Cambridge Hyundai

I have had a “privilege” to deal with Cambridge Hyundai. Even though I rarely leave reviews this time I have decided to do it. I see many positive experiences from other folks, which is great! Unfortunatel Even though I rarely leave reviews this time I have decided to do it. I see many positive experiences from other folks, which is great! Unfortunately, my visits were close to disaster. I will leave a review per visit and if you interested in reading it you can likely filter it by reviewer to find it all. As you are likely aware if you need a specific car, you might be out of luck atm and you have to wait for 6+ months in some cases. I wanted it sooner; I knew what model I want and the only car available was in this location within a close proximity. I am from Waterloo. Aman was able to answer all the questions we had and the information he did not poses he got from the service department. Jelena was pushy, but no issues here. I had to purchase an Accessory package to get the car since the demand is high. No issues. Unfortunate, many of the verbal promises ended up no true. 1. The car must be purchased with Accessory package and premium matts because it came with it was a lie. I got front matts a week after I have received the car. Summer matts I am still waiting for without any ETA. 2. I was promised the Hyundai loyalty rebate, or at least somebody will look into it after since my car is older than requirements, but since I am the only owner, I can possibly still qualify. No follow-up on that, still. 3. My car broke down (different story and a different review). The car was in the shop for 2 days. I did not get a replacement vehicle as promised during the sale. 4. Next day I did not get a shuttle from Waterloo to Cambridge Hyundai. I was told during the sale I would get one. You knew I am from Waterloo. I would buy the car anyways, but no point of promising me something that was not delivered one week after. More

Helpful, thorough. They told me what needed to be done and hiw long it would take. They kept me constantly informed and updated. They told me what needed to be done and hiw long it would take. They kept me constantly informed and updated. More

When I had my first visit to the showroom the sales people were very good and friendly. Today was my first service it went well and people were great also so I'm very happy with everything. John Ap people were very good and friendly. Today was my first service it went well and people were great also so I'm very happy with everything. John Appleton. More

Very professional, efficient and friendly. First time there for a safety recall. I was impressed. Good job !! First time there for a safety recall. I was impressed. Good job !! More

It has been super awesome experience. Liz has some great customer service. This is a genuine dealership as I went to the other dealership for the same problem and they were charging me $6 Liz has some great customer service. This is a genuine dealership as I went to the other dealership for the same problem and they were charging me $600 when the part was covered under the warranty. More

Brutal…was not my appointment was my mothers. From the booking of the appointment to calling to inform that the car needed extra repairs they never figured out that they were contacting the wrong From the booking of the appointment to calling to inform that the car needed extra repairs they never figured out that they were contacting the wrong person even though they were told of their error twice. Totally unprofessional More

I recently had the pleasure of experiencing the service provided by Cambridge Hyundai's service department, and I must say, I am thoroughly impressed. From the moment I entered, I was greeted by friendly s provided by Cambridge Hyundai's service department, and I must say, I am thoroughly impressed. From the moment I entered, I was greeted by friendly staff who were eager to assist me. The service advisors were knowledgeable and took the time to explain the maintenance my vehicle needed in a clear and concise manner. They provided me with a detailed breakdown of the costs involved, ensuring transparency throughout the process. The technicians at Cambridge Hyundai are undoubtedly skilled professionals. My vehicle was serviced promptly, and the quality of work exceeded my expectations. Not only did they address the issues I had identified, but they also conducted a thorough inspection and resolved some minor issues that I wasn't even aware of. Moreover, the waiting area was clean and comfortable, equipped with amenities to make the wait more enjoyable. The complimentary refreshments and Wi-Fi access were a nice touch, allowing me to stay connected while my vehicle was being serviced. Overall, my experience at Cambridge Hyundai's service department was exceptional. Their commitment to customer satisfaction and the quality of their workmanship have earned my trust and loyalty. I highly recommend their services to anyone in need of reliable and professional automotive maintenance. More

Everyone is helpful and friendly. The service was good and quick. Every thing was explained to me well. The service was good and quick. Every thing was explained to me well. More