Capilano Audi

First Audi Experience turned into 2 Audi's - Great Service From the minute we walked in the door of Capilano Audi my wife and I knew we were in good hands. It was evident from the start we were dealing with a From the minute we walked in the door of Capilano Audi my wife and I knew we were in good hands. It was evident from the start we were dealing with a team of dedicated professionals who had our best interests in mind. As this was our first purchase of a luxury vehicle we had a lot of questions; and there were so many terrific vehicles to choose from!. Each team member (Nihk, Ryan, Justin, Tim, Andrew, Matt) gave helpful advice, and showed great patience and understanding to help us through the process. Their exemplary customer service was greatly appreciated. We were so pleased we came back a couple weeks later to purchase a second Audi! We are so happy with our vehicles! We appreciate how your team worked together in making it happen for us and look forward to referring our friends to Capilano Audi for their auto purchase needs.Thank you Capilano Audi! More

First Audi Experience I purchased my first Audi with Capilano Audi last week and had an overall great experience. My sales rep was Carlos and he went above and beyond for m I purchased my first Audi with Capilano Audi last week and had an overall great experience. My sales rep was Carlos and he went above and beyond for me to make my experience as special as possible. I found the dealership very clean and organized and found the people friendly and attentive. I had a few issues with the vehicle after the purchase but the team and Capilano Audi have been receptive and willing to help. Overall great experience! More

great from start to finish great customer service, I spent a lot of time asking questions and they were always answered quickly even when I wasn't in the dealership great customer service, I spent a lot of time asking questions and they were always answered quickly even when I wasn't in the dealership More

New vehicle Smooth process overall to lease a new vehicle. All the members of the Capilano Audi team were good to deal with and efficient. Thanks again Smooth process overall to lease a new vehicle. All the members of the Capilano Audi team were good to deal with and efficient. Thanks again More

Excellent service and attention to detail I was not the easiest customer to work with yet the team was patient listened to my asks and provided great advice in addressing any concerns. The del I was not the easiest customer to work with yet the team was patient listened to my asks and provided great advice in addressing any concerns. The delivery service and vehicle orientation was thorough yet the work flow was fluid. Thank you! More

insurance claim Richard Hong provided exceptional customer service for an insurance claim due to an attempted break in which required a new door handle and re keying Richard Hong provided exceptional customer service for an insurance claim due to an attempted break in which required a new door handle and re keying on my q5. The insurance company was difficult to deal with and Richard handled it in an amazing fashion and got the job done with excellent communication skills and hard work over and above what Audi needed to provide. Well done Richard. More

First car in Canada - Right decision Excellent service from font to back; I highly recommend a visit to this dealership if you are considering a new or used purchase. Have recently emigra Excellent service from font to back; I highly recommend a visit to this dealership if you are considering a new or used purchase. Have recently emigrated to Canada, and the personnel were very patient in explaining the legislative environment (including insurance), as well as working with me to sometimes difficult timelines. More

Audi Q5 Excellent experience, I found the staff to be: Courteous Engaging Attentive Very knowledgeable Accommodating Professional James was great! Wi Excellent experience, I found the staff to be: Courteous Engaging Attentive Very knowledgeable Accommodating Professional James was great! Will definitely recommend him to friends and family! More

Thank you again James! James helped us on many of our Audi cars.. Brand loyal and best service from James. Highly recommended! Thank you Alex and Cheryl Audi audi James helped us on many of our Audi cars.. Brand loyal and best service from James. Highly recommended! Thank you Alex and Cheryl Audi audi More