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Cambridge Hyundai

Cambridge, ON

4.2
837 Reviews

1962 Eagle Street

Cambridge, ON

N3H 0A1

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837 Reviews of Cambridge Hyundai

February 26, 2025

Everyone is cheerful, polite, courteous and helpful. They provide you with all the necessary information you need More

by valerier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
Mar 03, 2025 -

Cambridge Hyundai responded

Hayley is wonderful, Thank you so much for your 5 star review.

February 20, 2025

It’s always a great experience here we have been coming for a few years now to buy and sell our vehicles. Amazing customer service and friendly staff. We will definitely be coming back ! Thanks for e More

by Ealmanza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jawad and Bhavya
Mar 05, 2025 -

Cambridge Hyundai responded

Thank you for your kind review

February 16, 2025

I had a very disappointing experience with Hyundai. After only 3 years, my car stopped working. I took it to a Hyundai service center, where they diagnosed a dead battery. Hyundai informed me that my More

by Miguel
Recommend Dealer
No
Employees Worked With
Raobrinder Singh
Feb 18, 2025 -

Cambridge Hyundai responded

Miguel, whether you have a Hyundai or any other vehicle. Battery warranty is usually 3 years or 60,000km. So if you choose not to buy a Hyundai next time, be aware the other manufacturers are the same. Next time you decide you want to air your grievance on line just make sure your facts are accurate. I recommend reaching out to the service department or a manager directly to discuss any concerns about repairs and associated costs in the future.

Feb 19, 2025 -

Miguel responded

The facts are accurate! I paid over $760 to replace the battery on a car that was just over 3 years old and had less than 60,000 km on it. And yes, there are battery brands that offer a 5-year warranty, which is obviously not the case with the batteries offered by Hyundai. These are the facts! I just paid over $760 to replace the battery on a 3 year and a few month old car and you want to tell me that I'm wrong and that it's my fault for being disappointed? Is this how an unhappy customer is treated? I asked a question that wasn't answered. Why should my next car be a Hyundai and not another car brand?

February 13, 2025

Quick service, clean facility, straight to the point and didn’t waste my time. Everyone I dealt with was pleasant and knowledgeable. More

by Shweta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrei Botnaru
Mar 05, 2025 -

Cambridge Hyundai responded

Thank you so much for your review.

February 11, 2025

The quality of the service was excellent. I waited in the lounge until my service is done. My advisor came to me for couple of suggestions and changes that I might need to do for the car. He More

by Srihari Sunkara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lear
Feb 12, 2025 -

Cambridge Hyundai responded

Thank you for your 5 star review

February 11, 2025

The service was excellent. The advisor gave me proper guidance on what to choose and needed to maintain the car well. More

by Srihari Sunkara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexus Gregory
Feb 12, 2025 -

Cambridge Hyundai responded

Thank you for your 5 star review

February 08, 2025

Great service and very accomodating. Thanks Elizabeth your very kind. She help me with all my questions. Highly recommended. More

by Mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Santos
Feb 10, 2025 -

Cambridge Hyundai responded

MJ We're happy to hear that Liz provided you with excellent service and we will share your feedback with her. Sincerely, Tim Devries

February 08, 2025

I found everyone very good to work with this is the second vehicle I have purchased from the dealership. More

by Stevecurlew59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ashraf
Mar 05, 2025 -

Cambridge Hyundai responded

Thank you for your review.

February 07, 2025

I just bought my vehicle and have been using it for three months. Thank you for the good teamwork from the sales team to the service team. More

by yusuf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerry Santos, Jamie O'brien
Mar 05, 2025 -

Cambridge Hyundai responded

Thank you for your kind review.

February 02, 2025

Compared to Kitchener Hyundai, the customer service was very poor. Did not get a greeting when entering the service garage. Shuttle was not booked, when it was pre arranged when appointment was booked. Shu More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealt with a few.
Feb 03, 2025 -

Cambridge Hyundai responded

Thank you for bringing this to our attention. We're truly sorry to hear about your recent service experience at Cambridge Hyundai. We strive to provide excellent customer service, and it's clear we fell short in your case. We're disappointed to learn that you weren't greeted upon arrival, that the shuttle service wasn't handled as promised, and that communication regarding your vehicle was lacking. We also apologize for the inattentiveness of our front desk staff and the lack of assistance in locating your vehicle. Your feedback is valuable to us as it helps us identify areas for improvement. We're committed to addressing these issues and ensuring that all our customers receive the high level of service they deserve. We appreciate your understanding and hope you'll give us another opportunity to provide you with a positive experience in the future. Please feel free to call me at 519-650-5080 ext 125 so we can discuss this further. Sincerely, Tim Devries Service Manager Cambridge Hyundai

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