Campbell Ford

Hands down the worst customer experience I have ever had. If you want to have your service appointments scheduled for 6 months from now and then just have it moved further out, you have come to the right pla If you want to have your service appointments scheduled for 6 months from now and then just have it moved further out, you have come to the right place. I tried to get them to fix a security recall I had on my clutch for over a year to no avail. Just scheduling my first appointment was impossible. The service representative Allison Kearney was impossible to deal with. She didn't answer my emails or my calls on the first try, only when I escalated the issues. After finally scheduling my first appointment, I was told that I needed to bring my vehicle in for an inspection so they could order the parts. They kept my car for the day, inspected it, and then scheduled an appointment to have the clutch fixed and my brake fluid hose fixed a month from then. After bringing in my car, they let me know that the brake fluid hose was fixed but that I will have to come back to have the clutch fixed because they have one employee that works on manual transmissions and he is too busy changing tires on cop cars. They said they would have to schedule my appointment 5 months from then. When I said that it was a security recall, she answered with "well you've been driving with it this far". The most unprofessional comment I had ever heard until they topped themselves later on. Her colleague Dwayne then joined in and told me that it was the only way. He also mentioned that it could take more than a day so that I should call a week in advance to ensure that they could get me a rental car. I wait the 4 months and 3 weeks and give Allison a call to lock down the rental car a week in advance. She lets me know that I have to call a day in advance, not a week. I oblige and I call in the morning, a day in advance. She lets me know that I have to call at the end of the day, not in the morning. When I call at the end of the day, she lets me know that she cannot get me a rental car. I can still drop my car off for my service appointment, I just will not have a car for an undetermined amount of time. At this point I have had enough and I let her know that I was told to call a week in advance to ENSURE I would have a rental. She then tells me she will try another rental place and will call me back. Half an hour later, I get a phone call from Dwayne. He immediately says that we have to push back my service appointment because they have to order the part. I say "How did we go from me not having a rental to having to push my service appointment AGAIN?". He says that normally, cars are brought in for inspection before ordering the parts so if I came in for my appointment I would just be "pissed off anyway". I let him know that my car has already been inspected and that the part should have been ordered months ago. He says that they only have one person that works on manual transmissions and that he's working on cop cars... The same excuse as last time. I told him that the parts should have already been ordered, so what kind of assurance do I have that if the appointment is moved back yet again, that the parts will be ordered? He said "That's life buddy, nothing is guaranteed. If the guy that works on the transmissions dies tomorrow, we're all xxxxed". At this point I cannot believe what I am hearing over the phone. You can't guarantee that you can perform a service on an appointment that has been rescheduled 4 times over a year? And now you are insinuating that your employee can die? Avoid this place at all costs. More

To get your vehicle serviced, book one year in advance. wait t times are too long! wait t times are too long! More

I bought a 2013 F-150, I bought the premium extended warranty. My problems started when my truck started going into limp mode, i tried to book an appointment on the 2nd of the month and was told they co warranty. My problems started when my truck started going into limp mode, i tried to book an appointment on the 2nd of the month and was told they couldn't look at it till the 17th, in the mean time my truck kept going into limp mode until i couldn't get it out of limp mode I was stuck on the hi way a stranger stopped to help me disconnected the battery and got me going, when my appointment came up I was told nothing they could do because that cleared the code and I would have to wait till it happened again, so when it happened again I took it directly to them they read the code and ordered the part which was on back order, the following week on a Monday the cooling line came apart had to get towed to dealership. All they needed to do was look at it quick to see if it was a warranty issue and if it was i was entitled to a rental however they didn't look at it till friday and it was quick fix however I had no truck for that week and couldn't work. I forgot to mention how hard it was to get a return call from anyone. the following week the limp mode was getting worse and harder to get off, on thursday I was stuck on the side of the road for over an hour, finally managed to get it home. I called friday and once again no return call. I called the following monday my call went to voice mail once again so I left a message I was going to call Ford Canada they contacted Campbell Ford and told me someone there would be arranging a rental and contacting me , now its thursday and I have not received any call. I am self employed and without my truck I cant work. I took a premium package so I wouldn't be stuck without a truck and the limp mode issue which is a Ford defective part entitles me to rental. Also I have to wonder if driving my truck with this issue might cause further damage. In all I find poor response time poor sharing of information of what I'm entitled to and it seems like they do everything not to provide a rental truck. The sales department was excellent the service department not helpful at all. More

I have only ever driven Fords. I have bought and Services at Campbell Ford. Although their sales are high pressure, their service is well organized and reliable. My primary reason I have bought and Services at Campbell Ford. Although their sales are high pressure, their service is well organized and reliable. My primary reason for rating them poorly is in their handling of the new F150 Lightning (Electric). They did not act with integrity and manipulated the process. It was disappointing. I will not shop there again and will buy the Cyber Truck. More

Maureen at Campbell ford is by far the rudest person I’ve ever come in contact with. She came back to me with an appraisal on my trade, once I received it and told her I was hoping for better she literally t ever come in contact with. She came back to me with an appraisal on my trade, once I received it and told her I was hoping for better she literally told me to go buy somewhere else “ go and buy theirs than” . Okay for a second let’s say that fair , whatever right? I later realize that out of the two vehicles I got appraised she appraised the older one at exactly what I wanted ( I assumed she appraised my newer vehicle at X amount as she didn’t specify ) So I go back to reach out and her reply to my paragraph expressing interest is: Lol Ok. Sure I may have been a little difficult to deal with as I didn’t make a deal right away, could you at least have some patience for the customer? You make your dealership look bad. More

Thank you kenny moore, for the excellent service and deals! Really happy with my new vehicul! I will be back for sure in the future! deals! Really happy with my new vehicul! I will be back for sure in the future! More

went it to repair my exhaust they called me and gave me a fixed price. the next day went to pick up my car and they increased the price by $100 for the same service. when i complained they called me a liar. fixed price. the next day went to pick up my car and they increased the price by $100 for the same service. when i complained they called me a liar. More

Sold me a defective car - no recourse My new Ford Edge was damaged by the dealership prior to delivery. I noticed the next day. I was informed that I could not exchange the car ( as you wo My new Ford Edge was damaged by the dealership prior to delivery. I noticed the next day. I was informed that I could not exchange the car ( as you would for any other damaged product). I requested gat the whole panel be replaced - they agreed. Upon pick up of the repaired car, I was told they had only touched up the paint issue! What?? The owner then said " it's too late to do anything now, you've put too many km on the car"?!??! DO NOT buy a car at Campbell Ford. More

Enjoyable Car buying experience After having a bad experience at another Ford dealership in Carleton Place earlier in the day. I headed to Campbell Ford to look at their used cars. After having a bad experience at another Ford dealership in Carleton Place earlier in the day. I headed to Campbell Ford to look at their used cars. I was greeted by Amir who proceeded to showed me both a Ford Focus and Escape that I was interested in. After spending some time with us and test driving the two vehicles , I ended up purchasing the Focus. I found the sale very straight forward, no game playing and no crazy Admin fees added on top of the price. I would definitely recommend this dealership if your looking for your next car. More

Friendly and professional Went in there for both an oil and filter change and repair to my wiper blade. Peter the advisor was very helpful, and took the time to explain what ot Went in there for both an oil and filter change and repair to my wiper blade. Peter the advisor was very helpful, and took the time to explain what other checks would be performed as part of the service. I will be going back for sure. More