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Cam Clark Ford Lincoln
North Vancouver, BC
515 Reviews
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515 Reviews of Cam Clark Ford Lincoln
August 01, 2017
The best dealership in the city you will find CamClark The best choice ever made to deal with this dealership, great experience with Cam Clark Ford Lincoln team of professionals as they keep me free of tim The best choice ever made to deal with this dealership, great experience with Cam Clark Ford Lincoln team of professionals as they keep me free of time, satisfy and happy every time I drop off the car for service or just stop by for coffee, there is always people who will care about you and take responsibility for your big love on wheels. From the first day Cam Clark Ford Lincoln feels like a home not because I must go there but because I love to go there. The quality of vehicles are known and the service beyond excellence always keep me coming back for that coffee to chat what is new ... thank you Farzin, Jacob, Colette, Steve, Richard... thanks God you made me open that door 5 years ago! <3 More
by Rena Miha
Employees Worked With
Jacob Lau, Farzin Sahbaei, Richard Hill, Colette Wolter, Steve Read
Helpful July 31, 2017
Ford Escape Service I am presently on my 3rd Ford Escape, from Cam Clark. In all my experiences with either their service, sales, or leasing departments, I have always be I am presently on my 3rd Ford Escape, from Cam Clark. In all my experiences with either their service, sales, or leasing departments, I have always been treated in a friendly, informative and prompt manner. They have been most helpful in meeting my needs for a vehicle and tailoring the financial terms to what was best for me. I would recommend Cam Clark Ford, to anyone looking to obtain a Ford product. More
by Boston 22
Employees Worked With
Enzo Milia, Steve Read
July 30, 2017
Regular maintenance Knowledgeable, frindly, efficient. I like the most impressive service is that she explain the maintenance result carefully, and make sure the custom Knowledgeable, frindly, efficient. I like the most impressive service is that she explain the maintenance result carefully, and make sure the customer understand the vehicle's conditions. More
by KSP749
Employees Worked With
Colette Wolter
July 28, 2017
1st year service I took my Explorer Spirt in for its first years service. It was a very good experience - I was lent a car while the service was underway (you need I took my Explorer Spirt in for its first years service. It was a very good experience - I was lent a car while the service was underway (you need to book one a month in advance), the service was completed in about two hours, the car was cleaned inside and out and Steve, the service manager, went out of his way to be extremely helpful including arranging to change a chipped plastic surround on one of the wing mirrors at no extra cost. I was very impressed! More
by Nick55
Employees Worked With
Steve Read
July 24, 2017
Purchase of a new MKX This is the second MKX purchased from this dealership. My first experience was very good and have been very satisfied with the yearly maintenance ser This is the second MKX purchased from this dealership. My first experience was very good and have been very satisfied with the yearly maintenance service we receive. Decided it was time for a new vehicle and went back to Cam Clark. We were greeted by Douglas Osarobo who provided us with an excellent experience in finding a loaded MKX at a very good price point. He is not pushy, took us out for a test drive and explained each feature of the vehicle in detail to us. We loved his pleasant personality, patience, and attention to our specific WANTS in a vehicle. Like the first purchase, we dealt with Chris Deal again to complete the paperwork and it was a pleasure working with him as well. It's great going back to a dealership after so many years and seeing the same employees working there. Thank you More
by Marisa & Rob from Coquitlam
Employees Worked With
Douglas Osarobo, Chris Deal
July 23, 2017
Great service Really good experience from start to finish with Cam Clark Ford dealership in North Van. Appreciated the explanation on how everything worked in my ne Really good experience from start to finish with Cam Clark Ford dealership in North Van. Appreciated the explanation on how everything worked in my new car. More
by MacforFord
Employees Worked With
Ken I., Chris Deal
July 22, 2017
Excellent in all respects! I recently purchased a 2017 Ford Fiesta SE at Cam Clark Ford Lincoln. Don MacGregor provided excellent sales service. Very knowledgeable and experienc I recently purchased a 2017 Ford Fiesta SE at Cam Clark Ford Lincoln. Don MacGregor provided excellent sales service. Very knowledgeable and experienced, he provided clear and honest answers to all my questions about the vehicle. I never once felt pressured into making a purchase! Chris Deal took care of the financing in a very professional manner, clearly explaining all financing options and never pressuring me into taking a specific package. It was a totally unstressful experience and I can recommend this dealership most highly. More
by GrahamJ
Employees Worked With
Don MacGregor, Chris Deal
July 13, 2017
Highly recommend Our purchase from order to finish was uncomplicated with excellent after sales service. Have already recommended the dealership to others. Cam Clark a Our purchase from order to finish was uncomplicated with excellent after sales service. Have already recommended the dealership to others. Cam Clark are a great dealership with other locations which is handy when travelling. More
by JohnB
Employees Worked With
Don MacGregor
July 10, 2017
Major Disappointment from the Service Department I have been bringing my vehicle to Cam Clark Ford since 2012 and have received amazing service thus far but my most recent experience was some of the I have been bringing my vehicle to Cam Clark Ford since 2012 and have received amazing service thus far but my most recent experience was some of the worst customer service I have ever experienced. I brought my vehicle in on Tuesday morning because the Coolant Issue light had come on. Brought it in to have the vehicle inspected and an oil change. Was called later Tuesday afternoon to be told by Steve over the phone that it would cost $1572 to repair my vehicle and that I would be a week without a vehicle because it would take a week to get a part. And they had no courtesy vehicles but could try to get me a rental for $25/ day. I asked Steve to please email me a summary report of my vehicle and a quote for all the work needing to be done as I had to make decisions around the high bill as well as being without a vehicle for a week. I waited and waited for the report to come through but the Service Team went home for the day without sending me the quote. Day one of no vehicle. On Wednesday morning I called as soon as the service department opened asking for the report to be sent through. At 930am Steve called me asking if I had made a decision. I told him no because he still had not sent through the quote. He emailed me a quote but it did not have the coolant issue on it or the replacement for that piece and instead was quoting for breaks and rotors. My vehicle inspection report was also not included. I replied to the email saying that I would like a full quote and that this does not list the coolant hose. He replied with "That is $236 + tax to install." At this point I called the Service Manager, Keith, and explained that I did not want to get anyone in trouble but that what I would like is a standard ask, a vehicle inspection report and a quote for all the work they are doing. Ford is great at this traditionally, even sending you facts sheets about what each part does for your vehicle. I explained that I am asking for the report on my vehicle that lists all the work they are recommending and a quote. Keith asked me to give him an hour. I gave him an hour and received the report Wednesday afternoon. I was shocked to see the price had increased and was now over $2000.00 and there were items on there that had not been mentioned to me as critical and other items that I had been told were critical that were caution. I was more confused then ever. Keith called to see if I had received the report and I said yes but that I was concerned as to all the new additions and needed sometime to see what I could do. Especially since it would take them a week to repair my vehicle and I would incur a car rental cost. I called Keith first thing on Thursday morning and shared that I needed to find financing to get all of this done and that I was considering taking it to another mechanic who could get me the part quicker than 7 days wait. I personally could order the part online and have it shipped within 24 hours. Keith asked me to give him time to see what he could do. This was at 2:30pm. He had an hour meeting and would call me back. I called him at 4pm after having not heard from him. Then at 5pm called back and was told he had gone home for the day. Day 3 with no vehicle and no follow up. I was beyond frustrated as I need my vehicle for work. During the time it took Keith and his Team to get back to me I found my own mechanic. Rented myself a vehicle and hired the mechanic to come with me to Ford to pick up my car and get it out of there on Thursday evening. On Friday morning I called in to pay for the oil change and they had no record of me picking up my vehicle despite the fact that I had even provided a photocopy of my drivers license stating that I had taken my vehicle. I was able to hire another mechanic to pick up the vehicle with me, order the part and repair my vehicle for less than the price quoted by Cam Clark Ford. And had my vehicle repaired and up and running by end of day Saturday. I am grateful to the salesmen there on Thursday evening who helped me get my vehicle back. But my list of concerns with Cam Clark Ford Service are very lengthy now. And still no call from the Service Manager or anyone on the team to apologize for any of this. It pains me to write this review as I have always said wonderful things about the Ford Dealership even after people questioned me on why I take it there after it was no longer under warranty. And it was because I was always treated fairly. But I can no longer recommend them and will not be returning with my vehicle to this location. It honestly even makes me question if I will buy Ford again, and my family is a Ford family. I even have a family member who works for Ford in another province. I am grateful to the mechanic who came with to take my vehicle and went through the report with me to show me a 5 month service plan to get my vehicle up and running safely again for 1/3 the cost of Cam Clark Ford. More
by TCoxworth
Employees Worked With
Steve Tulloch, Keith Bendall
July 05, 2017
How service is done! I went to Cam Clark following a service that was provided from Dams Ford in Langley. Dams dropped the ball (like they had several times before) and Ca I went to Cam Clark following a service that was provided from Dams Ford in Langley. Dams dropped the ball (like they had several times before) and Cam Clark resolved the issue (my car wasn't put fully back together) as well as damage caused either by the initial accident or by the pieces that Dams missed while putting my car back together. They have won me over as a customer and earned my future business. More
by Saxon
Employees Worked With
Colette Wolter, Keith Ingham
