Capital Chrysler Jeep Dodge Ram

Went in for routine maintenance From jeep service to shuttle service I was very well taken care of. Floyd helped explain the service well and when I told him the price I was quoted o From jeep service to shuttle service I was very well taken care of. Floyd helped explain the service well and when I told him the price I was quoted on the phone, he made sure it was as close as possible. Rod with the shuttle service was great. I enjoyed talking to him. More

New Caravan The overall experience was very good. The staff was attentive to our needs and when an issue was brought to their attention they would resolve it. But The overall experience was very good. The staff was attentive to our needs and when an issue was brought to their attention they would resolve it. But the whole process took long and we had to keep going back to fix issues they had previously overlooked, for example the first day we went to finalize our purchase we were there for 5 hours! With a baby in tow!. Also, the first courtesy car we were given was filthy!! Extremely filthy, lots of pet hair and it had a wet pet smell. I had to clean it to be able to use it on Sunday as we got it on Saturday. More

Excellent service Excellent customer service by Floyd King.... he made sure even small detail that I might have missed & not knowing for months to come that it is done. Excellent customer service by Floyd King.... he made sure even small detail that I might have missed & not knowing for months to come that it is done. I went for fob key programmed but key was not cut to unlock my car in case I locked out. He made sure and redone it ... thanks Floyd More

Very good service!! Very friendly and curtious service. Very helpful. They made me feel comfortable plus they were very honest and upfront. A very great dealership. I wo Very friendly and curtious service. Very helpful. They made me feel comfortable plus they were very honest and upfront. A very great dealership. I would highly recommend them. Thanks again. More

No interest in return business. I drove three hours to see a used vehicle after talking to the sales manager about it. He didn't tell me about the BIG crack in the rear bumper or th I drove three hours to see a used vehicle after talking to the sales manager about it. He didn't tell me about the BIG crack in the rear bumper or the fact that the tire pressure sensors were shot. The salesman reassured me that they could get the door codes. They didn't. There were several things that should have been mentioned. At no point was it evident that these clowns ever expected to see my business again. They acted like they were a fly by night operation about to shut their doors and spring up in another town to temporarily scam them. More

"Quick" oil change would not be the word I use Don't advertise a quick oil change if you tell customers that wait to get is about 15 minutes and it was over 45 minutes. Plus making someone wait for Don't advertise a quick oil change if you tell customers that wait to get is about 15 minutes and it was over 45 minutes. Plus making someone wait for the invoice that you are "working on", when the customer can clearly see that you were not working on the invoice, but other things keeping them waiting longer! Total time for the "quick" change...1 hour plus! More

Incredibly Genuine Staff - Highly Recommend!! Jay and Arvind - thank you for the impeccable service from start to finish with my trade in! You offered the most genuine experience that I’ve ever ha Jay and Arvind - thank you for the impeccable service from start to finish with my trade in! You offered the most genuine experience that I’ve ever had while purchasing a vehicle. I will definitely be bringing family and friends to you. You didn’t just focus on a sale, you helped me with my long term goals and you went above and beyond. More

Radiator leak I had my Jeep in because it had a radiator leak that was found during an oil change. Everyone was friendly and the service was finished earlier than e I had my Jeep in because it had a radiator leak that was found during an oil change. Everyone was friendly and the service was finished earlier than expected. More

Helpful and friendly Had answers to all my questions. We’re very polite and not forceful in dealing to purchase a vehicle . Would fully recommend for a vehicle purchase! Had answers to all my questions. We’re very polite and not forceful in dealing to purchase a vehicle . Would fully recommend for a vehicle purchase! More

Error on there part became an issue on mine. I've been dealing with capital Chrysler for a few years now. I always enjoy going to other dealers when I can but, they are close and convenient. That I've been dealing with capital Chrysler for a few years now. I always enjoy going to other dealers when I can but, they are close and convenient. Thats a down side to there location for me. Anyways on to my point, I booked my 2015 Cummins in for the recent recalls and because I am over the 83,000kms mark i wanted to get a "peace of mind service done" to see if anything warranty related needed to be fixed. I use my truck for work and took the day off to accommodate getting my truck in for this service. I dropped my truck off at 7am with Paul and shown him all my concerns with the fender flare starting to peel, driver side window chattering when it goes down, and box liner plastic caps warping. Along with the recalls. No issues at this point. Fast forward to around 15:30 and I get a call from the service advisor and he presents me with a list of "recommended maintenance items" that will upkeep my warranty. Some of these items were understandable there was a warranty item that my rear axles seals on both sides were leaking and it was covered by warranty and was going to get done. But other items were either not due as per the owners manual for the kilometers and were not due yet and/or I would do them myself. What got me was the remarks on the paperwork supplied about the inspection findings. 1. Transmission due because of milage - fluid burnt/ contaminated. - this is not due until after 100,000kms. 2. Valve lash due because 1500+ hrs on motor. - This is not due till 240,000kms and no reference of hrs 3.CCV filter due because 1500+ hrs on motor. Not due until 108,000 kms, no mention of hours. 4. EGR clean due because 1500+ hrs on motor. Not due until 108,000kms, no mention of hours. So I refused the work as any saine person who can read the book would as i dont enjoy someone trying to take advantage of me. They finished my wheel seals and I pick my truck up from the dealer at 16:30. They placed 4kms on my truck, most likely for test drive but down the muddiest road they could out front of the dealer. Not to mention pot holes galore. So I imagine as I've seen all vehicle bagged out of the lot by there techs my truck followed suite as there is no respect for others belongings anymore. Not to mention that all the oil from wheel seal change coated my rims and tires and sprayed up my truck on there test drive (joy ride). I went back into complain and only the oil change bay crew was there, said they didnt know where the service advisors went. So I left mad, but i guess i shouldnt of had a higher standard than that in mind for this place. Here is the interesting part, I work in Blackfalds. So I drove there the next morning to work and was going about my day when I get a call from Paul the service advisor. I couldn't answer as I was in a meeting and he left a voicemail to call ASAP. So i returned his call 20 minutes later and he asked if I was near the dealership....I replied "No I am in Blackfalds at work" he then started to tell me that I need to get to the dealer as soon as I can because THEY FORGOT TO INSTALL THE BEARING SECONDARY RETAINING CERT CLIP ON MY RIGHT REAR AXLE AFTER REPLACING THE SEALS!!!!???!? So I asked if it was safe for me to drive (I knew it was not but wanted there opinion). Paul told me he would contact the shop foreman and call me back. So I made a call to my heavy fleet service manager (oil field shop, not car dealer) and he told me 1. Not to drive and 2. If he forgot the secondary cert clip he would be fired.... ok so this is serious. Paul called me back and said " oh yeah the foreman said your good to drive" so I asked for that in an email. He said no problem, and then I also stated for the inconvenience in my day of having to drop everything for work that should of been done yesterday I want the services completed off the list they gave me yesterday for free. He then started babbling about people make mistakes and they dont owe me anything.....So I politely stopped him and asked for the service manager to call me, and I would await Paul's email to drive to Edmonton. About 20 minutes later the service manager called me (cant remember name) and he told me "Dont drive your truck back to Edmonton, you need to go to a dealer in Red Deer and explain everything that happened and they will get you in" I replied that he needs to call the dealers and book me in and call me back with which one as this is only my issue because of lack of QA/QC on there end. I also said I want the list given to me as I will be without my truck I am contracted to have available at all times while on duty. He told me he would look at the list and get back to me on what he comes up with. Eventually Paul called me back and gives me the dealer name in Red Deer to go to. 10:30 I went down with my truck inconvenienced my colleague to follow me incase my wheel came off. Once I got to the dealer they were happy to help, disappointed in Capitals team as this should not of been an issue. While she was writing my service form up I asked her to take a look at all the items they noted as bad and let me know what call they would of made. 16:00 my truck was fixed by the awesome Red Deer dealer and they gave me the answer I figured. She told me that they were scamming services out of me as they took a trans fluid sample, little discoloration but not ready for change definatly not burnt or contaminated. She also brought up a valid point if it was and its before normal maintenance period that would flag the my transmission was having issues and they would most likely ask to inspect the internals to find out why its burnt or contaminated. Then she reconfirmed that the valve lash/ ccv/ EGR are all not due yet. So end of the day comes around, end of the next day April 3rd, 2019 comes around. No check in from Capital to make sure I was all good, no call from the service manager to talk compensation as agreed for my time. So now we are here, putting pen to paper to report a poor dealership service department that I'm sure FCA should pull there cert from. I have copied all this as well and I and sent an email to the FCA client care center. Be warned when you go here, it's not a one stop shop. You'll get xxxxxx around, made to feel like your in the wrong. What ever happened to customer is always right?!? Best part of all of this is that I go a call from the dealer (thought it was the service manager) it was a heavily accented east Indian gentleman wanting to buy my truck and get me into a new one. I told him I was happy with the one I had and was not interested, he continued with lines of persuasion and I kept saying "thanks, no thanks", after the third time I said it I got "Fine!" Then he hung up.... like what kind of business is being ran here! I'm sure the reply will be that they rectified the mishap and covered all costs, and apologize that it wasnt completed as required blah blah blah. But this does not cover the fact that if that wheel came off on the highway that would of been a catastrophic accident. They will probably say the chances are slim to happen but I say, "then why is there a secondary retaining clip"? Mistakes aren't acceptable to be made when it can affect people's lives. More