Capital Chrysler Jeep Dodge Ram

The Capital of Satisfaction Hello Natalia S, Dan S, and Kelvin P. The vehicle I purchased is PERFECT! I have nothing but praise for the vehicle, and the service I received at Cap Hello Natalia S, Dan S, and Kelvin P. The vehicle I purchased is PERFECT! I have nothing but praise for the vehicle, and the service I received at Capital. You three specifically, really gave me a fantastic experiance, and have thus won my business for years to come. I came in looking for my first dealer vehicle, and I was astounded by attitudes, effort and care I received before, during and after my purchase. It was an easy process, that changed the way I see dealerships, for the better. Thank you all, you have frankly changed my life :) -Justus deRuiter More

impecable service Service from Natalia was incredible, she was always available and always had the information we needed. We couldn't have asked for a better experience Service from Natalia was incredible, she was always available and always had the information we needed. We couldn't have asked for a better experience. We will be back for our next vehicle. More

Fantastic Service Really enjoyed our sales experience with Natalia. It was no nonsense, she listened and worked with us. A refreshing experience in car buying. Fantasti Really enjoyed our sales experience with Natalia. It was no nonsense, she listened and worked with us. A refreshing experience in car buying. Fantastic Service. More

It was all good....Until I got the truck home..... I travelled from BC to Edmonton to buy a 2009 dodge pick up from Zack Banks. He was great & very friendly as was Kristen Lyons. Not even 3 weeks after I travelled from BC to Edmonton to buy a 2009 dodge pick up from Zack Banks. He was great & very friendly as was Kristen Lyons. Not even 3 weeks after I got the truck home someone noticed that the chrome on front passenger wheel well was loose & the mud flap was missing. After inspecting this i realized that the whole wheel well was rusted out & someone has actually re-tacked the chrome to the wheel well. Then a couple weeks after that one of rear mud flaps flew off when I was on the highway, again after later inspection it is due to the high amount of rust. I have emailed & phoned Zack & others at Capitol Chrysler without any response!! I am deeply annoyed that they were all very friendly & helpful until they got my money & now nothing....... I definitely will NOT go back nor will I recommend them to anyone........... shameful. More

The best of rodeo experiences This phrase was used more than once to indicate that staff acknowledged we had purchased the odd new vehicle in the last 45years. From the first phone This phrase was used more than once to indicate that staff acknowledged we had purchased the odd new vehicle in the last 45years. From the first phone call Ryan treated us with respect and understood that we wanted a specific type of vehicle for the best price, that we did not want to be up sold and we wanted to drive it off the lot immediately. It took less than an hour to select the vehicle ,it was the one Ryan had prepared and had at the door as requested, and finalized the deal with the service manager, also a Ryan. Ryan Hoffman asked for an hour to prep the vehicle and that was how long it took to go through the protection plan up sell rodeo, which was clear and well presented. The vehicle was ready and we were able to leave. Ryan had suggested we wait for the prize room to be restocked and so we returned a week later to have the tint applied to rear windows and select our prize. As we had three grandchildren with us Ryan offered to put the Kurig in the new van for pickup later, which he did. He also remembered the touch up paint he had offered. Ryan and the sales staff performed above and beyond promise and we send any family or friends to these people. The only glitch was that the tinting and detail took longer than expected and rather than pick it up in Friday rush hour traffic we chose to pick up the vehicle on Saturday which is actually a bonus to have a service department open on a Saturday. I can honestly say this has been one of the top two vehicle purchase experiences in the last 45 years! More

Repeated Customer as very happy with organization Bought my last two brand new vehicles here, very impressed with the organization and my last purchase was through Kelvin Pang. I think he bend over Bought my last two brand new vehicles here, very impressed with the organization and my last purchase was through Kelvin Pang. I think he bend over backwards to work on a deal we were both happy with. On one of my visits, the salesman took me over and introduced me to Brad just to say hi, nice customer relations More

It took a long time but it's finally done. Sales promised that 3M and ProPack would be done 4 days after purchase but not done. RECOMMEND THAT SALES TALKS TO SERVICE BEFORE PROMISING WORK. Th Sales promised that 3M and ProPack would be done 4 days after purchase but not done. RECOMMEND THAT SALES TALKS TO SERVICE BEFORE PROMISING WORK. Then took car in for 2nd appointment and work not done due to family emergency which can happen. BUT THE WORK SHOULD HAVE BEEN STARTED 1ST THING THE NEXT DAY - but this 3 hour job not started until 2 hours before closing time the next day. Smell overwhelming when I came to pick up vehicle that night so did not take vehicle. Was given a loaner which they were going to charge me gas used. No. Came back with loaner and asked to have my iPhone sync'd but the module not working. Needed to make a 3rd appointment to have this fixed. RECOMMEND THAT ALL MODULES BE TESTED AND REPAIRED BEFORE VEHICLE SOLD. IT WOULD REDUCE CUSTOMER FRUSTRATION. The service writer's Alexus and Chelsey were very informative and tried to help as best they could and Alexus arranged the loaner which allowed me to get to my appointment while my vehicle was being serviced. Thank you for your help from both of you, made the service visits reasonable. Recently Dan in sales phoned me to tell me I was eligible for rebates and incentives to help reduce my payments. I bought vehicle outright so why wasn't I told of these rebates and incentives when I originally purchased the vehicle? What do you make of that? More

Capitol Dodge Jeep I recind my earlier comments.They inflated purchase price to cover a rebate I wasnt offered but have to pay GST on. Review for audit. I recind my earlier comments.They inflated purchase price to cover a rebate I wasnt offered but have to pay GST on. Review for audit. More

one of the hardest decisions in life made easy People often associate buying a car with dealing in grumpy car salesmen who are just trying to make a quick buck. That's the kind of mentality I had w People often associate buying a car with dealing in grumpy car salesmen who are just trying to make a quick buck. That's the kind of mentality I had when I pulled into this dealership. A few hours later I was walking out with a smile on my face and a new car, and that was all made possible by Zach. Not only was Zach extremely helpful and polite, but he made me feel like I had no pressure on me to walk out of the dealership with something I wasn't completely sure I wanted. Throughout our encounter he made it clear several times that there was no rush to make a decision, which is something I can't say about the people at every other dealership I had visited. He made sure that the car I wanted was the car that I needed, and for that I will always be grateful. Zach put up with my lame jokes the entire test ride and we felt more like friends then someone I was doing business with. All and all I it's hard to put into words just how happy I am with my experience with this dealership and more specifically this salesman. I highly recommend this dealership to anyone who is looking for an experience were they will walk away happy More