I hope my review makes it on every site I post it on. My review is accurate and honest.
I bought a Used Jeep Wrangler on October 4th, 2016. The jeep was simply amazing from the outside and god awful on the inside.
I paid with warranty and taxes just over $39,500. In January 2017, only 3 months after purchase my jeep which is a 6 speed manual grinded while shifting. I could not accelerate and was stuck in neutral. An oil truck around Sportsworld drive missed me by about 15 yards. My only option was to grind into 1st gear to gain some speed.
The very same day I contacted Buster Chrysler to bring my jeep in for service. Who knew this would be the last I saw of my jeep.
My Wrangler apparently fixed 2 weeks after service. I picked it up with an apparent new shifting gear. I drove out and 5 minutes later I called back and said nothing is fixed. My Wrangler was sent back and altogether the jeep was in service for 10 weeks. The transmission expert apparently had no clue what was wrong as they replaced the entire transmission as per the Chrysler engineer request. Despite the new transmission they again told me it’s ready for pick-up. 15 minutes later I called them back and said the problem is worse. IN the end the issue was never the transmission or the gear shift. Their experts failed to identify a part underneath the car which was the sole reason for the jeep causing all these problems.
The service I got was absolutely horrendous. As per my warranty I was entitled to a car rental. For some reason they kept putting me in loaners which I didn’t mind because they were better than a rental. Only issue is I got called in every few days to bring back the loaner because they screwed up and put me in the wrong one. I got a threatening email from the Vice President Shawn Yarrow telling me if I did not bring the rental in he will contact the police. I was 2 hours out of town and not exactly in a rush to jump for this ridiculous request. They were willing to send a driver to pick the loaner up but I had better things to do then jump at this guy’s demands and dozen phone calls. Ironically enough I never got a phone call in a 4 week period regarding the status of my jeep.
In a meeting with Shawn Yarrow he asked me what would make me happy. I told him I want nothing to do with this jeep. After all they cannot fix the issues, I was told by service I have a lemon, the transmission mechanic was stunned when we went out on a drive and the problem was never fixed and most importantly I almost died because of this vehicle’s malfunctions.
Sadly Shawn Yarrow was completely unprofessional throughout the entire process. I was only able to deal with him as their President Brent has better things to do and the owner William Bustard apparently is very ill. Shawn Yarrow had the audacity to offer me $24,632 in a return. He thought he was being generous offering me a tax savings if I bought another vehicle from their dealership. For 3-4 weeks I had to decide what to do. I was out nearly $15,000 and Shawn knew he had me. Worse part was I had to pay off the lien if I wanted the dealership to take my jeep back.
I contacted OMVIC and they sure sounded convincing at the very start. They agreed that this was an absurd amount for me to take. I was eventually passed on to the next stage with OMVIC where I got some clueless girl that sounded afraid to proceed. She literally sounded 20 on the telephone. I told OMVIC I would like the sale of my car and warranty back and would forgo the loss of taxes. She seems way to scared to fight on my behalf and with Shawn Yarrow deadline approaching I had to decide take it or leave it. I looked into legal representation and I know I would have recuperated a decent amount back, however the cost of legal representation can get silly. Any phone call they are quick and eager to charge.
In the end I said screw this. I am going to use my line of credit and pay off this lien. I lost out on $15,000 in 4 months of having this vehicle.
Note, the vehicle is a 2012 Silver Wrangler Unlimited. DO NOT BUY.
If you are in for any other car please read the other reviews of Bustard’s. Not really that good and I wish I would have read them prior to buying. Steer clear of Kyle Costa and Lucas Tracy. They are the sales people of used cars. Lucas played dumb taking my jeep for a ride acting like he thought everything was ok. I have never seen anyone drive a jeep or a car in 1st and 2nd gear up to 70kmh. Shawn Yarrow is completely unprofessional and should be ashamed that he can conn people out of $15,000 for his dealership. His empty threats the entire time were tiresome. I am the customer and he as the VP should be doing everything to satisfy their customer.
In the end I lost out on 15 grand but reviews mean a lot and I plan to write reviews about every one of these people and dealerships on any site, social media. If you must deal with this dealership the only person you should deal with for anything is Scott from service. He is caring, honest, direct and not afraid to speak his mind unlike the boys with their ties acting like big fish in a mediocre dealership.