Capital Chrysler Jeep Dodge Ram

Very Poor Service and No Follow Up I brought my 2015 Cherokee in for an inspection a few months ago with no issues except for a VERY slight creak/rattle in my sunroof. I was surprised I brought my 2015 Cherokee in for an inspection a few months ago with no issues except for a VERY slight creak/rattle in my sunroof. I was surprised when I was told a new sunroof seal was required, but happy it was covered by warranty. When I got my vehicle back, it took about 2 seconds of driving to realize the problem was now WAY worse. When I called my Service Advisor Shawn and told him it was worse his response was "Of course it is" and no other answers. My only recourse was to take another day off of work and hope they could fix it. The Service Manager Clint couldn't be bothered to take my calls or respond to voice mails. My paperwork clearly states "Creak is no longer present" and "All surfaces cleaned" despite my odometer reading being the same going in as going out (so no test drive to confirm) and the blobs of grease and fingerprints on the outside of my vehicle and sunroof. Stay away from these guys, they seem more interested in billing Dodge/Fiat for warranty "repairs" than actually listening to and addressing their customers concerns. More

Brutal Took the day off to bring my vehicle in to get some bushings changed. Dropped it off first thing in the morning and left the bushings on the seat for Took the day off to bring my vehicle in to get some bushings changed. Dropped it off first thing in the morning and left the bushings on the seat for them to change. Picked it up at 5 and they didn't change the bushings and they charged me $100 to tell me the bushings needed to be replaced? Like xxx?? And then they charged me $100 to clear a light off my dash that came on the next morning and later found out it was a problem with my transfer case and was getting worse. A lady called me the next day to ask how my service was and I told her I paid $200 for absolutely nothing and she said she was talk to the manager and call me back and of course I never heard back from them. What a brutal way to do business and my family will drive the extra bit to derrick dodge where they seem to respect us for the business we give them. Stay away from capital dodge. More

Horrible purchasing experience, terrible customer service Never trust a business that won't let you post your own reviews on their Facebook page (they post their own and only allow positive). Do not buy from Never trust a business that won't let you post your own reviews on their Facebook page (they post their own and only allow positive). Do not buy from this place, shady back door new management. My family member bought a vehicle and paid cash but decided it wasn't the vehicle he wanted. Called his salesperson Brett and/Manager Sean to trade up and newer and they wouldn't even return his calls (so quick to take the deal but scared to lose it). No respect for the customer to ensure they are happy with their purchase! This place symbolizes everything bad you hear about dealerships! More

AWFUL DEALERSHIP - pushed elderly man to buy overpriced used My elderly dad came in a few weeks ago got the heavy high pressure sales sold him an over priced old piece of crap SUV - tried to contact them and bri My elderly dad came in a few weeks ago got the heavy high pressure sales sold him an over priced old piece of crap SUV - tried to contact them and bring it back within 24 hours but sold as is where is and would not call him back after repeated calls left - he would at least exchanged for a different used vehicle and upgraded from what they sold him No customer must be happy here - more quick get him to sign here and snatch his money - times must be very bad for this dealership to not ensure customer is satisfied Definitely hiding something More

Poor customer service got no call backs or replies Purchased a used Chrysler 300 and Bluetooth would not work .they said there technician wasn't in that day .a huge dealership and no technician . My so Purchased a used Chrysler 300 and Bluetooth would not work .they said there technician wasn't in that day .a huge dealership and no technician . My son drove the car home and I asked were the keys were he only had one the salesman only gave him one . Tried calling to get other set of keys ,was told in a month from now when my extended warranty kicks in can I apply for another set of keys from then it will take a month for me to get my other key .and got the cold shoulder about my Bluetooth problem . In a month I can get it fixed was the reply . After countless calls and no call backs .once car is bought ur on your own . I will not buy there again More

Bait and Switch The van I was shown on Monday and agreed to purchase is not the van they gave me on Thursday. No paperwork was given to me. They said the VIN on the The van I was shown on Monday and agreed to purchase is not the van they gave me on Thursday. No paperwork was given to me. They said the VIN on the contract matched the VIN on the van. Even though this van had none of the accessories I had been told it had, this was the vehicle I purchased. My only option was to trade it in for a vehicle with the options I had been shown. Then I was told that it was considered a "used car" so I wouldn't get my money back. Absolutely no help from anyone at the dealership. Rude, dishonest and mean. More

2016 Jeep Cherokee Trailhawk Purchase Last week I purchased a "Fully Loaded" 2016 Jeep Cherokee Trailhawk. Please keep in mind that the definition of "fully loaded" means "equipped with al Last week I purchased a "Fully Loaded" 2016 Jeep Cherokee Trailhawk. Please keep in mind that the definition of "fully loaded" means "equipped with all options and accessories" and the sales agreement was signed accordingly. Upon receiving the vehicle and taking it home it became fairly obvious that the "fully loaded" agreement had not been meet. After contacting Capital Jeep about this via phone and email, all concerns have been ignored. 100% ignored. Even a follow up email from Josh regarding my satisfaction with the service and vehicle and my reply back has been ignored. What was promised versus what was delivered has not been completed. I like the vehicle that I received, but it is not what I agreed to pay for. More