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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,555 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,555 Reviews of Capital Chrysler Jeep Dodge Ram

July 09, 2022

I was charged for finding a issue that I told them, on top of that parts they quoted were easily 2x to 3x from other dodge dealers. I had to call back to get the part number cause the quote they gave me j More

by Sukh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Catherine Steeves, Lisa Macrae
Jul 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Sukh, with out a name that was used on the repair order I have no way of checking into the specific repair but what you are saying is not true. We do not do any repair that isn't written down and signed off by the customer and there is absolutely no truth that our parts prices are 2 to 3 times higher than anyone. If have valid concerns that you wish to discuss with our service manager please call Clint Thompson at 780-434-5624. Geoff Haw Fixed Operations Manager

Jul 15, 2022 -

Sukh responded

I was quoted a price that was out of line from the other dodge dealers, I did not go for the repair from your dealer but I had to pay close to 400 for a diagnostic fees. The repair I was quoted was for a door latch for the passenger front and rear.

Jul 15, 2022 -

Sukh responded

I can send you the part number with the price you quoted me and what other dealers quoted me

Jul 15, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Please do along with the name that was used on your repair order and contact information so I can get in touch with you. My email is ghaw@capitaljeep.com.

Aug 03, 2022 -

Sukh responded

I have sent an email with the details

Aug 11, 2022 -

Sukh responded

No reply to my email from the Dealer after sending them the details I will keep updating until it’s resolved, I don’t want other people to pay 2x to 3x for their parts

Aug 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

You have not been forgotten. You have choose to use social media to communicate which even you yourself took over two weeks to respond to my reply. Combined with several people on holidays my intent is to have the time to look into your concerns next week. Geoff Haw Fixed Operations Manager

Aug 12, 2022 -

Sukh responded

Let me know if you want to continue here or via email

Nov 03, 2022 -

Sukh responded

I sent an email to the manager on September 9th 2022 and still not heard back about the part numbers. You would expect a dealer to quote you a service and list the part number being replaced

July 05, 2022

Knowledgeable staff, polite personnel. I plan to make this location where my vehicle is serviced. More

by and@theedge.ca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know their names, but they're in the quick oil change section
Jul 06, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for posting your service experience and we are very happy that we will get the opportunity to help you again in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

July 04, 2022

Excellent Customer Service and Jay was very accommodating.. i would definitely recommend him to everyone More

by ardy07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 05, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your sales experience with Jay and for choosing Capital, they are both appreciated. Geoff Haw Fixed Operations Manager

July 04, 2022

I have never met such kind and helpful dealership before, Al is such an awesome person to work with. More

by gladueherman22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al duwan
Jul 05, 2022 -

Capital Chrysler Jeep Dodge Ram responded

We are so happy that you took the time to share your sales experience and to read how much you enjoyed that experience. I will be sure to pass along your post to Al and the rest of the team. Enjoy your purchase and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

June 30, 2022

They were fast and good to deal with. My keep was clean and put back together as I left it More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Jul 04, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review Victor, hopefully we can earn a 5 star from you next time. Geoff Haw Fixed Operations Manager

June 27, 2022

Good service, diferent choises, friendly everithing on time, good prices, good financing, exelent workers, nice place, More

by rogeliocarias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge maya
Jun 29, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for both your review and for choosing Capital, they are very much appreciated. Enjoy your purchase. Geoff Haw Fixed Operations Manager

June 26, 2022

Bought a vehicle through Ron. Blonar. He was amazing! People person, very friendly, no pressure salesman, very understanding. Highly recommend him to anyone who is looking to buy a More

by Azenmachine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Blonar
Jun 29, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience and thank you for choosing Capital, both are greatly appreciated. I am glad to read how much Ron helped you during the purchasing process, I will be sure to make him aware of how you valued his help. Geoff Haw Fixed Operations Manager

June 24, 2022

Always very helpful and quick service. No high pressure sales. Good shuttle service that you do not have to wait to long for with friendly drivers More

by Lynne Willis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Jun 29, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your service experience Lynne. I will be sure to make your advisor Patrick and our shuttle drivers aware of your post as it makes their day to be able to read positive feedback like this. Thank you for choosing Capital and we look forward to seeing you again. Geoff Haw Fixed Operations Manager

June 23, 2022

My ram 2020 starting to miss fire this month after winter season, already had in my mine might be the battery, call capital for appointment, service reception was so nice and kind, she book me right a More

by ariesc.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Jun 23, 2022 -

Capital Chrysler Jeep Dodge Ram responded

I am very grateful that you took the time to post your review. I will be sure to make the entire team aware it as it seems that all aspects of the service department helped to make your visit a great one. Glad your Ram is rocking and rolling now, thank you for choosing Capital. Geoff Haw Fixed Operations Manager

June 21, 2022

The service department is very friendly and courteous. They actually listen to what you have to say and take everything into consideration. The call centre that handles the incoming calls to book an app More

by Kathy.tata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Jun 22, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Kathy, thank you for your honest review. I am glad our staff at the dealership took good care of you. We are also aware that our call centre could use some improvement. Short term we are working with them to better their standards and long term we have a plan that should take effect in 2 months that is certain to make a positive impact on our phone service. If it helps we also have a direct line to our service department that bypasses the call centre , it is 780-434-5624. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

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