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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

3.9
1,223 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,223 Reviews of Capital Chrysler Jeep Dodge Ram

February 01, 2019

Great service IT WAS QUICK AND EASY TO GET THE VEHICLE IN FOR SERVICE AND SHUTTLE SERVICE WAS QUICK AND EFFICIENT AS WELL WOULD RECOMMEND TO OTHERS More

by HENMECH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RODNEY HARDER, Basem El-Hayek, Nick Hawkeye
Feb 04, 2019 -

Capital Chrysler Jeep Dodge Ram responded

I am happy the service team took good care of you. Thank you for your review and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 01, 2019

Awesome Team! Great team to work with. Everyone in service, to sales management, and finance. Very knowledgable and positive experience with this dealership. Dhira More

by New Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arvind Gupta, Dhiraj Batra, Jen London
Feb 04, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

January 31, 2019

Great sales person! The process was easy and fast to get in to a new Jeep! I really liked buying my New Jeep at Capital Jeep Thank you More

by JenWells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra
Feb 01, 2019 -

Capital Chrysler Jeep Dodge Ram responded

You are very welcome Jen. Thank you for taking the time to post your review and I hope you are enjoying your new Jeep. It should be a big help for you with the weather we are having. I will pass your feed back on to Dhiraj and the rest of the team and thank you for choosing Capital, your business is appreciated. Geoff Haw Fixed Operations Manager

January 10, 2019

Amazing service from all As soon as my wife and I walked in we were greeted with a handshake and a smile. The service was great and we ended up getting exactly what we were l More

by Vn6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arvind Gupta, Dhiraj Batra, Jen London
Jan 11, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for your review. I am glad Dhiraj, Jen, and the rest of the team took care of your needs and I will be sure to make them aware of your post. I hope you are enjoying your new ride and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

January 09, 2019

Worst service department ever I bought my truck from capital in 2017 and have had nothing but problem with all the work the service department did to it first they tryed to fix the More

by Steven
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jimmy Ma
Jan 10, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hi Steven. After reading your review I went back over all of your service history with Capital. It shows your rear window was replaced in Oct 2017 for the power function not working properly. We use a reputable 3rd party company for all fixed glass replacement and this was completed and covered under your warranty, When you returned 10 months and 24, 000 km's later for a water leak, we did not immediately attribute the leak to the window replacement and, as sometimes happens with water leaks, it took us more than one visit to pinpoint where the water was coming into the truck. We had our installers come in and reseal the window, and, as luck would have it, your truck got a paint chip. We fixed the chip and gave your truck a complete detail including shampooing the interior where the water stains were. During your last visit, we replaced your roof moldings, and unfortunately your truck was put out in the cold weather too soon and the adhesive did not keep the molding bonded to the truck. This was fixed by sending you on your way with a loaner and us fixing and keeping the truck in our heated shop over night to properly cure. I will admit that your experience's here have not been all smooth sailing, but I truly believe we have done our best to rectify all of your concerns. We do care about customer experience and we apologize for not being able to have you leave satisfied with yours. I am assuming by your rating that you will now be servicing elsewhere, but if you are satisfied with the explanations I have given, please feel free to contact me directly if you would like to return for future repairs. Clint Thompson, Service Manager

January 06, 2019

Great Truck I got a great truck at a great price. I was treated very well and dealt with in an efficient and friendly manner by all the staff. Mostly I dealt with More

by MDFK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra, Moe Nazeel, Jen London
Jan 07, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review Murray, it is very much appreciated. I know Dhiraj and the rest of the team here at Capital take great pride in trying to earn 5 star reviews so Dhiraj will be happy to read your post. I am glad you had a good purchasing experience here, enjoy your new truck and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

December 20, 2018

Jeep Detailing I first talked to Justin Tulk ( JT ) and explained to him why I wasn't happy with Capital. Our Jeep wasn't cleaned when we bought it last Dec. He said More

by TheDukes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod (shuddle driver), Justin Tulk
Dec 21, 2018 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for your review. I am happy that all departments stepped up and made things right for you. I hope you are enjoying your Jeep and that you have a Merry Christmas. Geoff Haw Fixed Operations Manager

December 17, 2018

Very accommodating and friendly I was informed on everything they where doing to my vehicle and there was no bs on what needed to be done and what could be put off. Paul was great at More

by Jberg12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Kasey Arnold
Dec 18, 2018 -

Capital Chrysler Jeep Dodge Ram responded

Thank you very much for taking the time to post your review, it is appreciated as is your business. I will pass on your feedback to your advisor Paul, the technician Kasey, and the rest of the service team. We look forward to seeing you again and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

December 12, 2018

Gustavo Ramitrez thanks to ovidiu napar for giving me a good experience with the purchase of my new car his good information his profecinal service was very good hel More

by Gus1409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ovidiu nepal
Dec 13, 2018 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your and thank you for choosing Capital, both are very much appreciated. Have fun with your new purchase. Geoff Haw Fixed Operations Manager

December 12, 2018

Helpful, fast and honest Got me the vehicle I wanted and at the price I wanted. They gave me the best deal compared to another dealership. This was all done so fast and quickl More

by Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Hamilton, Dustin Stone
Dec 13, 2018 -

Capital Chrysler Jeep Dodge Ram responded

We are happy to read that Dustin and the rest of the sales team at Capital took such good care of you. Thank you for taking the time to post your review and thank you for choosing Capital. Enjoy your new vehicle and we hope to see you again. Geoff Haw Fixed Operations Manager

Dec 13, 2018 -

Capital Chrysler Jeep Dodge Ram responded

We are happy to read that Dustin and the rest of the sales team at Capital took such good care of you. Thank you for taking the time to post your review and thank you for choosing Capital. Enjoy your new vehicle and we hope to see you again. Geoff Haw Fixed Operations Manager

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