Cambridge Hyundai

Great sales experience ruined by financial manager I had a fantastic experience with Cory while shopping for a 2016 Genesis V6 Coupe. He went above and beyond being helpful, let me test drive the car a I had a fantastic experience with Cory while shopping for a 2016 Genesis V6 Coupe. He went above and beyond being helpful, let me test drive the car and answered every question. He handled everything expertly and I really enjoyed the experience with him. When I was turned over to the finance manager Paul Walia, the entire experience changed. Paul was rude, condescending and treated me very poorly. He made it abundantly clear that he did not think I would get approved for the car and was just going through the motions. He did not discuss any warranty or rust proofing options with me until after I prompted him about it. We had submitted the application already and I was caught off guard by how rude he was that I didn't ask ahead of time about them. He begrudgingly started going over them with me, all the while being very dismissive of my interest with them (because as I mentioned, he was apparently convinced I would not be approved). When my approval came through mid way through his explanation, his demeanor suddenly changed and now he was interested in telling me about the warranties and how they would affect my payments. The only problem is I was approved without those warranties included, so I'm not sure how he's going to manage to add them in after the fact. That's just another hoop I'm going to have to jump through I guess. Overall, loved the sales experience but anything relating to Paul left a very sour taste in my mouth and I hope I can deal with someone else at the dealership for my next steps. I would love to be able to redeem my car buying experience with Cambridge Hyundai and be able to leave a better review. EDIT - Since posting this review, Charles reached out to me in regards to the situation and helped me to get set up with the extended warranty I was interested in adding. Additionally Mark Erwin has reached out to me to discuss my experience, and while we have not spoken yet, I am still very impressed with how quickly they tried to remedy the situation and improve my experience. I would not do business with Paul again, but everyone else at the dealership seems fantastic. More

Great dealership ! My husband and I just bought our 5th vehicle from Cambridge Hyundai and have not yet been disappointed. Always very friendly and prompt service, it's My husband and I just bought our 5th vehicle from Cambridge Hyundai and have not yet been disappointed. Always very friendly and prompt service, it's always a pleasure doing business with Gerry, and Ferdinand and Paul . More

Great people, nice to deal with Everyone at this dealership is friendly and nice to deal with, we purchased our 3rd car from here yesterday and I see more coming in the future. Tha Everyone at this dealership is friendly and nice to deal with, we purchased our 3rd car from here yesterday and I see more coming in the future. Thank you Matt Witney and Vicki Waller More

2017 Hyundai Accent I initially came into Hyundai not knowing what I wanted and a little scared - first time buyer and all. Cory was awesome at walking me through all the I initially came into Hyundai not knowing what I wanted and a little scared - first time buyer and all. Cory was awesome at walking me through all the different routes I could go - from financing to leasing, new to used - and helped me make the best decision in purchasing my accent and I am in love with it. I didn't feel pressured at all and best of all felt taken care of after he checked in with me to make sure I was still enjoying my car even after my purchase! I would highly recommend!! More

Very satisfied and pleased new owner Hyundai Santa fe My family had a great experienced buying our new vehicle 2017 Hyundai Santa fe at Cambridge Hyundai. Mr. Ferdinand Santos helped my family and showed My family had a great experienced buying our new vehicle 2017 Hyundai Santa fe at Cambridge Hyundai. Mr. Ferdinand Santos helped my family and showed us all of our options and treated my family very well. He made sure we got the best deal and great price for our trade. We didn't book any appointment and didn't know what to expect that day (to buy new vehicle). Mr. Ferdinand Santos thank you for the great customer. service. And thank you Cambridge Hyundai More

Fantastic & Enjoyable This dealership is one of the most enjoyable places I have bought a car. Everyone was happy and helpful, even to the gentleman who blew up a couple ba This dealership is one of the most enjoyable places I have bought a car. Everyone was happy and helpful, even to the gentleman who blew up a couple balloons for my balloon obsessed son. The dealership was neat, clean and well kept. I felt it was super easy and fun to buy a car here. We came in and didn't expect our price point to be matched but our sales rep not only met our expectation but went over and above anything we could have expected. I definitely recommend this dealership and its staff. More

Excellent service i was not expecting. The reason why i give five stars to the staff of Cambidge Hyundai was for the for the help in answering all my questions and making me feel comfortabl The reason why i give five stars to the staff of Cambidge Hyundai was for the for the help in answering all my questions and making me feel comfortable i was very pleased with the service More

Great first experience Gerry helped me through the process of buying my first new car and I couldn't be more thankful! He was friendly, pleasant and extremely knowledgeable! Gerry helped me through the process of buying my first new car and I couldn't be more thankful! He was friendly, pleasant and extremely knowledgeable! Never once did I feel pressured! Thanks for everything Gerry! More

Great job Cambridge Hyundai The staff at Cambridge Hyundai made us feel welcome at every visit. Andy was very helpful right from arranging our test drive of the Elantra GLS righ The staff at Cambridge Hyundai made us feel welcome at every visit. Andy was very helpful right from arranging our test drive of the Elantra GLS right through the purchase. We would definitely recommend purchasing a car from Cambridge Hyundai. More

Fantastic customer service. Very friendly Gerry was great to deal with! I'm super happy with his efficiency and friendly nature. Thanks for a great first experience with Cambridge Hyundai. Gerry was great to deal with! I'm super happy with his efficiency and friendly nature. Thanks for a great first experience with Cambridge Hyundai. More