Capilano Audi

What do you call it when "Exceptional" becomes the norm? Booked an appointment for regular service with Allan, super helpful as always. Was able to get an appointment that suited my schedule, they drove me Booked an appointment for regular service with Allan, super helpful as always. Was able to get an appointment that suited my schedule, they drove me to work, driver was pleasant, had a nice chat, service was quick, was contacted that my car was ready, driver came to pick me up to get my car. Also had a low tire pressure warning, they checked it out, found a nail and fixed that too. While this review might not sound "exceptional", I've been to other Audi dealerships, and encountered numerous problems. Cap Audi is the absolute furthest from my home, but it's worth the extra drive time to know that I'm dealing with professionals that consistently provide top-notch service, and are a pleasure to deal with. It's the only place I'll go now. Check the various car forums, these guys have a great reputation for a reason. Thanks for looking after my baby Allan! More

My first Audi Gerat experience from start to end with the group at Capilano Audi. Met Jae and Tim last Thursday and on Saturday my husband and I drove home in our Gerat experience from start to end with the group at Capilano Audi. Met Jae and Tim last Thursday and on Saturday my husband and I drove home in our brand new AudiQ5. From my first test drive til we left the whole team was wonderful. Knowledgable, friendly , courteous and super helpful. More

my first audi deal with this dealership Thank you so much for your help for making us our first audi vehical purchase, service was great and the whole team was energetic, friendly and provi Thank you so much for your help for making us our first audi vehical purchase, service was great and the whole team was energetic, friendly and provided fast and efficient service during our vehicle purchase process. I will definitely deal with them near in the future and recomend them to my friends. Thanks capilano audi team. More

no pressure sales good shopping experience with up front info, Salesperson Ramin was approachable and friendly. He was patient and knowledgeable with the Audi lineup. good shopping experience with up front info, Salesperson Ramin was approachable and friendly. He was patient and knowledgeable with the Audi lineup. I would recommend him to friends and associates. More

distilled impression knowledgeable, informative, businesslike, and polished-----as this is my distilled impression, it is enough. We have no present feeling that we would knowledgeable, informative, businesslike, and polished-----as this is my distilled impression, it is enough. We have no present feeling that we would want to change our dealership association. More

Dan not only understands customer service he lives it Dan, my service advisor Is always first rate. He represents the very best of the AUDI brand and the Capilano Audi dealership. You’re both lucky to hav Dan, my service advisor Is always first rate. He represents the very best of the AUDI brand and the Capilano Audi dealership. You’re both lucky to have him. More

Excellent Salesman (Chris) Great experience at Capilano Audi, highly recommend, Chris Bong is a great salesman, he was professional and very accommodating (excellent communicato Great experience at Capilano Audi, highly recommend, Chris Bong is a great salesman, he was professional and very accommodating (excellent communicator) I have no problem recommending Capilano Audi to friends. More

Emergency service On Friday morning of a long weekend, upon starting my Audi, there was hesitation and delay in the start. As this was prior to service hours and I had On Friday morning of a long weekend, upon starting my Audi, there was hesitation and delay in the start. As this was prior to service hours and I had a few trips to take, I noticed the same issue. I called Capilano Audi and was offered the option to come in the same afternoon. I had one more work shift, was given a ride to work and my car was dropped off later for me. The service was above and beyond and saved me a tremendous amount of trouble on a long weekend when having been careless would have been a big hassle. I was very pleased with the team and grateful for the service. More

Great from the moment I walked in !! Trevor Smith treated me with the most patience and professionalism. I could not be more satisfied with the whole experience ! The car was all that I Trevor Smith treated me with the most patience and professionalism. I could not be more satisfied with the whole experience ! The car was all that I had hoped for and would buy from this dealer again and again ! More

Patience of the salesperson We have a challenging garage and parking spot situation in our complex which makes purchasing a car an interesting exercise!. Everywhere we went we ha We have a challenging garage and parking spot situation in our complex which makes purchasing a car an interesting exercise!. Everywhere we went we had to point out that we could not look at cars over 74 inches wide. After visits to many different car maker showrooms , we narrowed in on the Audi Q 5. Our salesperson was very patient as we had several visits with the car to ensure that the car would fit and not cause traffic back ups as I manoueverd in and out of my parking spot. In addition I was very concerned that I be high enough up in car to mitigate some the of oncoming bright lights. I was given a cart to test drive at night which sealed the decision. The only concern that I had was that upon delivery I found that the car was not as clean as it should have been. ( see the score below for quality of work).They immediately offered to have it recleaned at my convenience. More