Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cam Clark Ford Richmond
Richmond, BC
460 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
460 Reviews of Cam Clark Ford Richmond
December 01, 2016
2016 GT350 Purchase I bought a 2016 Gt350 from John Valk at cam Clark Ford, in Richmond. Mister Valk made the whole experience easy, unhurried and very pleasurable. Con I bought a 2016 Gt350 from John Valk at cam Clark Ford, in Richmond. Mister Valk made the whole experience easy, unhurried and very pleasurable. Considering I was trading three vehicles, the whole transaction was not that straightforward, nevertheless, John made it all go smoothly. His knowledge of not only the product he was selling but of the vehicles I was trading, was superb and at no time made me feel like I was taxing him with a difficult transaction. I will buy from John again with no hesitation whatsoever. More
by northbiker49
Employees Worked With
John Valk
Helpful November 30, 2016
Lifted 2016 f150 lariet Excellent service from the whole team especially my dealer robin who took the time to organize every detail, to get me in the truck I wanted at the pr Excellent service from the whole team especially my dealer robin who took the time to organize every detail, to get me in the truck I wanted at the price I wanted. Will be using robin and cam Clark Richmond for my next vehicle purchases hands down. Thanks again Guys Ryan More
by Ryan f150
Employees Worked With
Robin Soon, Colin Pryke
November 29, 2016
Extraordinary experience with Robin When I first walked into the dealership and I was not sure what I was looking for. My sales consultant was Robin. He was very helpful and knowledgabl When I first walked into the dealership and I was not sure what I was looking for. My sales consultant was Robin. He was very helpful and knowledgable. He welcomed me with his big smile. From start to finish he was great! He helped me find exactly what I was looking for and had my car delivered faster than I expected. He even followed up after delivery to make sure I was comfortable and knew how to use all the features on the new car. The sales manager Ken, was very nice and friendly . He came out and thanks me for my business, It was an extraordinary experience. These two are the "Batman and Robin" team. More
by MMedia
Employees Worked With
Robin Soon, Kenny Wong
November 21, 2016
One very happy customer! I went by the lot yesterday to check out some trucks. Met with Robin Soon and he was very professional and knowledgeable. He was able to locate the I went by the lot yesterday to check out some trucks. Met with Robin Soon and he was very professional and knowledgeable. He was able to locate the exact truck I want and quickly arranged a test drive. Brought my car the following for a trade-in appraisal. He worked very hard to get me an awesome deal. Before you know it, i'm driving my new truck home that day. I've purchased several cars over the years and I tell ya, this is the most pleasant experience I ever had. Robin made the whole car buying process enjoyable, comfortable and painless! I highly recommend Robin! Looking forward doing business with him again soon! More
by f150LTD
Employees Worked With
Robin Soon
November 21, 2016
Well done Robin! Was pleasantly impressed with Robin, he was genuinely friendly and very pleasant to deal with. He was able to find a truck on the lot that filled all Was pleasantly impressed with Robin, he was genuinely friendly and very pleasant to deal with. He was able to find a truck on the lot that filled all my requirements not an easy thing. The truck we test drove and been sold while we were out on a test drive and the dealer network showed nothing available, but not one to give up, he physically checked the lot and found one that had not been logged in yet! Thanks Robin, I would recommend you to anyone! More
by bruber
Employees Worked With
Robin Soon
October 28, 2016
FAST EFFICIENT AND HONEST I used the service department at another dealership last year because Richmond is a long drive for me (North Vancouver) and I will never go anywhere e I used the service department at another dealership last year because Richmond is a long drive for me (North Vancouver) and I will never go anywhere else again. The service manager and his team deliver what you expect and more. More
by Happy Customer
Employees Worked With
Sabesan Sagathevan, Elic Lal
September 12, 2016
Shockingly Dishonest & Poor Sales Management I previously looked at a used vehicle at Cam Clark Richmond but did not buy. I ended up putting down a deposit on a comparable vehicle at a different I previously looked at a used vehicle at Cam Clark Richmond but did not buy. I ended up putting down a deposit on a comparable vehicle at a different dealership. The next day, I was contacted by the Cam Clark Richmond sales associate and given a lower price offer beating the other dealership to entice me back in. I returned and haggled over the final price with the sales associate, who went back-and-forth several times with his manager with minor counter offers based on the quoted price. We had to ask for each piece of documentation rather than being handed the jacket in it's entirely; the records revealed the "one owner - the manager, and one minor cosmetic accident" claim to be false. Assistant Sales Manager Ken Wong then comes in and nixes the entire deal, saying he was losing too much money. I pointed out the price was the one offered to me by his own sales associate, He said it wasn't an offer, it was a "suggestion". I showed him the transcript on my phone, clearly defining the price. He then changed his tune, saying the sales associate was new and offered to fire him. I was shocked. I told him I didn't want anyone fired, I wanted him as a Manager to honor the deal or make the situation right with the customer. There would have been many ways to ameliorate the situation, but his refusal to take any sort of responsibility was horrific. And they wonder why some dealerships have such a poor reputation for dishonesty and complete lack of ethics, I would highly advise buyers to steer wide of this place; there are many other Ford Dealerships out there that are reputable and would never treat customers in this fashion. More
by soccerdad604
Employees Worked With
Jackson ______?, Kenny Wong
October 26, 2015
Very expensive Have made 3 visits: 1. Changed a back lightbulb (cost about $ 5 for 2) once installed (took 2 hrs) total cost about $ 60! 2. Issue with electronic Have made 3 visits: 1. Changed a back lightbulb (cost about $ 5 for 2) once installed (took 2 hrs) total cost about $ 60! 2. Issue with electronics for gearshift - car in garage for 7 days before fixed! 3. Engine light flashing. one sparkplug changed ($ 7.95) cost of repair $ 159.- plus $ 75 in labor More
by Jack in Vancouver
Employees Worked With
Lisa, Akesh
January 01, 2015
Service Dept sucks service is closed on Saturdays so getting maintenance like oil changes etc is very difficult. Drop off one night and pick up next is lame. service is closed on Saturdays so getting maintenance like oil changes etc is very difficult. Drop off one night and pick up next is lame. More
by Max
Employees Worked With
Lisa
August 17, 2013
Typical sales guys, so very cliche in every car salesman aspect. They had the exact car we wanted in a demo so we shopped there but is felt wrong and their follow up service for a few lingering issues, has aspect. They had the exact car we wanted in a demo so we shopped there but is felt wrong and their follow up service for a few lingering issues, has been repeatedly disgusting! More
by Scramb
Employees Worked With
Ken Wong
