Capilano Audi

Excellent customer service regardless of job size Capilano Audi has been the only service shop for my Audi now. No matter how small or big the job is, their staffs really take care of my needs. Not Capilano Audi has been the only service shop for my Audi now. No matter how small or big the job is, their staffs really take care of my needs. Not only for the work, their advices are always helpful in order to keep my car in excellent condition. From the way they treat customers including me, I really feel they are professionals and value each customer. I used to use other service shops in the past because these people told me that Audi Dealer charges way more and they do unnecessary work. I was really fooled by them. Most importantly, Capilano Audi's work is much more trustworthy and I am actually paying less because of the reason. I am recommending all Audi owners I know to go there. More

Love my new car!! I purchased a new Q3 and had a wonderful experience at North shore Audi. Justin was a great, gentle and nice person to work with and Matt explained w I purchased a new Q3 and had a wonderful experience at North shore Audi. Justin was a great, gentle and nice person to work with and Matt explained well to know the car better! They gave me an unexpected gift, Thomas Haas chocolates. What a great surprise! Thank you guys! More

outstanding. seamless. the staff welcome me by my first name. no question is too 'silly. everything is done with integrity, including that I was told I would be shuttled b the staff welcome me by my first name. no question is too 'silly. everything is done with integrity, including that I was told I would be shuttled back to the dealership to pick up my car by 4pm, and he was there at 3:55pm! I have bought three cars from this dealership and recommend it to everyone who is looking for a vehicle. More

Professionalism James is true professional! Understanding, patient, and knowledgable! This is our 2nd Audi purchase in the last year and we look forward to more in James is true professional! Understanding, patient, and knowledgable! This is our 2nd Audi purchase in the last year and we look forward to more in the future. More

Winter tire package install Service went out of their way to locate a tire package and quickly arranged for the install. In addition the package pricing was very competitive whi Service went out of their way to locate a tire package and quickly arranged for the install. In addition the package pricing was very competitive which confirmed that we were getting service at a reasonable price. More

Professional Courteous, helpful, accommodating and knowledgeable staff (front line service, service technicians, sales and reception). Staff always engaging and wi Courteous, helpful, accommodating and knowledgeable staff (front line service, service technicians, sales and reception). Staff always engaging and willing to answer questions. Prices from my perspective are reasonable even as compared to a "qualified" independent. No pressure tactics used. I've had my A8L serviced at Capilano Audi since 2010 and I have always been pleased with the service and staff. More

Excellent service and good advice for the reminder of the se Needed service and they accommodated me in reasonable time.Arrived and the work was perfectly carried out.Car was cleaned . As usual I am very happy. Needed service and they accommodated me in reasonable time.Arrived and the work was perfectly carried out.Car was cleaned . As usual I am very happy. Thanks More

New headlight LED bulb Fixed the bulb while I waited, took the amount of time they said it would, car was washed and vacuumed (sorry about all the pine needles). Hopefully Fixed the bulb while I waited, took the amount of time they said it would, car was washed and vacuumed (sorry about all the pine needles). Hopefully this doesn't mean the other headlight is about to go. More

Excellent experience with James Second purchase from Capilano Audi in the last two years and have been impressed both times. James has been very helpful and accomodative and patient. Second purchase from Capilano Audi in the last two years and have been impressed both times. James has been very helpful and accomodative and patient. Thanks for a great shopping experience! More

Instant Service Called mid-morning and they said come in about 1 or 2........... came at 2 and was out the door at 2.35 Repaired by tire and on my way. Great Servic Called mid-morning and they said come in about 1 or 2........... came at 2 and was out the door at 2.35 Repaired by tire and on my way. Great Service More