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Cambridge Hyundai
Cambridge, ON
891 Reviews
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891 Reviews of Cambridge Hyundai
September 08, 2023
I purchased a used 2016 Santa Fe from this dealership in August of 2016. At the end of May of 2023 the crankshaft seized at 168 000 km. We had our vehicle towed to our usual mechanic that we know, trust and August of 2016. At the end of May of 2023 the crankshaft seized at 168 000 km. We had our vehicle towed to our usual mechanic that we know, trust and have used for years. They assessed the vehicle, notified us of what the issue was and directed us to go to the dealership as there is a silent recall for the same issue my vehicle has. I had my vehicle towed to the Cambridge Hyundai dealership around May 27th. After dropping it off I heard nothing.. for about a month. I knew that paperwork had to be submitted, and I had dropped off as many oil change records as I had access to when I left the vehicle there. I had to rent a vehicle to be able to get back and forth to work during this time which ended up costing me over $3000 because the service manager did not inform me until August 2 that Hyundai Canada was refusing to replace my engine due to not having the KSDS "UPGRADE" from 2018. I am the second owner of this vehicle, and was never notified of this upgrade. However, I learned after going through this process that it seems I had been at the dealership having something fixed a month prior to this upgrade being released. I stopped going to the dealership for repairs due to cost, and because I am more comfortable dealing with the mechanic I am familiar with. In the 2+ months it took the dealership to finally give me an answer about Hyundai Canada refusing to replace my engine I had called and gone into the dealership multiple times trying to get answers and getting none. Calls were unanswered, voicemails with request for call back often not returned, and when I went into the dealership they tried to dismiss me on several occasions. The only reason I think I was notified on August 2 is because I physically went to the dealership and just happened to catch the service manager who finally told me what I needed to hear. I asked if I needed to move my vehicle and he told me to take my time as I still needed to figure out what the plan would be moving forward. One of the times I had come into the dealership prior to this to get answers about my vehicle I was instead brought to the sales department who tried to sell me a new vehicle... I was given no information about the trade in value of my vehicle and considering I had literally just finished making payments from the 7 year term while my vehicle was sitting, with a blown engine (due to well known to Hyundai manufacturing defect), in their parking lot. I was already out $3000+ for a rental that they provided no assistance with, and there was no option for a loaner vehicle while waiting for answers about mine. August 9th I was able to finally speak to the GM. He provided some numbers, and presented a few options. I took some time to think about it and was not happy with the options I was presented with. I tried communicating through e-mail with him without further response from the GM. I had ended up contacting a lawyer - coincidentally the same day that the GM had finally decided to return my call - but prior to as I felt I was getting the run around again and needed to explore my options and ensure I am not being taken advantage of. August 24 - my vehicle was still in the parking lot at Cambridge Hyundai, in the back area, near the service doors. My husband had gone to see if we had left a document in our vehicle and found the doors unlocked, and our vehicle ransacked, and damage to our vehicle along with items missing. I sent the photos to the GM and my lawyer and made a police report. The last time I saw my vehicle was in June and the doors were definitely locked. Long story short - avoid, avoid, avoid. The service department is a mess.. I'm not sure if they're just overwhelmed with the sheer amount of vehicles coming in with engine issues (I've heard there are MANY), or if it's staffing or a management issue - but regardless - you can find better service elsewhere. More
by unimpressedRN
Employees Worked With
Tim DeVries, Greg Warkentin
August 08, 2023
My friend had a frustrating experience with Cambridge Hyundai's service department. They faced an engine light issue at 75,000 kilometers, and the catalytic converter was replaced under warranty with the Hyundai's service department. They faced an engine light issue at 75,000 kilometers, and the catalytic converter was replaced under warranty with the help of Kitchener Hyundai. Surprisingly, after driving only 25,000 kilometers more, the same catalytic converter problem reoccurred. Despite reaching out to Cambridge Hyundai's service team for explanations, they received no clear answers. A claim was filed, but there have been no updates from the dealership in over 2.5 months, even after follow-up calls and emails. The lack of communication and assistance has worsened the situation, with the service manager not addressing the issue. This disappointing experience suggests avoiding Cambridge Hyundai for service problems. More
by arunjoshabraham
Employees Worked With
Mark Erwin, Ryan Van Schaik, Tracy Pacheco, Katelyn Wamboldt, Tomasz Urbanski, Juan Naranjo, Paulie Van Schaik, Camille Nefulda, Christopher Marson, Jamie O'brien
August 05, 2023
My dear friend had such a frustrating experience with Cambridge Hyundai's service department. They encountered an engine light issue on their car at just 75,000 kilometers, and upon investigation, it tur Cambridge Hyundai's service department. They encountered an engine light issue on their car at just 75,000 kilometers, and upon investigation, it turned out the catalytic converter needed replacement. Thankfully, it was under warranty, and they got it changed with the help of Kitchener Hyundai. But can you believe, after driving only 25,000 kilometers more, the same problem arose again with the catalytic converter? 🚗💔 They reached out to the service team at Cambridge Hyundai, hoping for answers, but unfortunately, the team wasn't able to provide a clear explanation for this recurring issue. They even lodged a claim, but it's been more than 2.5 months without any updates from the dealership. Even when my friend made follow-up calls, they were told that they would receive a callback, which sadly never happened. 📞🔇 My friend also sent emails to them, hoping for some sort of response, but received no reply whatsoever. It's really disheartening how the lack of communication and assistance from Cambridge Hyundai has made this whole situation even worse. It's disappointing that the service manager at that location hasn't taken any action to address the problem, especially considering he was the one originally handling the engine issue. 📧😔 All in all, I would strongly advise steering clear of Cambridge Hyundai for any service-related problems. It's truly a terrible experience my friend had to go through, and they deserve better treatment and support from a service center. More
by arunjoshabraham
Employees Worked With
Thein Chamau
April 03, 2023
Never, ever again will I go to Cambridge Hyundai. Dropped the ball, traded Tucson for a Santa Fe. Picked up Santa Fe and 3 days later I’m still getting billed for Tucson. After at least 10 emails and Dropped the ball, traded Tucson for a Santa Fe. Picked up Santa Fe and 3 days later I’m still getting billed for Tucson. After at least 10 emails and multiple phone calls, I’m out 163 dollars because they can’t file paperwork properly. Absolutely worst dealership out there. Went for an oil change after 6000km and there wasn’t any oil on dipstick, they did oils change before pickup . I called them they said oh my we’re sorry , please bring it in and will take care of it. They charged me 113 dollars for an oil change !! Trust me when I say “ don’t go here”. Love the Hyundai vehicles but not this dealership. I’ve bought at Kitchener and Waterloo with no problem. Avoid Cambridge at all costs. More
by Scott.harley50
Employees Worked With
Lee ( sales ) and Robert ( finance) , Andy Leandres
March 31, 2023
Had some issues getting service done at Cambridge Hyundai but worked with Greg to get them resolved. Satisfied with the service received. Highly recommended. but worked with Greg to get them resolved. Satisfied with the service received. Highly recommended. More
by Bilal Nazir
Employees Worked With
Greg
February 28, 2023
Cambridge Hyundai was wonderful to deal with - very respectful of my time, knowledgeable about their product, cared about my needs, and every single person I dealt with was so personable and friendly. respectful of my time, knowledgeable about their product, cared about my needs, and every single person I dealt with was so personable and friendly. I looked all over for a vehicle, for half a year, and had no issue driving an hour away to purchase one here. Ariana was such a pleasant salesperson, Ty helped me with the trade-in and played with the numbers, and Robert was so helpful in arranging payments and finalizing the deal. There was also the individual who went over all the car's features - he was so thorough!! The team also calls to check in on my satisfaction with their service and to make sure I'm pleased with the Tucson - which I am. Truly, I recommend this dealership for their knowledge, professionalism, patience, and drive to ensure the customer is happy. More
by Jennifer M
Employees Worked With
Ariana, Robert, Ty
August 10, 2022
Greg Warkentin is an amazing sales man. Extremely experienced in this field. Very helpful and made the purchase of this car seamless. The dealership is clean and everyone was very helpful a Extremely experienced in this field. Very helpful and made the purchase of this car seamless. The dealership is clean and everyone was very helpful and welcoming. We would highly recommend Cambridge Hyundai and especially Greg as your Sales man. More
by Tavenor
Employees Worked With
Ahmad Ashraf
