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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,508 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,508 Reviews of Capital Chrysler Jeep Dodge Ram

August 27, 2021

Is fantastic to deal with got the truck in quickly out standing job thank you very much. Service team did what they said they would. More

by DOUG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Aug 30, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you as well Doug for taking the time to post your service experience and for choosing Capital to service your vehicle, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

August 25, 2021

Sunny was very easy to work with. Professional, friendly and worked hard to get me in a vehicle that I love. Thanks to the entire team! More

by carolynandcrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amrinder Gill
Aug 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your sales experience Carolyn and for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

August 25, 2021

All staffers are very friendly and helpful. Yes I’m very pleased with the service that was done but maybe the pricing should be reviewed and parts should be more readability available for quicker turnaround More

by rickbelair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Rolfe, Paul El-Hayek, Catherine Steeves, Lisa Macrae, Floyd King
Aug 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Rick, thank you so much for taking the time to post your service experience. I am happy to read how much you enjoyed the staff and their customer service. I looked into the part that needed to be ordered for you truck. The part number that was used must be a new or updated part because your repair was the first sale for that number. You can imagine how many parts we would have in inventory in order to have everything in stock so our system is set up that if we sell the same part # 3 times in a year we stock it. Just thought I should share this information so you were aware of why it wasn't readily available. Thank you for choosing Capital and we look forward to helping you again. Geoff Haw Fixed Operations Manager

August 25, 2021

We were treated very well at this dealership. Ozzy was very helpful in getting through the sales process. We appreciated him taking good care of us. Thank you Ozzy! More

by Ed and Patti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jomha, Ozzy. 5 Star!!, Adrian Ramlal
Aug 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to post your sales experience Ed and Patti, I will be sure to pass it along to Ozzy. Enjoy your purchase and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 25, 2021

They followed up on my request to confirm time and date. The shuttle was prompt both to take me home and to come and pick me up when the service was done. They even cleaned my car. Sayed and Paul More

by jenn.jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sayed, Paul, Cherie Singleton
Aug 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Jenn, we are so glad that you were happy with the customer service your received from our entire team. We are also very grateful for your business over the years. Thank you for posting your service experience and we look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

August 23, 2021

Paid 138 for an oil change.No fluid levels were checked. No lights checked.Nothing.Get better service at Mr. Lube. And for less money. More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
So little interaction, don’t know name.
Aug 24, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Jeff, I tried reaching out to you to discuss your last visit. After watching the cameras while your vehicle was having its oil change I agree that in you case our inspection fell short and have since spent several hours with our staff training to make sure they are aware of all our process that are in place and that they are to be followed every time. With respect the only part I disagree with is the pricing. The oil industry has changed and what they used to call a semi-synthetic oil can now be called synthetic but it is still a blended oil. The oil we used during your visit is a full synthetic oil, no blend, and is very competitive in price based on phone surveys we do 3 to 4 times a year. I would still like to discuss you visit with if you have the time. I gave you my cell number on the voicemail I left, if interested please call me. Geoff Haw Fixed Operations Manager

August 17, 2021

Purchase a Jeep Rubicon Unlimited from Ian Wong. What a refreshing experience. Would buy again from him and this dealership. Thanks guys for your service. More

by johne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wong
Aug 17, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review John and for choosing Capital, the are both very much appreciated. I hope you are enjoying your new Rubicon.

August 17, 2021

Quality work and friendly people. I’ve had my vehicle in for a few warranty items and the work is always completed in a timely manner. More

by RH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherie Singleton
Aug 17, 2021 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read that we have been able to take good care of you each time you have used us RH. Thank you for both your review and choosing Capital, they are genuinely appreciated. Geoff Haw Fixed Operations Manager

August 12, 2021

Paul was Very pleasant and knowledgeable.He explained everything quite thoroughly what was needed to be done. I wish the prices were a little better for the service. it was nice to get a gift package .T More

by mariayardley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Catherine Steeves
Aug 17, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Glad to read how good your experience was Maria and that you enjoyed your gift package. You choosing Capital to service your vehicle is very much appreciated and we look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

August 12, 2021

Staff were good to work withJustin Kulk was very helpful Staff were good to work with Justin Kulk was very helpful Ted Bryan in Finance was great to deal with Overall experience was really good More

by simongoodwin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Tulk
Aug 17, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review Simon and for choosing Capital, the are both greatly appreciated.

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