Capital Chrysler Jeep Dodge Ram

Worst customer service experience ever. We purchased a vehicle from this dealership, and at first everything went well. Until, after only a week, a part was needed for the brand new vehicle We purchased a vehicle from this dealership, and at first everything went well. Until, after only a week, a part was needed for the brand new vehicle and it went into the shop. After being continuously lied to about the part being almost in, we found out there was no such part in North America. After a continuous battle with the dealership to have this straightened out, it was still not resolved. This experience wasted a tremendous amount of our time and money. This was the worst customer service experience we have ever encountered, and I warn anyone thinking of buying a vehicle here to save your time. It was a horrendous experience and they know absolutely nothing about true customer service. More

terrible, awful, insert negative adjective here I had decent experience with this dealership when I had purchased my Compass last year. Since our family is expanding, we figured we would go see them I had decent experience with this dealership when I had purchased my Compass last year. Since our family is expanding, we figured we would go see them about getting into a van and small car, instead of owning two SUVs. However we were met with attitude the moment we walked into the door. We knew exactly what we were looking for, yet they continued to question us without listening to what we had to say. When they came back with a price, the payments were more than double what we were already paying. They called my wife a liar when she called them out on saying they couldn't get her a deal on a car for her SUV. When we politely asked for our keys to our vehicles back so we could leave, we basically had them thrown at us and a very rude "FINE" was said to us. I have a one year old who behaved with more maturity than the sales people did today. I will not be going back to this dealership, and I will make sure none of my family or friends go either. More

excellent Natalia was super friendly, very personable and extremely helpful. I had a much better experience this time then when I made my first purchase there! Natalia was super friendly, very personable and extremely helpful. I had a much better experience this time then when I made my first purchase there! More

I like my new truck The service was great, I only test drove one unit as Stefanie listened to what I was interested in and found what I was looking for right away. I am a The service was great, I only test drove one unit as Stefanie listened to what I was interested in and found what I was looking for right away. I am a satisfied customer. If I am looking for a new vehicle in the future, I will be back. Thank you More

Great Service Great customer service, very friendly. Polite and energetic sale reps Pleased with the service I received. Love my new dodge journey =) Thank y Great customer service, very friendly. Polite and energetic sale reps Pleased with the service I received. Love my new dodge journey =) Thank you for making it happen. More

Excellent! We went in with a trade in, got a new Jeep compass and lowered our payments! I would absolutely recommend going down to take a look and get a new vehi We went in with a trade in, got a new Jeep compass and lowered our payments! I would absolutely recommend going down to take a look and get a new vehicle! We will definitely be back in the future! More

Great! Amazing service! Love my jeep and capital jeep for everything they have done. First time buyer and it could not have been any easier! Thanks again! Amazing service! Love my jeep and capital jeep for everything they have done. First time buyer and it could not have been any easier! Thanks again! More

I loved my sales lady!! Natalia was fantastic! She was persistant that I got exactly what I was looking for. I would highly reccomend everyone to go see her personally. Natalia was fantastic! She was persistant that I got exactly what I was looking for. I would highly reccomend everyone to go see her personally. More

Second Time Much Better Having previously written a review that outlined problems I had with this dealership, I now have to write and tell of my most recent service visit. T Having previously written a review that outlined problems I had with this dealership, I now have to write and tell of my most recent service visit. The service writer, Alexis, was helpful and he had a detailer come and talk to me about the current concern which was the recurrence of a strong odor of cigarettes in the upholstery. I was told that the odor probably came from the interior car air filter and that they would replace it, re-shampoo the carpet and also do another ozone treatment. I had to leave the car overnight due to an early appointment I had but when I picked my Journey up the next day, all the work was completed satisfactorily. There was a service department follow up phone call to see if I was happy with the results. I am satisfied with the work done and want to thank all the service people for their customer service and friendly attitude. Suemuffin. More

awesome service Was very happy with the help I received to buy a new vehicle they were very helpful and worked hard to make it happen thank you for all the time you b Was very happy with the help I received to buy a new vehicle they were very helpful and worked hard to make it happen thank you for all the time you both put in More