Capital Chrysler Jeep Dodge Ram

Went in to get my tires swapped from summer to winter. No lineup minimal wait for service to be completed. My only suggestion is that there seems yo be a bit of a disconnect between the greeters at the No lineup minimal wait for service to be completed. My only suggestion is that there seems yo be a bit of a disconnect between the greeters at the express door and the service department. I needed tire lugs and wanted my summer tires to be stored until the nxt season and was directed to arrange that with the service desk. Once at the service desk I was told the express workers would arrange that and that was a learning for everyone. The express people were really helpful and tracked me down in the waiting lounge to always keep me updated on everything. It turns out that they could reuse my OEM lugs on my black rims I bought elsewhere. The negative comment is towards RAM, they wanted 900$ for a set of OEM lugs. xxx that is outrageous and the aftermarket lugs were 1000$. I think the parts department need to look out for their clients better and find another approved vendor for aftermarket parts. I have a Mitsubishi vehicle and their aftermarket parts are way cheaper than OEM. More

I would like to express my gratitude to Capital for how the issue with my vehicle was finally resolved. I dropped off my car last Wednesday, and yesterday I picked it up fully repaired. The bumper was perf the issue with my vehicle was finally resolved. I dropped off my car last Wednesday, and yesterday I picked it up fully repaired. The bumper was perfectly restored, I was provided with a new wheel lock key, and the winter tires were installed. I also greatly appreciated the loaner vehicle offered while my car was being serviced. Although the initial handling of this issue did not meet my expectations, as the communication at the beginning left much to be desired, I want to highlight that Capital eventually understood my position and showed a genuine willingness to resolve the matter. This is the level of service I have always expected from Capital, and I appreciate the effort made to correct the situation. I would especially like to thank Clint Thompson, who was instrumental in bringing this case to a satisfactory resolution. His professionalism and dedication helped restore my confidence in the dealership’s service. I hope that future services continue to meet the high-quality standards expected from Capital and that we avoid situations like this in the future. Thank you for your efforts and commitment to resolving this issue. Sincerely, Sandra Jerez More

Staff is always efficient and courteous. The job is done on time at the price quoted. The job is done on time at the price quoted. More

Excellent customer service by Paul in the Seevice Dept. Also booking the service appt was amazingly efficient with additional text and phone calm message. Tge best! Also booking the service appt was amazingly efficient with additional text and phone calm message. Tge best! More

Salesman was great. Good guy. The customer common courtesy not so much. Bought a used vehicle. Didn't do an oil change, oil was bad. Didn't change the air filter and Good guy. The customer common courtesy not so much. Bought a used vehicle. Didn't do an oil change, oil was bad. Didn't change the air filter and cabin filter which were plugged. Remote start stopped working. Immediately after leaving dealership. Didn't tie up dangling trailer wiring like I asked. Poor job on the wiping down of the exterior upon pick up of vehicle. More

Outstanding service from Basum thank you They always get the job done right the first time get the job done right the first time More

Patrick in service got our vehicle in soon and looked after the unusual problem promptly keeping us updated and all fixed satisfactorily. after the unusual problem promptly keeping us updated and all fixed satisfactorily. More

My service rep is Paul and he’s always super awesome to deal with. Cares about my stuff and is good to talk to. Mason is the mechanic that works on my SRT and I have nothing but awesome things to say about deal with. Cares about my stuff and is good to talk to. Mason is the mechanic that works on my SRT and I have nothing but awesome things to say about him. Super knowledgeable and super easy to talk to. Never had such an awesome time dealing with a dealer before dealing with these two guys. Wouldn’t have such an awesome ride if it wasn’t for Mason Dube More

The one thing I really liked was the drive up service. Not needing an appointment was great. I will be back. Not needing an appointment was great. I will be back. More

I just want to say thank you so much to Colin Struth and Deep for all their hard work and jumping hurdles for me. They saved me from another dealership I was told I had to deal with. And Capital Dodge Jeep Deep for all their hard work and jumping hurdles for me. They saved me from another dealership I was told I had to deal with. And Capital Dodge Jeep came out shining how they were able to take care of me! I love my Jeep Compass North! More