Cambridge Hyundai

Terrible experience at this dealership My wife and I were shopping for a used car with both a sunroof and a manual transmission. We visited the dealership on the off-chance that they would My wife and I were shopping for a used car with both a sunroof and a manual transmission. We visited the dealership on the off-chance that they would have one. It turns out, one had just been traded in a few days prior. It was quite a bit over our budget, but we decided to test drive it anyway. In her sales pitch, Amanda Rose Bodden mentioned that “the best thing about this car is that it had been fully serviced and maintained at Cambridge Hyundai so they know absolutely everything about it.” This black and white statement, ultimately made us decide it wouldn't be necessary to have the car checked by our preferred mechanic before deciding to purchase. After mentioning that the car was over our budget, we made an offer, to which Amanda replied the price was pretty firm and that they'd never go for that. We insisted that she try (as some sales people like to play hard ball). In the end, they knocked off a fraction of what we wanted. They gave an "out the door price," which meant we'd still be about $1100 over our revised budget. But, at least, we wouldn't have to spend any more (or so we thought). We walked out, as it was still over our budget and we needed to get to work. We looked at other options before and after, but this little Hyundai Accent became the benchmark. My wife and I thought long and hard about it and couldn't get the little car out of our minds. Ultimately, we decided to commit to buying the car and met with Amanda in person. As we paid the full amount in cash, we arrived with a bank draft, pre-written to the "out the door" amount, only to learn that we owed more for licensing. We did expect to owe a little bit more because we opted for the 2 year sticker, but not as much as we ended up having to pay. We expressed our surprise, and spoke to both the receptionist and Amanda. We couldn't understand why the numbers didn't match up to our agreed upon "out the door" pricing. After some discussion, Paul Walia came out of his office and told us "well, if you don't want to pay it here, you can go to the MTO, wait in line, and pay it there," he then stormed off into his office, leaving it up to a coworker to complete the transaction. We expressed our disapproval in our original review, which got Mark Erwin's attention. He invited us to his office, unfortunately my wife was not present for the meeting. Anyway, Mark, not wanting a bad review, offered to bribe me with some new floor mats, which, we totally accepted, in exchange for writing a more favourable review. In doing so, we hoped that we would not have any more problems, tacking this all to a big misunderstanding. We would learn months later, that this was just the tip of the iceberg. A couple months later, the engine light came on and the engine was rattling, so we took it into the Hyundai service department. There, the service team informed us that the car had actually NEVER been serviced or maintained at Cambridge Hyundai. This was surprising news to us, as the main selling point for this vehicle (as advised by Amanda) was that it had been fully serviced and maintained at Cambridge Hyundai. My wife took this concern inside and spoke with Severyn Wojciechowski. He was very polite and listened to her concerns. She requested that Cambridge Hyundai do all necessary service on this vehicle at no cost to us, as we were told that it had already been done at the time of purchase. He took this to his boss and came back with a solid no. He explained that in buying a used car, one takes on the risk that the previous owner may not have properly maintained the vehicle. This is something we understood completely, but not when we were promised that the vehicle had been well maintained and completely serviced. A very angry looking man stormed over and asked to interject without introducing himself until prompted by my wife. He said he was Mark Erwin and continued the same spiel Severyn was giving. She again pointed out that the issue was that we were told all service and maintenance was done at Cambridge Hyundai, when in fact it hadn't been done there at all. He said that we must have interpreted what Amanda said incorrectly, as his interpretation was that "all service and maintenance" meant oil changes, of which a couple were done at the dealership. Therefore, according to Mark, A FEW OIL CHANGES equated to ALL SERVICE AND MAINTENANCE on a 4 year old vehicle. My wife gave the dealership the opportunity to correct this right then and there and Mark responded that he would not be doing anything about it. TL:DR We're disheartened with the car that we bought, and displeased with the customer service provided by Cambridge Hyundai employees. The first disappointment we had was that an "out the door price" doesn't include the full licensing (we ended up paying an extra $160 or so). Following the second hiccup about the service and maintenance, we were met with much more hostility from Mark. If you're going to buy a car in general, make sure that you have a full cost breakdown included prior to signing anything, otherwise, you might be in for an unpleasant surprise as we were. We strongly suggest that if you're interested in a Hyundai, make sure that statements made by sales staff match the service department records, or deal with a different dealership entirely. Lastly, look at all the reviews of the dealership before purchasing from them: Dealer Rater, Better Business Bureau, Google Reviews, etc. We will not be giving any more business to Cambridge Hyundai in any capacity and we will strongly discourage our friends and family from doing so either. Mark Erwin and his sales staff seem to be very motivated to sell cars, but beware that what you buy from them might not be what they promised!!! Even though our experience was 90% poor, there were a few gems in customer service. Don't let this icing sway your opinion though. Below are the highlights of our purchase in terms of Customer Service: 1) Amanda did buy us a few tea packages as a thank you for purchasing from her. This was from the Red Teapot, which we had talked about during small talk. 2) Ferdinand went above and beyond in helping us and he made a sincere effort to make things right and speak to Mark Erwin. Below are the low-lights: 1) It was not clear to us that the licensing fee mentioned in the counter-offer was a "place holder" and not representative of the full licensing charge. 2) Paul Walia was quite rude to us, going so far as offering to take back the license plates so we can go and wait at Service Ontario and pay for them there ourselves. Then, he stormed to his office. 3) No explanation was given for the discrepancy between what the sales staff and what the service staff said about service and maintenance. No ownership was taken for the bold statement given by the sales rep, instead, the blame was put onto us for interpreting the statement incorrectly. 4) Someone from Cambridge Hyundai responded to our other review (which wasn't able to be posted due to it being a duplicate according to dealer rater...) in the most unprofessional manner, attempting to publicly shame us and discredit our review. More

Great sales experience ruined by financial manager I had a fantastic experience with Cory while shopping for a 2016 Genesis V6 Coupe. He went above and beyond being helpful, let me test drive the car a I had a fantastic experience with Cory while shopping for a 2016 Genesis V6 Coupe. He went above and beyond being helpful, let me test drive the car and answered every question. He handled everything expertly and I really enjoyed the experience with him. When I was turned over to the finance manager Paul Walia, the entire experience changed. Paul was rude, condescending and treated me very poorly. He made it abundantly clear that he did not think I would get approved for the car and was just going through the motions. He did not discuss any warranty or rust proofing options with me until after I prompted him about it. We had submitted the application already and I was caught off guard by how rude he was that I didn't ask ahead of time about them. He begrudgingly started going over them with me, all the while being very dismissive of my interest with them (because as I mentioned, he was apparently convinced I would not be approved). When my approval came through mid way through his explanation, his demeanor suddenly changed and now he was interested in telling me about the warranties and how they would affect my payments. The only problem is I was approved without those warranties included, so I'm not sure how he's going to manage to add them in after the fact. That's just another hoop I'm going to have to jump through I guess. Overall, loved the sales experience but anything relating to Paul left a very sour taste in my mouth and I hope I can deal with someone else at the dealership for my next steps. I would love to be able to redeem my car buying experience with Cambridge Hyundai and be able to leave a better review. EDIT - Since posting this review, Charles reached out to me in regards to the situation and helped me to get set up with the extended warranty I was interested in adding. Additionally Mark Erwin has reached out to me to discuss my experience, and while we have not spoken yet, I am still very impressed with how quickly they tried to remedy the situation and improve my experience. I would not do business with Paul again, but everyone else at the dealership seems fantastic. More