs installed they worked for a bit and then didn’t work When I talked to capital’s service center they informed me that sometimes LED bulbs are not the best for high beams because they also are used for your day time running lights and the computer system sometimes gets screwed so your lights don’t work properly. Capital service offered me to bring my truck in free of charge to have their top electrical guy take a look at this problem. They also offered me a loaner vehicle while mine was in the shop. They told me if they can’t fix the problem they asked me if they could substitute the lights out for similar bulb that’s not LED but is brighter and would work with the vehicles computer system. Over all they took an unfortunate situation and did their best to resolve this problem Another thing I would like to add is Basem got me all my appointments on Saturday which capital usually doesn’t do for electrical work. He went out of his was to do this because I work out of town and use my truck for work. More

Very Poor Service and No Follow Up I brought my 2015 Cherokee in for an inspection a few months ago with no issues except for a VERY slight creak/rattle in my sunroof. I was surprised I brought my 2015 Cherokee in for an inspection a few months ago with no issues except for a VERY slight creak/rattle in my sunroof. I was surprised when I was told a new sunroof seal was required, but happy it was covered by warranty. When I got my vehicle back, it took about 2 seconds of driving to realize the problem was now WAY worse. When I called my Service Advisor Shawn and told him it was worse his response was "Of course it is" and no other answers. My only recourse was to take another day off of work and hope they could fix it. The Service Manager Clint couldn't be bothered to take my calls or respond to voice mails. My paperwork clearly states "Creak is no longer present" and "All surfaces cleaned" despite my odometer reading being the same going in as going out (so no test drive to confirm) and the blobs of grease and fingerprints on the outside of my vehicle and sunroof. Stay away from these guys, they seem more interested in billing Dodge/Fiat for warranty "repairs" than actually listening to and addressing their customers concerns. More

Brutal Took the day off to bring my vehicle in to get some bushings changed. Dropped it off first thing in the morning and left the bushings on the seat for Took the day off to bring my vehicle in to get some bushings changed. Dropped it off first thing in the morning and left the bushings on the seat for them to change. Picked it up at 5 and they didn't change the bushings and they charged me $100 to tell me the bushings needed to be replaced? Like xxx?? And then they charged me $100 to clear a light off my dash that came on the next morning and later found out it was a problem with my transfer case and was getting worse. A lady called me the next day to ask how my service was and I told her I paid $200 for absolutely nothing and she said she was talk to the manager and call me back and of course I never heard back from them. What a brutal way to do business and my family will drive the extra bit to derrick dodge where they seem to respect us for the business we give them. Stay away from capital dodge. More

AWFUL DEALERSHIP - pushed elderly man to buy overpriced used My elderly dad came in a few weeks ago got the heavy high pressure sales sold him an over priced old piece of crap SUV - tried to contact them and bri My elderly dad came in a few weeks ago got the heavy high pressure sales sold him an over priced old piece of crap SUV - tried to contact them and bring it back within 24 hours but sold as is where is and would not call him back after repeated calls left - he would at least exchanged for a different used vehicle and upgraded from what they sold him No customer must be happy here - more quick get him to sign here and snatch his money - times must be very bad for this dealership to not ensure customer is satisfied Definitely hiding something More