Capital Chrysler Jeep Dodge Ram

he went out his way to get us what we wanted he did everthing to get our business. he went out of his way to get the get us the suv and newer thanks for doing that he did everthing to get our business. he went out of his way to get the get us the suv and newer thanks for doing that More

Won't be back I bought a new 2016 RAM about six months ago. At the time of purchase, I was told that I already had my first service appointment scheduled for Februa I bought a new 2016 RAM about six months ago. At the time of purchase, I was told that I already had my first service appointment scheduled for February. I found out that this was not the case. When I received a call from Capital a few weeks ago. Which I thought was strange but, didn't let it get to me. Then I show up for my first oil change, on my still new truck. The service guy was up selling me left and right. Some of the stuff I had never heard of before. Also important to know, is that my trade in I had bought new as well, from a different dealership. That I had an extensive history with and had never recommended me anything that was unnecessary. However, I feel that it is quite the opposite at Capital. Over the course of 20 minutes my bill for a simple oil change, could have potentially quadrupled, if not more. Then I was handed a booklet with the "recommended" service for my truck. The thing is that I just spent over 35,000 on a new truck, so that I wouldn't have to worry about these expenses. Either Dodge doesn't make a durable vehicle or they just want their customers to keep throwing money at their vehicles. This was my first visit to Capital Chrysler, for service, and within 20 minutes. They lost my trust in that small amount of time. Needless to say, I won't be back any time soon. More

Best Customer Service Very good customer service. Whenever I am in Edmonton I love taking my Charger and Longhorn to Capital Jeep for oil changes and other maintenance fixe Very good customer service. Whenever I am in Edmonton I love taking my Charger and Longhorn to Capital Jeep for oil changes and other maintenance fixes. More

Worst Experience ever! Im writing this review on behalf of my parents who bought a car from this place. At first everything seemed fine, the salesman was nice . When talking Im writing this review on behalf of my parents who bought a car from this place. At first everything seemed fine, the salesman was nice . When talking to the finance manager, he was extremely pushy into signing the bill of sale, didn't even go in order in signing the contract( he no longer works there now we were told) The sale manager told my parents that the car was coming from Calgary, never said how the car was getting transported. After week and a half of complete silence from the dealership, we decided to call and get updated on the car. The salesman said it had arrived and it was getting the extras we purchased put on that we paid for and was also getting a new windshield. When asked how the car got here, it was driven. Completely stunned that this information was never disclosed to us. Now our brand new car has 394km on it even before we even sat in it, when we told the salesmen that we were very upset that he never told us this information, his response was that its common practice! Well we didn't know this and if you're not in the automotive industry this is not common knowledge. If we were informed of the method they were going to have the car brought here, we would have gladly paid for it to be brought by a truck. Finally after all of this we went to pick up our car, we were informed by the sales manager that it was the salesman day off and that he has contacted him and he is on his way with the keys, we waited over an hour, the sales manager didn't update us on what was happening he would just walk by us. After an hour we said we are going to leave as no one is telling us how much longer it would be. We asked to be called when the salesman arrives and we will come back. After 3 hours of not hearing back we called, it took 45 mins for the sales manager to call us back, and at this point he hasn't heard anything from the salesman and he hasn't shown up yet! How unprofessional! The sales manager said we would pick up the car on Sunday 11am which we did. The salesman gave us the key and when we asked if he would go through the car with us as we wanted to make sure all the extras we paid for were done. He went into the back area, we had no idea what was going on, we saw our salesman walking back and forth, still no idea what was happening. Once he finally came back we asked him what was going on and he jus told us to just leave. So we went outside and the salesman and sales manager followed us out and told us the salesman would go through the car with us, but it was too late we had had enough and we just wanted to leave. I emailed the owner, and the general sales manager emailed me back about setting up a meeting to discuss this problem. I emailed him back and 4 days later I haven't heard anything back!! After leaving countless messages, we were ignored, no one tried to help us resolve this issue. The type of customer service was appalling. Nothing was resolved, very displeased with the lack of professionalism we were treated with. And now we are stuck with a car we don’t want that will only remind us of the terrible experience we had at this dealership. More

A great experience Joe Salerno handle everything to do with trading in my vehicle for a brand new dodge ram 1500. The whole process was the best buying experience I hav Joe Salerno handle everything to do with trading in my vehicle for a brand new dodge ram 1500. The whole process was the best buying experience I have ever had. I would recommend this dealership, and specifically Joe Salerno if you want great service. He really takes care of you. More

Absolutely the most untrusted sales man EVER!!! I Purchased a vehicle from this sales man and quickly became aware of how sneaky and underhanded his false promises were. During the negotiations we a I Purchased a vehicle from this sales man and quickly became aware of how sneaky and underhanded his false promises were. During the negotiations we agreed on him "throwing in at thier exspense" an add on. This add on was to be installed on a scheduled date. Needless to say "throwing in at thier expense" turned out to really be just hidden in my financing. This was my first time purchasing a vehicle and was completely taken advantage of. My add on was ultimately never installed even with TWO service appointments booked. Nothing but excuses and false promises. I honestly hope this review will deter other future purchasers such as myself to steer far clear from this Dealership, salesman and Used car manager. More

Vince Is terrible Bought a truck there 2 months ago. Where do I start? - Late on delivery! Still had not been cleaned. Waited 2 hours to get this done. Didn't have w Bought a truck there 2 months ago. Where do I start? - Late on delivery! Still had not been cleaned. Waited 2 hours to get this done. Didn't have winter matts like it was supposed to. After numerous calls ( im talking 10+) I finally came in and no one seemed to know anything. Long story short. No communication, no help and most importantly no after sales support. John More

CHANGED MY OPINION OF THIS DEALERSHIP I had wrote a review before saying the dealership was great, well since then, they have proved otherwise. I purchased a used vehicle from them and it I had wrote a review before saying the dealership was great, well since then, they have proved otherwise. I purchased a used vehicle from them and it has been nothing but a headache. I couldn't register and insure my vehicle for over a week because of their error. I have emailed multiple people at the dealership in regards to problems that have arose in the vehicle. All the back speakers are blown, the display for the radio/satellite isn't working ( goes completely black) and the driver's seat is broken. I have yet to hear back from anyone at this dealership about these problems. It has been over 3 weeks that I have been emailing them. STAY AWAY, once you drive off the lot with the vehicle, they will ignore you and not fix anything. More

Positive Experience After having my 2015 Ram in for routine maintenance I started speaking with Jonathan (not sure if he still works there or not) and he put me in touch After having my 2015 Ram in for routine maintenance I started speaking with Jonathan (not sure if he still works there or not) and he put me in touch with James Evans. After a couple of visits I decided to trade my truck for on 2016 Cherokee Trailhawk edition. This was my ninth new vehicle purchase and one of the best experiences so far. I dealt with Joe Salerno and James Evans as my product advisors. Both were approachable, honest, very knowledgable and treated me with respect throughout the entire process. They genuinely wanted me to be happy and at no time did I feel pressured to purchase. I dealt with Pankaj Seth for the completion of the purchase. There were some initial miscommunication but with Pankaj's approachable nature they were quickly resolved. I would happily recommend this dealership for both sales and service! More

Beyond horrible experience. I purchased a truck in march of 2016. Since the purchase this dealership has done nothing but completely screw me over and waste my time. I arranged t I purchased a truck in march of 2016. Since the purchase this dealership has done nothing but completely screw me over and waste my time. I arranged to have things changed on my vehicle before it was shipped out of province. (Gave them a solid week to do the work) and not one thing was done and the truck had to be shipped out. When I contacted them to fix it they ignored me and when I was able to make it back to the store they told me they didn't care and it wasn't their problem. Flash down the road a couple months later and I need some warranty work done. (I paid roughly 2 grand for extended warranty on a second hand vehicle to be valid at any Chrysler) to just find out the warranty I have paid for doesn't exist. This place has wasted my time and seriously screwed me over. I will NEVER recommend anymore purchase from here. They're only interested in taking your money. More