Capital Chrysler Jeep Dodge Ram

Inconsistent, unreliable Everything started out fine. Was told my truck was black and it turned dark blue but I didn't want to make a big deal out it. The truck was scratched Everything started out fine. Was told my truck was black and it turned dark blue but I didn't want to make a big deal out it. The truck was scratched when I went to pick it up but they fixed it right away. The tires did not have enough air in them so literally the very next day i got a notification from the vehicle saying I need to pump air in it. I had to call Dhiraj 3 times before hearing back from him. Jeremy was more helpful but now for the second time I'm being charged by the old financing company for the car I've already traded in as well as being charged for the new one. I wouldn't recommend to any friends, family or coworkers. I hoped I would have better service and not have to waste my time calling places and pumping air into my tires as a result of people not doing what they're supposed to. More

Headlights are not working I went there for recall on march 24, I picked up my vehicle in the evening. I called yesterday that I smelled burning of something from my car and bot I went there for recall on march 24, I picked up my vehicle in the evening. I called yesterday that I smelled burning of something from my car and both headlights are not working. I didn't get any call yet. Very disappointed More

Fantastic sales service and promptness. The reason I stopped by Capital Jeep Dodge was to get a washer nozzle replacement for my current Dodge. Upon arrival I was kindly greeted by one of t The reason I stopped by Capital Jeep Dodge was to get a washer nozzle replacement for my current Dodge. Upon arrival I was kindly greeted by one of their staff (Dhiraj) and the inquired what brought me in. Dhiraj brought me to the parts counter and kindly waited and asked if I was interested in trading my current Dodge. I noted there was a used model that caught my eye up in St. Albert and we both had a look at the info on Autotrader and he noted that they could transfer it here for a test drive. I figured why not as it saves me the trip. Low and behold the vehicle was perfect! Both their sales and financing department were both kind, down to earth people more than happy to help to get me the best possible pricing. The only item I would make a suggestion on would be during the customer satisfaction report at the end is that they cross check them, (as my vehicle was shipped in that’s what caused some minor confusion as the hard copies weren’t readily available) but all in all that’s pretty trivial considering as the paperwork was promised in 2 days and was provided as promised (Thanks Jeremy) it worked beautifully in the end. Awesome job guys and keep up the great work! More

Excellent sales rep. Sales rep was very knowledgable and helpful. The finance department was also very friendly and helpful. I would recommend dealership to ot sales rep. Sales rep was very knowledgable and helpful. The finance department was also very friendly and helpful. I would recommend dealership to others. More

excellent customer service great customer service, great prices . we really appreciate the customer service offer by mr. dhiraj batra and the manager of the facility. we are hap great customer service, great prices . we really appreciate the customer service offer by mr. dhiraj batra and the manager of the facility. we are happy from our visit and purchase from capital dodge jeep dealership and we strongly recommend this dealership only if you want good deal. More

Feeling totally ripped off Was into dealership for full service oil lube n filter change n diesel smoking issue i thot at the time i was getting good service work cost me 2461.1 Was into dealership for full service oil lube n filter change n diesel smoking issue i thot at the time i was getting good service work cost me 2461.12 paid it n left headed to wpg n needed front universals changed or so i was told at capital in edm.. they were not bad at all only needed grease , so i paid for service 173.60 in edm n i supplied the filter to get oil drained n filter changed and they changed the drain plug at a cost of 23.61 that DID NOT need to be changed im very disappointed that there are dealerships that rip people off to this degree. Total labour 1438.57 truck was booked in at 930 in morning never moved till 1015 was finished at 4 pm not counting any lunch breaks or other breaks was charged in excess of 250 dollars per hr how can this be...... More

Service for Air Ride Basem worked hard to keep me updated on the progress of repair of my frozen air ride system even when I had to take mt truck back overnight for work p Basem worked hard to keep me updated on the progress of repair of my frozen air ride system even when I had to take mt truck back overnight for work purposes More

Great experience JT and the staff were great to deal with and took good care of me , they worked hard to get me the truck I wanted JT and the staff were great to deal with and took good care of me , they worked hard to get me the truck I wanted More

Very good customer service Would recommend this dealership , great saleman, Dhiraj knew exactly what we were looking for Thank you everyone at Capital Chrysler Dodge Enjoying Would recommend this dealership , great saleman, Dhiraj knew exactly what we were looking for Thank you everyone at Capital Chrysler Dodge Enjoying the new vehicle’s More

Excellent customer service Basem gave me options as to what choices were available to me and also followed thru with letting me talk to his teck regarding work that had to be do Basem gave me options as to what choices were available to me and also followed thru with letting me talk to his teck regarding work that had to be done. Time frame that was given to me for work completed was early which was a bonus and appreciated Thanks to people that actually care it shows in their excellent service eg Basem and the mechanic i don't remember his name More