Capital Chrysler Jeep Dodge Ram

Capitol Dodge Jeep I recind my earlier comments.They inflated purchase price to cover a rebate I wasnt offered but have to pay GST on. Review for audit. I recind my earlier comments.They inflated purchase price to cover a rebate I wasnt offered but have to pay GST on. Review for audit. More

It took a long time but it's finally done. Sales promised that 3M and ProPack would be done 4 days after purchase but not done. RECOMMEND THAT SALES TALKS TO SERVICE BEFORE PROMISING WORK. Th Sales promised that 3M and ProPack would be done 4 days after purchase but not done. RECOMMEND THAT SALES TALKS TO SERVICE BEFORE PROMISING WORK. Then took car in for 2nd appointment and work not done due to family emergency which can happen. BUT THE WORK SHOULD HAVE BEEN STARTED 1ST THING THE NEXT DAY - but this 3 hour job not started until 2 hours before closing time the next day. Smell overwhelming when I came to pick up vehicle that night so did not take vehicle. Was given a loaner which they were going to charge me gas used. No. Came back with loaner and asked to have my iPhone sync'd but the module not working. Needed to make a 3rd appointment to have this fixed. RECOMMEND THAT ALL MODULES BE TESTED AND REPAIRED BEFORE VEHICLE SOLD. IT WOULD REDUCE CUSTOMER FRUSTRATION. The service writer's Alexus and Chelsey were very informative and tried to help as best they could and Alexus arranged the loaner which allowed me to get to my appointment while my vehicle was being serviced. Thank you for your help from both of you, made the service visits reasonable. Recently Dan in sales phoned me to tell me I was eligible for rebates and incentives to help reduce my payments. I bought vehicle outright so why wasn't I told of these rebates and incentives when I originally purchased the vehicle? What do you make of that? More

Repeated Customer as very happy with organization Bought my last two brand new vehicles here, very impressed with the organization and my last purchase was through Kelvin Pang. I think he bend over Bought my last two brand new vehicles here, very impressed with the organization and my last purchase was through Kelvin Pang. I think he bend over backwards to work on a deal we were both happy with. On one of my visits, the salesman took me over and introduced me to Brad just to say hi, nice customer relations More

one of the hardest decisions in life made easy People often associate buying a car with dealing in grumpy car salesmen who are just trying to make a quick buck. That's the kind of mentality I had w People often associate buying a car with dealing in grumpy car salesmen who are just trying to make a quick buck. That's the kind of mentality I had when I pulled into this dealership. A few hours later I was walking out with a smile on my face and a new car, and that was all made possible by Zach. Not only was Zach extremely helpful and polite, but he made me feel like I had no pressure on me to walk out of the dealership with something I wasn't completely sure I wanted. Throughout our encounter he made it clear several times that there was no rush to make a decision, which is something I can't say about the people at every other dealership I had visited. He made sure that the car I wanted was the car that I needed, and for that I will always be grateful. Zach put up with my lame jokes the entire test ride and we felt more like friends then someone I was doing business with. All and all I it's hard to put into words just how happy I am with my experience with this dealership and more specifically this salesman. I highly recommend this dealership to anyone who is looking for an experience were they will walk away happy More

Awesome Everything about this place and the people are awesome! Delerviery for free right to my door! Couldn't ask for any better service then this place has Everything about this place and the people are awesome! Delerviery for free right to my door! Couldn't ask for any better service then this place has offered More

Kurt and Alex's customer service is 2nd to NONE! Kurt and Alex are consummate professionals with exceptional customer service and a passion for their jobs! My experience with other Staff wasn't favor Kurt and Alex are consummate professionals with exceptional customer service and a passion for their jobs! My experience with other Staff wasn't favorable but with Kurt/Alex it was excellent and always enjoyable. If not for these two I would not have purchased my vehicle. Their strengths and desire to go above and beyond should be utilized in a far great capacity - both have incredible futures ahead of them and Capital is very fortunate to possess such great assets! Thanks to you both from Victoria BC. - The Gallard's More

Excellence Excellent service and quality. I would recommend Casey to anyone, he provided a fun and honest experience. When dealing with Parm nothing changed, sup Excellent service and quality. I would recommend Casey to anyone, he provided a fun and honest experience. When dealing with Parm nothing changed, superb quality! More

Standing here right now Not one single person is helping me. I'm about to walk out. Sale people are standing around watching videos on their phones. Not even a hello from any Not one single person is helping me. I'm about to walk out. Sale people are standing around watching videos on their phones. Not even a hello from anyone. More

Casey is the the Swami of Sales ! Casey made my buying experience both comfortable and comically relieving. It was a family atmosphere and he was the big poppa of purchasing. Thanks Ca Casey made my buying experience both comfortable and comically relieving. It was a family atmosphere and he was the big poppa of purchasing. Thanks Casey ! More

Will come back Casey was fantastic and very helpful. He went out of his way to help us and was exceptional at following through with his promises. In fact, I chose t Casey was fantastic and very helpful. He went out of his way to help us and was exceptional at following through with his promises. In fact, I chose this vehicle over one at another dealership because I liked Casey! More