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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

3.9
1,223 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,223 Reviews of Capital Chrysler Jeep Dodge Ram

September 13, 2021

Not good car dealer they don’t say the true condition of thier selling car.you pay with new car price but they send a used used More

by rodz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chance Blais, Dhiraj Batra, Jeremy Hamilton, Jay Janda, Moe Nazeel, Manish Rana, Natasha Larsen, Jaspreet Kaur, Corey Goodine, Amrinder Gill
Sep 13, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Rodz, your name and story are not familiar to us and you have mentioned employees that don't even deal with the public so we have no clue if you are a customer of ours and if so what your concerns would be. If this is a valid review please email me your real name and contact information along with a more detailed story relating to your concern to ghaw@capitaljeep.com and I will look into things for you. Geoff Haw Fixed Operations Manager

Sep 14, 2021 -

rodz responded

Hello Geoff. My name is Rodel Babor. I purchased online a Jeep Gladiator Willys from your company last September 2, 2021 and was delivered last September 9. First and foremost, the promised delivery date was not observed. Second, I purchased a brand new vehicle so I was surprised to find out that the mileage on it was already 1400 and when I asked my dealer why, he said it is because the boss used it. There were also dog’s fur on the seats. Moreover, there’s a long scratch inside the vehicle like someone used it to carry a heavy thing. I trusted your company because of the good reviews I read from your website but it’s unfortunate that I experienced all of those.I hope your company will do something about this matter and this will not be experienced by other customers again.

Sep 14, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for providing me the information I required Rodel. Give me a day or two to look into this and I will get back to you. Geoff Haw

September 12, 2021

The Salesman was very good and so was the finance lady, had everything ready for us when we got there. We just had to take for a test drive and sign the papers More

by Kevlor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Berkley , Mya
Sep 13, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Glad to read that you were happy with your experience Kevlor. Enjoy your new purchase and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

September 11, 2021

I like getting my vehicles from this dealership because they really dig deep into trying to find the next best thing along with affordable prices. Bonus, everyone is so friendly. More

by shalane.albert15@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Dewan, Jeremy Hamilton
Sep 13, 2021 -

Capital Chrysler Jeep Dodge Ram responded

We like that you choose Capital to purchase your vehicles from as well Shalane, your business if very much appreciated. I will pass on you kind words to your sales person Al and I hope your are enjoying your new Jeep. Geoff Haw Fixed Operations Manager

September 10, 2021

My service agent was very kind and helpful Patrick made sure I was taken great care. And The lady at the service desk mrs Catherine greeted me with open arms and informed me that a shuttle would take me h More

by Ritchie Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catherine Steeves, Patrick El-Hayek
Sep 13, 2021 -

Capital Chrysler Jeep Dodge Ram responded

We grateful that you took the time to post your service experience and I will be sure to make Patrick, Catharina, and the rest of the team aware of your review. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 31, 2021

Everything was great until I drove away and there is less than 1/2 a tank if gas. I think that was a little bit ungrateful for dropping 35+K. More

by Dave.hingley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Tulk
Sep 02, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Dave, thank you for the review and I hope you are enjoying your purchase. The fuel was an oversight and for that we apologize. If you want to get in touch with JT or one of our sales managers we will take care of filling your vehicle for you. We look forward to hearing from you and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 27, 2021

Is fantastic to deal with got the truck in quickly out standing job thank you very much. Service team did what they said they would. More

by DOUG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Aug 30, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you as well Doug for taking the time to post your service experience and for choosing Capital to service your vehicle, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

August 25, 2021

Sunny was very easy to work with. Professional, friendly and worked hard to get me in a vehicle that I love. Thanks to the entire team! More

by carolynandcrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amrinder Gill
Aug 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your sales experience Carolyn and for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

August 25, 2021

All staffers are very friendly and helpful. Yes I’m very pleased with the service that was done but maybe the pricing should be reviewed and parts should be more readability available for quicker turnaround More

by rickbelair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Rolfe, Paul El-Hayek, Catherine Steeves, Lisa Macrae, Floyd King
Aug 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Rick, thank you so much for taking the time to post your service experience. I am happy to read how much you enjoyed the staff and their customer service. I looked into the part that needed to be ordered for you truck. The part number that was used must be a new or updated part because your repair was the first sale for that number. You can imagine how many parts we would have in inventory in order to have everything in stock so our system is set up that if we sell the same part # 3 times in a year we stock it. Just thought I should share this information so you were aware of why it wasn't readily available. Thank you for choosing Capital and we look forward to helping you again. Geoff Haw Fixed Operations Manager

August 25, 2021

We were treated very well at this dealership. Ozzy was very helpful in getting through the sales process. We appreciated him taking good care of us. Thank you Ozzy! More

by Ed and Patti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jomha, Ozzy. 5 Star!!, Adrian Ramlal
Aug 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to post your sales experience Ed and Patti, I will be sure to pass it along to Ozzy. Enjoy your purchase and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 25, 2021

They followed up on my request to confirm time and date. The shuttle was prompt both to take me home and to come and pick me up when the service was done. They even cleaned my car. Sayed and Paul More

by jenn.jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sayed, Paul, Cherie Singleton
Aug 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Jenn, we are so glad that you were happy with the customer service your received from our entire team. We are also very grateful for your business over the years. Thank you for posting your service experience and we look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

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