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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.1
1,441 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,441 Reviews of Capital Chrysler Jeep Dodge Ram

October 03, 2024

The sales manager was rude and didn’t help at all. He kept us waiting for 4 hours, after stating that the truck was going to ready in 1 hr. More

by Jaysohi1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra, Mauricio Roa
Oct 08, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Jaiveer, I apologize for taking a few days to reply. It took a while to look into your concern and speak to everyone involved. I would also like to apologize for the long wait. After getting to the root cause this was due to unforeseen circumstances at the time, but we are using your review and experience to put in steps to ensure that this does not happen again. I once again want to say sorry that you had to wait 4 hours but also thank you for sharing and helping us get better. Geoff Haw Fixed Operations Manager

October 03, 2024

Went there for service of my 2021 Dodge Charger, really satisfied with the staff, it's my to go dealership everytime. More

by Hassan Rana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek, Tatiana Silva
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Hassan, I am happy to read that the team has treated you well and that they have earned your patronage. Thank you for sharing and thank you for continuing to choose Capital for your vehicle needs, both are very much appreciated. Geoff Haw Fixed Operations Manager

October 03, 2024

After contacting the dealership about a 2022 Colorado, I was put into contact with Kevin, who arranged a test drive. I was interested in purchasing the vehicle and discussed the options with Kevin. We came More

by Agbouzan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Sorochan
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So glad that Kevin and the team took good care of you and that your overall sales experience was very good. I will make Kevin aware of your review and we will use your feedback to improve moving forward as well. I hope you are enjoying your purchase. Geoff Haw Fixed Operations Manager

October 02, 2024

Awesome group of people. Very professional and efficient. Had a great experience buying a truck here. More

by x_octane_x
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Temraz, Phillip Shankaruk, Ruby Bhinder
Oct 18, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Sorry for the late reply Octane, I somehow missed your review. We appreciate you taking the time to share your experience and I hope you are enjoying your purchase. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 02, 2024

Very happy with the service technician, kept me informed, explained everything in detail, very thorough in his work!!! 😊 More

by timsharuga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the service technician that actually worked on my Jeep, picture not shown?, Tatiana Silva
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Tim, thank you for sharing your service experience with us and thank you for choosing Capital, both are truly appreciated. I will be sure to make Tatianna and the team aware of your post. Geoff Haw Fixed Operations Manager

October 01, 2024

Always a great experience with Paul . He is always our go to in service. He listens to our issues and makes sure work is done in a timely manner. Great job as always Paul! More

by richlin2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy that you took the time to share your service experiences that you have had with Paul and the team, and happy that you continue to choose Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

October 01, 2024

As always, excellent service by Paul and the rest of the crew, thank you very much More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for sharing your service experiences with us Mario, it is greatly appreciated. I will pass along your thanks to Paul and the team. Geoff Haw Fixed Operations Manager

September 30, 2024

Needed an alignment done and they got me in really fast with the promise of end of the day completion. To my suprise I didn't even have to leave the dealership and come back to pick up my vehicle, because More

by Chandrafrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot..
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Chandra, it was Patrick that you were dealing with, and I am happy to read that both he and the team took good care of you with as little inconvenience to you as possible. We appreciate you taking the time to share your service experience with us, and I will be sure to make your advisor aware of your post. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

September 30, 2024

I will have to bring my vehicle back for a 3rd time to get a hitch put on that was supposed to be put on in June, it is now September 26. Absolutely unacceptable! More

by Sarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick El-Hayek, Evan Burow
Oct 18, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Sarah, sorry for the late reply but I was told you were coming in soon to get the hitch installed. I also want to apologize for the inconvenience. Unfortunately, the kit that Jeep provided for your vehicle didn't work for your model, and it took us ordering a few more parts that weren't listed by the manufacturer to get it right. I understand that it is installed now and that we detailed your vehicle at the same time. I hope you are happy with the finished product, though it took a bit to get there. Geoff Haw Fixed Operations Manager

September 29, 2024

The gentleman I dealt with was by far one of the worst people I have had to deal with - he was rude, unprofessional and almost seemed like he went out of his way to be the least helpful person - just to e More

by KristinD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul El-Hayek
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Kristin, we use reviews as a way to validate a job well done or to make improvements when necessary. Unfortunately, in this case I have no record of a Kristin having Paul as an advisor in recent history. If you have posted this in error we kindly ask you to remove your review. If you dealt with us using a different name or maybe had a different advisor, please email me the name used when you were in here, along with your contact information, and it will allow me to hold our staff more accountable. My email is ghaw@capitaljeep.com and I will get back to you once I have been able to address the problem. Thank you in advance. Geoff Haw Fixed Operations Manager

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