Capital Chrysler Jeep Dodge Ram

Capital Chrysler Jeep Dodge Ram responded

Hello Giovanni, after reading your review I have taken the time to speak with both technicians that looked at your 2014 Grand Cherokee, as well as your advisor and our service manager to gather as much information as I could. All though I do not agree with a couple of your points, I do agree that we have made errors in this case and not lived up to yours or our expectations. I also want to point out that this is not common for us and that you have brought your vehicle to us 12 other times for unrelated concerns and maintenance prior to this, so we must have provided good service for you to continue to return. On February 20th you brought your Jeep in for us to look at a potential problem with your transmission shifting. The technician that looked at your vehicle that day misdiagnosed your problem, and this is the reason for your confusion and inconvenience since. Mistakes happen, and all we can do after that initial error is to properly diagnose your concern for you. This is what our service manager Clint Thompson did for you when he lifted your vehicle on a hoist, brought you out there with our shop foreman and another technician, and showed you what they were seeing. Your vehicle was driven twice since the original repair order and the flare that was noted is normal for your 8 speed transmission when cold. You misunderstood Clint with regards to warming up the vehicle. This has nothing to do with temperature. There is a pump inside the transmission that requires approximately a half a minute to build up the fluid pressure that is needed for proper shifting. The sweating power steering lines have nothing to do with your shifting concern and aren't considered a warrantable concern by Chrysler who sets the warranty parameters, but they came to our attention due to the misdiagnosis of the transmission lines on the first inspection. I hope this explanation has helped in some way but if you still disagree and wish to discuss it further, please reach out to Clint Thompson at 780-434-5624 and he will do his best to address your concerns. Geoff Haw Fixed Operations Manager

Antonio responded

I appreciate your reply, Geoff in hopes of getting to the bottom of this. Just few things about your reply: 1. As for the 12 times visits, most of those visits were from the free oil changes that I received because I bought the vehicle at Capital Jeep. This was back in 2015/16. I may have come once or twice since then. Feel free to share with the public the days when I came and what I came for. 2. Warming up has everything to do with temperature that is the definition of warming up (and cooling down). There is nothing in my owners manual that states I have to warm up the vehicle for the pump to build-up pressure. I most certainly didn't have to do this when the transmission was new. Also, "This has nothing to do with temperature. There is a pump inside the transmission that requires approximately a half a minute to build up the fluid pressure that is needed for proper shifting." Are you familiar with the correlation between temperature and viscosity and pressure? And if you are not, that is OK because this is why you have factory trained technicians. Your factory trained technician confirmed the transmission issue and provided a solution to repair it (and it was not to "warm" up the vehicle). Now, why you are ignoring the diagnosis from your factory trained technician are you saying that he also made a mistake? So 2 technicians made mistakes? Maybe its a good thing you cannot/are not fixing my vehicle!

Capital Chrysler Jeep Dodge Ram responded

Hello again Mike, I just spoke with our sales management team, and they will be emailing you a copy momentarily so you can have it before the weekend. Again, sorry for the error. Geoff Haw

mikesonestop responded

Thank you.

Capital Chrysler Jeep Dodge Ram responded

Hello Jeff, thank you for taking the time to post your sales experience and thank you for choosing Capital, both are greatly appreciated. I hope you are enjoying your "new to you" truck. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Curtis, we replace and repair any safety related items ensuring that all the used vehicles we sell are safe to drive as per AMVIC standards. Replacing everything that would be required to get a seven-year-old vehicle with 170,000 km's to like new condition would be unrealistic and drive the industry used vehicle prices higher than they already are. We stand by the AMVIC inspection that was done; I am sorry if you disagree. Geoff Haw Fixed Operations Manager

curtisfowler responded

No one said anything about new condition already trying to deflect yes if new condition was wanted would be way more than what didnt pass inspection at ok tire ......are you saying 40000 on a used gas vehicle with 170000kms id not enough money to put out a safe reliable vehicle to a customer ? You guys kept calling me back after i walked out 3 times on other vehicles and deals ...... i told you i need a truck that i am not going to have to do any repairs for a long time your dealership said you have just the truck for that and it passed ispection with flying colors in your guys words .....i asked for it to go through shop again have everything looked at again because i dont want a vehicle i have to repair if i am spending over 40000 you guys did and told me it passed again with flying colors...... i took truck to ok tire and all fluids in truck are burnt and dicolored , there is a hole in radiator , rotors are all warped and burnt calipers are seizing pads are almost done and battery is toast which they showed me personally .....so why wouldnt you state what you just said before i purchased instead of lying and hiding issues with truck ? Oh yeah becuse you know and i know i would have walked out not have purchased this thats why .........but as your statement made you obviously knew there were issues but you guys lied instead of mentioning any of these for going through your shop 2 times and pasing with flying colors in your words , not one issue was brought to my attention when i asked i was told it passed with flying colors and would not need any work as capital stated to me . Are you saying i am lying about these issues or what was said to me at dealership ? Are you saying ok tire is lying about these issues they showed me personally ? If anyone looking to purchase from capital would like to see messages videos and emails to back my story my email is curtisfowler828505@gmail.com .

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to share your service experience with Patrick and the team and thank you for choosing Capital, both are greatly appreciated. We hope to be able to help you again in the future. Geoff Haw Fixed Operations Manager

Cypher_39 responded

Patrick was amazing to deal with. Always friendly and helpful.

Capital Chrysler Jeep Dodge Ram responded

Hello Roy, thank you for the feedback. From what I have been able to find out when looking into your concerns was that you didn't have an appointment for Saturday when you dropped your truck off. Being that we have reduced staffing on Saturday's and that we are usually booked quite full I understand why they were unable to touch your vehicle that day, but we should have been able to get in and completed on Monday. I have used your review to bring this up with both our dispatch office as well as the communication issues that you mentioned with your advisor. I apologize for this taking an extra day in our shop would like to thank you for giving us the opportunity to improve moving forward. We hope to see you again in the future. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Sumit, thank you for posting your sales experience and thank you for choosing Capital, both are genuinely appreciated. I hope you are enjoying your "new to your" purchase and I will be sure to make Justin, Harzie, and the rest of the team aware of how happy you were with everything. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience and thank you for choosing Capital, both are very much appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Jason, so happy to read how well Ian and the team took care of you. Thank you for sharing your sales experience and thank you for choosing Capital, both are truly appreciated. Enjoy your new Ram truck. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Melany, so glad to read how well the team took care of you and how much you appreciated your sales process. I hope you are enjoying your Wrangler, thank you for choosing Capital.