Capilano Audi

Servicing Only thing they could have done was to provide an overview of what action they took to ensure no virus spread when servicing, cleaning the car Only thing they could have done was to provide an overview of what action they took to ensure no virus spread when servicing, cleaning the car More

Awesome service & personnel I purchased a Chev Colorado and my first contact was Juan Lopez who provided me with the information needed to. I was from out of town and all commun I purchased a Chev Colorado and my first contact was Juan Lopez who provided me with the information needed to. I was from out of town and all communication was by phone or text. He turned me over to Mrs. Lachin Ounchi who contacted me by phone and provided further particulars about the vehicle. I found her to be very knowledgeable and professional. Subsequently an agreement was reached. I arrived at the dealership the following morning, an hour earlier than expected. The truck was already in the wash bay with the final touches being made by the detail employee whom I must say was very pleasant and professional. The truck came out in pristine condition. Mrs. Ounchi suggested a test drive and accompanied us to explain the features of the truck. All the paperwork was ready and waiting for me. Andrew Ballantyne completed the normal paperwork for the transaction. He was very patient and understanding. My interaction with the staff at this dealership was awesome More

Purchased a used Audi A3 E tron. Lachin and Andrew were efficient and professional. They explained the car and the terms clearly. I never felt pressured in any way. I would happily go back. efficient and professional. They explained the car and the terms clearly. I never felt pressured in any way. I would happily go back. More

What an incredible service from Capilano Audi & In particular Mrs.Lachin Ounchi .who was so knowledgeable and expert about all Audi models & helping us with her great smile & attitude during the proce particular Mrs.Lachin Ounchi .who was so knowledgeable and expert about all Audi models & helping us with her great smile & attitude during the process of buying our Q7 which our family absolutely love it. More

Service on Allroad Thoroughly impressed. Said no to the washed car, but it came back sparkling clean. New system of text message response is awesome, kept me updated on Thoroughly impressed. Said no to the washed car, but it came back sparkling clean. New system of text message response is awesome, kept me updated on status of car throughout day. was bang on done at the time they mentioned. More

Top Shelf Service They are on top of service, as they continually follow up with texts, emails, and phone calls before your appointment, during and after to ensure that They are on top of service, as they continually follow up with texts, emails, and phone calls before your appointment, during and after to ensure that you are fully aware of what is happening to you vehicle. What is crazy is that they also send their extended warranty sales team after you and also their sales team to try and get you into a new car. It is a very smart setup and not too intrusive, but shows that this deanship has their stuff together, it is kind of a nice service. The service rep explains everything in detail, so you understand and know where you have to spend or not spend on your repair. I have another Audi dealership two blocks from my office in Kits and have had nothing but issues with them, so it is a breath of fresh air to head to Cap even though it is in NV. The other plus is they have an E Tron shuttle with a cool mature dude driving. Only thing I would change would be the service waiting lounge, not too cozy or private. Thx Cap More

Lachin was super helpful and understanding, she helped Lachin was super helpful and understanding, she helped me find a great VW Passat at a great price. She goes above and beyond to help the customer, I Lachin was super helpful and understanding, she helped me find a great VW Passat at a great price. She goes above and beyond to help the customer, It was great experience to buy my first car. More

We visited Capilano Audi showroom and Lachin did a great job of explaining all options, prices and also arranged for test drive promptly. We bought an A5, and Andrew had everything lined up on the delivery job of explaining all options, prices and also arranged for test drive promptly. We bought an A5, and Andrew had everything lined up on the delivery day. We are very happy with our experience and the car. More

Break light bulb replacement The issue need a simple repair but it was for safety so it was nice that service department squeezed me in for the quick service. I really appreci The issue need a simple repair but it was for safety so it was nice that service department squeezed me in for the quick service. I really appreciated it. One comment about the question below. I don't know the difference between service advisor and kiosk. I get service advices at the service department's front counter. Is this called Kiosk? I checked Kiosk as the front counter. More

Vehicle service Have serviced my vehicle with Capilano Audi for a number of years now and always had a good experience with that department. Richard Hong has alway Have serviced my vehicle with Capilano Audi for a number of years now and always had a good experience with that department. Richard Hong has always been a pleasure to work with. More