Capilano Volkswagen

Great experience with Capilano Volkswagen! Thank you to RJ and Sam for the assistance, highly recommend this team. Thank you to RJ and Sam for the assistance, highly recommend this team. More

Good pricing and professionalism made all the difference once I found a great used SUV at Capilano Volkswagen - a barely driven 2021 Audi Q5. Our sales rep RJ was friendly, knowledgeable and straight up th once I found a great used SUV at Capilano Volkswagen - a barely driven 2021 Audi Q5. Our sales rep RJ was friendly, knowledgeable and straight up throughout the negotiations, and the on site insurance agent was second to none. Haven’t looked at the market quite carefully, I felt the purchase price was pretty reasonable. I traded in a 2017 Ford Escape and together with the tax savings on the trade value, I felt it wasn’t worthwhile trying to sell it myself. In other words, the trade-in value was very fair. This would’ve been the end of it but there’s a twist! Two weeks later, my sister and brother-in-law were in a head-on collision with an out-of-control truck that totalled their car but fortunately left her them with only relatively minor injuries. After a diligent search both on Vancouver Island and on the mainland, and hoping for a different brand, they decided to purchase the 2017 Ford Escape (!!) I had traded in. Cap Volks had meanwhile replaced the battery (quite labour-intensive on this vehicle), plus the windshield and the brake fluid, as well as doing tire rotation and magically removing a couple of dimples from the body. RJ provided a full inspection report showing everything was in good order, and was then able to shave enough off the price to make it a competitive and compelling buy for my frugal relatives. My sister and brother-in-law were thrilled with their experience and RJ’s personal touch, communicating the family values that RJ says are the dealership’s approach to its customers. I would highly recommend RJ and Capilano Volkswagen to anyone shopping new or quality used. More

It was an excellent experience all round. From Gary to Landen, to Sam in Finance it was a smooth transition and positive experience in purchasing the ID 4 Pro. From the trade in allowance to From Gary to Landen, to Sam in Finance it was a smooth transition and positive experience in purchasing the ID 4 Pro. From the trade in allowance to accessing rebates it was all good. We will recommend to friends and family. More

Thanks Steve for all your hard work with the purchase of the new ID4! We really appreciate it. the new ID4! We really appreciate it. More

Had a great experience at capilano Volkswagen. Bob was very knowledgeable about the cars and overall great to work with! Highly recommend! Bob was very knowledgeable about the cars and overall great to work with! Highly recommend! More

Nice dealer, fair price, good service, professional, customer care. The communication is quick either through email or phone call. The price is fair. customer care. The communication is quick either through email or phone call. The price is fair. More

The guys at Cap VW were nothing but helpful in helping me find the right vehicle. I called a few weeks before making the trip out and RJ not only called me back immediately but also setup viewings on multipl find the right vehicle. I called a few weeks before making the trip out and RJ not only called me back immediately but also setup viewings on multiple cars that fit my needs and, more importantly, price range. The whole test drive and financing estimate process was smooth and quick but despite it all, I actually ended up taking home a different vehicle that just happened to catch my attention on the lot. RJ spared no time getting it all organized and I couldn’t be happier with the experience! More

Cap VW has always taken great care of my car. And now I have a new 2023 Jetta! Thanks to RJ Miyagawa and the team who made it all so easy. Bonus, I love my car! And now I have a new 2023 Jetta! Thanks to RJ Miyagawa and the team who made it all so easy. Bonus, I love my car! More

Beyond happy with RJ and the Capilano VW team! RJ was very knowledgeable and made the whole process stress free. It was a truly wonderful experience! I could not be happier with my new car! RJ was very knowledgeable and made the whole process stress free. It was a truly wonderful experience! I could not be happier with my new car! More

Our sales rep, Landen, was very professional, welcoming and genuine. Felt very comfortable throughout the purchase of our vehicle. Their detailing of the car was impressive. Would highly recommend Capilano and genuine. Felt very comfortable throughout the purchase of our vehicle. Their detailing of the car was impressive. Would highly recommend Capilano Volkswagen. More