Caledon Chrysler Dodge Jeep Ram

The service is excellent of chrysler dodge jeep ram a week ago I got my very first car from this place yesterday. The service was prompt , thorough ,and the staff were very helpful answering all my que a week ago I got my very first car from this place yesterday. The service was prompt , thorough ,and the staff were very helpful answering all my questions. and I give the credit to Amandeep singh ,he was wonderful to deal with and provided excellent service and communication about the sales process and how everything would roll out. I would definitely not hesitate to return to caledon Chrysler when I need another vehicle. More

Service Desk - Quality of Customer Service I brought my vehicle in for a shifter issue as it wouldn't go into park from the drive or neutral position. Randy was able to diagnose that the shifte I brought my vehicle in for a shifter issue as it wouldn't go into park from the drive or neutral position. Randy was able to diagnose that the shifter assembly had to be replaced. This was the second time i had to bring my vehicle in for the same reason only a week apart, but the first time i had brought my vehicle in, Randy was unable to duplicate the problem and as a result, was not able to fix it. It then happened again the following week and got so bad that i had the vehicle towed to the dealership. Issues: 1) Took 5 days for the part to arrive from the U.S. 2) Lack of customer service from Michelle** I don't think it should take 5 dys for a part to arrive, even if it's from the U.S. as a customer should not have to wait that long? ** My main issue is with Michelle specifically at the service desk. I think a paying customer has the right to request to speak with the technician that completed the work to ask any questions about the service performed. I have dealt with other dealerships before and this has always been the case. Michelle seems to always put up a wall, make excuses about the tech being so busy that he can't come and see me. I understand they are busy, but when a customer comes to pick up a vehicle after it's been serviced, she should be the one to ask if i have any questions and whether i would like to discuss anything with the tech who performed the job, not once did she even ask! I have every right to talk to the tech who completed the job so i feel comfortable with the work that was performed. I have expressed this many times to her in person and over the phone, but she always has an attitude, makes excuses and makes a fuss about me asking questions. Her reading the service order to tell me what the tech did is not my idea of answering my questions! I have been dealing with this service department for the last 3 yrs. They have constantly had high turnover in their front desk staff, which is probably a reason why issues such as this continue to be apparent however never have i had to deal with someone who makes constant excuses, puts up a wall and seems upset every time i ask her a question? Because of this, I have my own mechanic, closer to where i live that i would rather go to and even pay for a minor job that's even covered under my Chrysler warranty, because i know i'm getting a quality job, i can ask questions and i feel comfortable in dealing with him, and i don't have to wait 8 dys to get the job done! I've brought this service department a lot of business with my vehicle over the years, and for the most part i have had an "acceptable" level of service. If it wasn't for Steve the service manager i don't think i would be giving this dealership any business. Steve is always mild mannered, respectful and has listened to my concerns in the past given all of the past issues i have had with my vehicle. I will be thinking seriously about coming into Caledon Chrysler the next time i have an issue and would seriously consider paying for a warranty covered item just so i don't have to deal with Michelle and her constant attitude! More

Great experience with Chris George I felt so easy to deal with Chris George, he under stand what is my need and want. and he show me the Trailhawk that I need and I love it. I will refe I felt so easy to deal with Chris George, he under stand what is my need and want. and he show me the Trailhawk that I need and I love it. I will refer all my friend and family to deal with Chris. Thanks Chris 1 More

Wheel Removal The service team helped my family when we were in need, great job, great team!!! I would recommend them to anyone. Hard to find honest people!! The service team helped my family when we were in need, great job, great team!!! I would recommend them to anyone. Hard to find honest people!! More

Courteous and Efficient Warranty and recall service on my vehicle are professionally handled at Caledon Chrysler. Shuttle service drives are readily available and friendly. Warranty and recall service on my vehicle are professionally handled at Caledon Chrysler. Shuttle service drives are readily available and friendly. Service desk folks are organized, customer focused and helpful. I have recommended the service department to my neighbor and will continue to do so. Thank you for my pleasant experience and great service! More

Pray that you have no problems after buying from this dealer Long review but worth the read before you buy from this place!!!! When you have problems is when you find out what kind of dealer your buying from. P Long review but worth the read before you buy from this place!!!! When you have problems is when you find out what kind of dealer your buying from. Pray you don't have any problems. Brought a brand new Jeep, leaked a big oil puddle day 1 with 59 km, not 59,000....59. Not just a small oil spot, it was at least 18 inches across and that was from being parked in my garage the first night I took it home. Does that sound like a manufacturer defect, does to me. Must have been a problem before they gave it to me but they said they wouldn't take it back. They wanted to fix it under warranty, I complained with no luck, had no choice but to leave my brand new truck with the shop. Got it back 1 week later took it home and left it running in my driveway, looked underneath and saw oil dripping still!. This time even more than the first time. I called FCA, spoke to the manager nothing, no remorse, no let's try to figure this out all they keep saying is let our mechanics look at it. It's a brand new truck, you had it for 1 week and put your best technician on it and it still leaked. I finally said lets trade it in hoping that they'd give me a break and try to be fair, after all I traded in a great car with no problems to take on a brand new car with problems!! Tried to trade it in for a RAM 1500 this time, they appraised my truck that I drove 2 days and wanted to give me $3,000 less than what I paid for it!! Can you believe it, I was shocked I thought OK maybe they'll give me an amazing price on the 1500. Thy quote they came with was the same number they showed me the previous week when I asked about the 1500 before I changed my mind and went with the Jeep. Basically, they did nothing to try and help out a customer of theirs. I went into see the sales manager, they told me he's busy, I could see nobody was in his office, so I said I'll wait. They then told me he has a sales meeting, I told them I'll wait, I waited almost an 1 hr before going in to see him. I could see him looking out at me trying to look busy as people went in and out of his office. If you have a customer and is having problems like this wouldn't you want to try to take care of them and not have them sit outside like a nobody? I start telling him about my problem you can imagine how mad I am at this point he's just sitting there smiling at me as I tell him what has happened...smiling at me can you imagine I just spent $40,000 on a truck and all you do is smile and offer nothing. I knew the way I was treating that this wasn't his first time going through this and I knew I was going to get nowhere with this place and with no support from FCA I had to look for other options. At this point I went to Richmond Hill Chrysler where they gave me what I paid and gave me a really good price on a 1500. They took me straight to the manager when they heard what had happened to deal with Julian. Amazing customer service and people that actually seemed to care, not like the manager and sales people at Bolton Chrysler who ignored my messages and never called me back.I still lost around 3,000 in administration fees from bolton dealer that richmond hill couldn't give me back. I'm telling you think hard before buying from this place and the sister location at Yonge and Steeles. More

Service receptionist was great Service receptionist was accommodating of my appointment time changes, she was efficient with my recall scheduling, didn’t waste my time I quickly d Service receptionist was accommodating of my appointment time changes, she was efficient with my recall scheduling, didn’t waste my time I quickly dropped off my truck and when work was complete, just as quick picking it up More

Amazing staff Everyone was so pleasant to deal with! I brought in my vehicle for a recall issue and they quickly booked me in. Upon arriving everyone was so polite Everyone was so pleasant to deal with! I brought in my vehicle for a recall issue and they quickly booked me in. Upon arriving everyone was so polite and helpful and they took my vehicle right away! And quickly had me shuttles back home ( the shuttle gentleman was my favourite) :) when my vehicle was ready ( which was only a few hours ! They texted me updates as they worked! All in all it was a great experience and I would definetly recommend them to all my family and friends and I would defiantly return for any future work needed to my Jeep. More

Liars and scammers! Went in to purchase a vehicle with one sales person and ended up buying from another sales person. The sales person that I bought my vehicle with had Went in to purchase a vehicle with one sales person and ended up buying from another sales person. The sales person that I bought my vehicle with had no problem taking the sale from his coworker. I guess this was the first sign of how he would treat me as a customer. I told the sales person that I was in a lease until April on my existing car and I wanted to take advantage of the 90 days no payment on the new Jeep. When I went to sign the paperwork with the finance manager, he never asked me when I would like my payments to be processed so I didn’t realize that the sales person didn’t tell him. Not to mention that the finance manager is extremely rude and he was not happy that I didn’t proceed with any of his up selling. When I went back the next day to pick up my new vehicle, the finance manager wasn’t there. I reviewed the agreement with my sales manager and I told him that the date of my payment needed to be changed to reflect the 15th and that I had 90 days no payment. At the same time, there was a rebate of 1000.00 that I was waiting on approval from Jeep. The sales manager told me not to worry and sign the paperwork as is since I would need to get the paperwork redone for the rebate. Also, he told me that I wasn’t able to mark up the contract. To make a long story short, the rebate was never approved and I didn’t say anything. When I asked the finance manager regarding the 90 day no payment, he began to talk over me. He said that the 90 day wasn’t promised to me. I told him that that they were liars and scammers! The sales men did whatever they had to do to make a sale and screw the customer! Not to mention that they didn’t even clean my car when I went to pick up. This is the worst dealership ever! Buyers beware!! More

Great dealer I had a great buying experience with the Caledon Chrysler team. Chris George was a great salesman, informative, friendly and patient with my multitude I had a great buying experience with the Caledon Chrysler team. Chris George was a great salesman, informative, friendly and patient with my multitude of questions. Hamid Samanian was very knowledgeable about the extended warranty and explained everything in easy to understand language. I highly recommend purchasing a vehicle through these guys. More