Cam Clark Ford Airdrie

Very friendly dealing with Melanie Hudson to buy an new Eco sport was great she took me around and showed me the service department and around the building I will highly recommended Melanie and this dealer Eco sport was great she took me around and showed me the service department and around the building I will highly recommended Melanie and this dealership And it was great working with Kristine in finance More

Great sales experience. Bought a certified used Escape. Trent responded very quickly to any questions, and the financing rates were the best I’ve seen on used cars. Trent responded very quickly to any questions, and the financing rates were the best I’ve seen on used cars. More

Fiesta Repair After cold snap, transmission malfunction warning appeared, so I took my 2013 Fiesta to Cam Clark Airdrie. The vehicle was seen same day and to my gr After cold snap, transmission malfunction warning appeared, so I took my 2013 Fiesta to Cam Clark Airdrie. The vehicle was seen same day and to my great surprise I was told Ford had extended the warranty on the transmission control module , so there was no charge and my car was ready to be picked up that same day. Prompt and free cannot get better service than that, thank you Cam Clark service department. Sincerely Deb D. More

Great customer service I've been dealing with Cam Clark Ford in Airdrie for the last 25 years. Their customer service is second to none. The staff has always been profession I've been dealing with Cam Clark Ford in Airdrie for the last 25 years. Their customer service is second to none. The staff has always been professional, courteous and knowledgeable. I would highly recommend to anyone, that if you are in the market for a new or used vehicle, or require any repairs, that you contact them. I have never been disappointed. More

Nathan was very helpful when I went in looking at a new raptor after some poor experience prior he turned it around and got me into the truck I wanted no pressure and gave me updates along the way while I raptor after some poor experience prior he turned it around and got me into the truck I wanted no pressure and gave me updates along the way while I added a few extras. Highly recommend Nathan More

Great service , detailed and gassed up before I took my car. Was a very easy process to get my new vehicle. Would highly recommend to anyone car. Was a very easy process to get my new vehicle. Would highly recommend to anyone More

I was mislead and given false information I never complain about anything so the fact that I am so unhappy and actually doing this survey speaks volumes ! I was poorly informed and then cha I never complain about anything so the fact that I am so unhappy and actually doing this survey speaks volumes ! I was poorly informed and then charged for work that should have been covered and not approved by me . More

Customer Experience Manager needs training! I am currently working in a remote area north of Fox Creek and was home for a limited time. I booked an appointment to get the heater repaired and 2 I am currently working in a remote area north of Fox Creek and was home for a limited time. I booked an appointment to get the heater repaired and 2 outstanding recalls on my 2017 F-350 truck, making it clear that I needed my truck the following day to return back to work. My appointment was scheduled for 9am on Thursday, so we dropped the truck off early and picked up the rental car. I called my advisor (Chris Jones) around 1pm to inquire on the status of the truck, left a message but didn't heard back from him. We drove back to the dealership around 3:30pm, at which time he told me that they just brought my truck in, suspected that the heater core was working but hadn't diagnosed it yet. I asked why it took so long to get it in the shop, when I needed it the next day...he told me they were too busy. I reiterated that I worked out of town and needed my truck and couldn't afford to get stranded as I work in a remote area, he indicated that everyone has problems! Chris was not empathetic to the situation and told me that needed my truck to the following day to complete the 2 recalls. I cancelled work, left the truck with the expectation that everything would be completed the following day. The next day, I tried to contact Chris to get an update however again a delayed response and had to contact another advisor (Nicole Jackson), she was amazing, very understanding, professional and seemed to care about what was going on. Nicole provided an update and told me that they were missing parts and couldn't complete the recall. 2 hrs later I received a call back from Chris with an update however he wasn't too knowledgeable on what was going on. When I asked Chris what my options were to complete the repairs, he told me that they would be completed sometime late next week. I indicated that this was unacceptable and I would be picking up my truck. The parts department was amazing, they allowed me to purchase the parts for the recall and I made arrangements with Sherwood Ford to complete the repairs and recalls on my truck. I followed up with Sean Bell, General Manager on Saturday and explained the poor service I received , the lack of empathy, errogance and lack of professionalism I received from my advisor/Cam Clark's Customer Experience Manager provided. I would still recommend Cam Clark's Service Department to other, however with the stipulation that you use Nicole Jackson as your advisor! More

The worst person to deal with, never met a technician that cared less about his clients. Fully denied the thousands of dollars worth of damage they did on my truck. Blew up my battery because they though that cared less about his clients. Fully denied the thousands of dollars worth of damage they did on my truck. Blew up my battery because they thought that would fix a broken starter. Messed with my computers and burnt out all the gauges,making my vehicle unsafe to drive. More

I was very impressed with my experience at Cam Clark Ford. Brad and Gary were excellent to deal with! Highly recommended! I felt welcomed and taken care of from start to finish! Ford. Brad and Gary were excellent to deal with! Highly recommended! I felt welcomed and taken care of from start to finish! More