Bustard Chrysler

I found both Deans very helpful, especially during the Covid 19. When I phoned in for an appointment to get my tires changed Dean instantly put me at ease with his polite and patient manner. Likewise, Dean handled my situation efficiently. Thank you to both Deans.

Excellent service and a fair deal on our new to us 2018 Ram 1500. Very easy to deal with understanding and not pushy like some other sales teams. Very happy with our purchase

The sales rep was very knowledgeable and helpful. Brad Hoffman knows his stuff and worked hard to help achieve I deal I felt comfortable with. The purchase process was very streamlined and well prepared. The vehicle was ready when promised. I was pleased with how well, they had it prepared for me for pickup. I have been extremely pleased with the vehicle. The second vehicle I bought from this dealership and would definitely buy another one from Bustard.

We bought two vehicles from Bustard in the past with horrible experiences! Quinn and Andrew have gained our business back 100%, they worked very hard to make us happy! Bought two vehicles in 2 months! Very happy! Ram and Jeep!

Bought a car from them the next day a 3000 dollar problem arised fair to say i thought they would take care of it nope the GM i guess didnt want to dip into the companies pocket leaving me to fit the bill also lied about where my carvgot Safety certified

Bought a new ram 1500 classic, very happy with it and the deal. Very friendly and knowledgeable staff there, would definitely recommend to anyone of my friends and family.

Everything is ok until they make the sale. They are deceiving, they dont return calls, emails, messages and texts. They dont care to address your issues. They will feed you what every b.s. to get by. I had numerous reasonable complaints come up with my new promaster and all were brushed off. Only thing good was price, it was fair for a 1.5hr drive from Toronto. I'd like say one last note the experience after this sale has left such a sour taste in my mouth, I would have paid the little bit more with another dealership to have a better experience after the sale.

Bought 2018 Ram Promaster 2500 and I'm happy with the purchase. Brad Hoffman was very helpful and good to deal with. Highly recommend. Thank you Brad.

I had heard bad things about Bustard Waterloo but thought that I would give them the benefit of the doubt. I purchased a brand new vehicle from them. Felt bullied into buying the "showroom model" (yes some of it is on me). It has been nothing but problems and it needed repairs in less than a year. Repeated calls with service (of which many weren't returned) and every time they could not find my name in the system or "locate" my file. I bought the van there! Consulted with almost everyone in the service department and they even called a head guy to come to speak with us and still weren't willing to work with me to get me into something else. Now have no option but to be stuck with the xxx van and will never use them again!

I am so disappointed in my experience with Bustards. Unfortunately this is not the first time. I thought I’d try again as they are my local dealer. From a broken side glass from their detailers, to letting me rebook my schedule and not letting me know before hand they needed to replace the glass, promising me they’d make it up to me and doing nothing, to not dealing with the bank properly and me still paying for my trades in vehicle while paying for the new one. The finance offer was so smug and literally told me “not our fault, nothing I can do”. Thinking Jeep? Don’t buy from Bustard.